1. A WIN WIN Approach
Goodwills and Community Colleges Align Mission to Impact Student Success
Tanya Anderson
Goodwill Industries International
Mary Moorhouse
American Association of Community Colleges

2. Goals of Session
Provide insights for leveraging community college and Goodwill assets to support common missions
Demonstrate sustainable opportunities for increased access to and success for low-income adults in community colleges
Examine strategies for enriching internal and external support services for student learning, achievement, and success

3. Donated Goods/Retail 2011 Mission Results 2011
167 million shoppers; 79 million donors annually
$4 billion generated; 2 billion pounds of donated goods diverted annually
More than 2,750 retail outlets
105,000 employees
U.S., Canada, and 13 other countries
Goodwill works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work.
Mission Results 2011
4.2 million individuals served
More than 189K people placed in jobs
83 percent of revenues funded employment programs and support services

4. Proprietary and Confidential

5. C4: Vision
Foster Intentional And Sustainable Engagement Between Community Colleges and Goodwills to Build Stronger Economies and Communities

6. C4: Purpose
Increase college and career success for low-income adults through:
documenting,
promoting, and
replicating high impact partnership models
throughout the Goodwill and community college networks.

7. Let’s see what it’s all about!
C4 Initiative
Let’s see what it’s all about!

8. C4: Benefits to Community Colleges
Extends reach into targeted populations
Low-income
Immigrant communities
Veteran/military spouse
People with disabilities
Improves completion rates for college certificates, credentials, and industry certifications
Increases effectiveness and efficiency of both organizations
Provides access to facilities, instructors and other resources of Goodwill Industries

9. Community College/Career Collaboration (C4): History
2009
Thinking to Action Institute
Gathering at Northern Virginia Community College
2010
Informal advisory group
AACC, GII, Aspen Institute, Jobs for the Future, 3 local partnerships
Applied for/Received Lumina Foundation for Education investment
2011
AACC WDI Launch
Documentation/Learning Labs
Virtual Engagement
Additional Lumina investment
2012
AACC WDI Planning/Training Event
Reporting Tool Launched
C4 Clearinghouse Launched

10. C4 Initiative Goals 2011-2014 Progress to Date
Individuals Receiving Market-Valued Credentials
18,000
4,057
Number of Active Partnerships 89 63
Number of Promising Practice Models Documented 9 5

11. Shared Goals
Create opportunities for clients/students to access industry recognized training and market valued credentials.
Cultivate a pipeline of trained and certified individuals to meet the demand of local economies.
Earn course credit that is stackable and portable.
Support student success in degree attainment

12. Strategy: A WIN WIN Approach
Goodwills provide:
Access to untapped populations who lack college credentials
Access to basic education programs (ABE, GED, soft skills and career-readiness training)
Access to wraparound and transitional services (college preparation, transportation, housing and childcare assistance, case management, job placement assistance)
Access to unrestricted funding
Community colleges provide:
Access to academic advancement and workforce training (credits and market-valued credentials)
Access to assessment and academic counseling services
Access to post secondary funding, financial aid and other post secondary education grants

13. Tactic: System Integration
Utilizing business models that leverage the organizations’ unique strengths, resources, assets, talents and funding
Assets
space, equipment, staff, counselors or funds
Language
non-credit vs. credit, financial aid, co-enrollment vs. dual enrollment, revenue sharing, supportive services, case management
Business engagement
single touch strategies to engage employers in program design, oversight, internships and hiring
Data sharing
labor market and co-enrolled student information

14. Emerging Business Models
Co-Enrollment Revenue Sharing
Asset Sharing
Career Academies
Sector-Based and/or Student Focused
College Navigation
Dual Track (ABE, GED, Certified Training)
Distance Learning
Learn and Earn
Prior Learning for Credit
Multiple Partnership Approach

15. C4 Tools & Resources
Community College/Career Collaboration Introductory Video
Promising Practice Training Modules
Data Reporting Tool (designed by The Aspen Institute)
Partnership Model Replication Toolkits
Business Model Query & Guide
C4 Clearinghouse

17. Looking Ahead
Develop more intentional mentorship relationship and activities
60+ by 2014
Regional and State expansion efforts
Virginia, California
Business engagement
Sector-driven initiatives (trade associations)
National employers in local markets
Non-credit to credit strategies
Prior Learning Assessment

18. Examples of Successful C4 Programs and Business Models
Shared Assets Model (Winston-Salem, NC)
Goodwill Industries of Northwest North Carolina and Forsyth Technical Community College
Co-enrollment Revenue-Sharing Model (Northern Virginia)
Goodwill of Greater Washington and Northern Virginia Community College
Revenue Sharing – Alternative Career School Model (San Antonio, TX)
Goodwill Industries of San Antonio and Alamo Colleges

19. Examples of Successful C4 Programs and Business Models
Career Pathways Navigation Model (Seattle, WA)
Seattle Goodwill Industries and King County Community Colleges
Revenue-Sharing Co-Enrollment Model (Huntington, WV)
Goodwill Industries of the KYOWVA Area and Mountwest Community Technical College (MCTC)

20. Upcoming Model Sharing Learning Labs
Non-Credit Transition Model
Tacoma Goodwill Industries and Pierce County Community and Technical Colleges
June 26, 2013
Next Step Alliance Dual Track Model
Goodwill Industries of Kansas, Inc. and Wichita Area Technical College
August 28, 2013

21. Seattle Goodwill Industries’ Career Pathways Navigation Model
Monica Cheng, MAEd
College Navigator
Claudia Sanchez

22. CAREER PATHWAYS NAVIGATION MODEL (3 VARIATIONS)
Launched by Seattle Goodwill Industries, Inc. to provide a “student-centered” approach to help participants identify the career path and related training program that is best fit for them
Two main components – college readiness and college navigation
Students enroll in a wide range of programs - from one- quarter certificates to two-year degrees - in a range of industries (health care, accounting, automotive, etc.), across all the local community colleges.
Monica/Claudia: Intro model, pr video

23. Career Pathways Navigation Model (Video)

24. Program Origins / Partnership Drivers
Increasing access to middle-skill, middle-wage careers – and the training necessary to obtain them – for adults with barriers to employment
Increasing student transitions from basic skills to college level, increasing college completion rates
Leveraging strengths, not reinventing the wheel
Many colleges, all different
Existing short-term stackable certificate programs, IBEST programs, and degrees – and existing workforce funding streams
Shoreline CC Auto Navigator, Seattle Jobs Initiative
Community partnership, connecting to support services

25. Basic Model Variations
Community College 101 class – at Goodwill or at College
Navigator – full-time onsite at Goodwill or College
Primary referral sources – community, CBO, college basic
Funding – joint grant, non-financial MOU, informal partnership

26. Students
Referrals, sources of students – other Goodwill classes, self-referrals, college basic skills, other CBOs, college workforce ed inquirers, past participants
Eligibility – no degree, CASAS reading, desire to do prof/tech training and go to work, need navigation assistance
Intake Process – 1:1 with Navigator

27. Students (Part II)
Demographics – typical 30’s, but ; low-income, over half immigrants/refugees, majority women, majority unemployed, first generation, below college-level skills
Support Services – Goodwill Case Manager, direct & leveraged
Transportation, clothing, food, vision, medical, dental, housing…
Individual assessment of needs and plan to address them
Combination of direct and leveraged services, plus referrals

28. Barbara Jarrett, Seattle Vocational Institute
[Link to Video]

29. College Readiness / CC101
Development process – college input, Goodwill student input, SJI input, research (MDRC, JFF, etc.)
CC101 – curriculum content, structure
Career exploration, labor market realities, ed/income link
College vocab, college myths, college navigation
Placement test prep, Student skills
Financial aid, other funding sources, support services
Goal setting, self-advocacy, budgeting
Goodwill vs college location – accessibility, degree of integration
Individual College Plans – with Navigator
Navigation vs Case Management

30. Student Feedback
“I had no direction in attending community college, but wanted to. College 101 gave me a sense of what I would be expecting and gave me THAT direction I was lacking.”
“I took this class because I needed to know what career to pursue. I have finally picked the program that best matches my interests and at the same is in demand.”
Claudia

31. Student Feedback
“The six weeks of College 101 made me feel comfortable with entering a community college. It gave me the necessary tools in starting my first quarter. Goodwill gave me a sense of security and the possibility that my academic goals can be reached.”
Claudia

32. College Enrollment / Training Programs
Enrollment process / Funding / Delivering training
College roles, departments and staff involved
Navigator role
Student role
Evolution of navigator vs student roles:
Pre-college enrollment
Quarters 1 and 2
Quarters 3 and 4
Quarter 5+
Typical certificate/degree programs
Typical level(s) at enrollment

33. Funding – Program & Students
Program Funding (staff, facilities, equipment)
Goodwill: Navigators, case management, basic ed classes
Grants, BFET, retail revenue, individual donors
Colleges – training facilities and equipment, faculty, accreditation
State FTE funds, tuition, grants
Student Funding (tuition, books, supplies, etc.)
Colleges: Pell, BFET, Opportunity Grant, WIA, Worker Retraining, WorkFirst, etc.
Goodwill: Assistance if “holes” in college funds, scholarships, evolution over year

34. Outcomes / Impacts Individual students Program metrics
Alignment with college momentum points, Community Center for Education Results, funding analysis
As of October 2012:
74% completed CC101
67% of CC101 completers enrolled in college
80% earn college-level credits (though most test in below-college)
75% earn certificate/degree, get a job in the field, and/or transition to self-navigation 5th qtr and beyond
Systems impact, college impact
NOTE: On 67% of completers enrolling—we continue to work with all students who complete CC101 to enroll, whenever they are ready to enroll

35. Regional, National Connections
CBO/College Peer Learning Group
SkillUp Washington
Start Next Quarter
Momentum Points
Opportunity Grant
Pathway to Completion
Pathways to Careers
Achieving the Dream
Gates, Compass Prep
Community Center for Education Results
KEY: No detail on each partner, spotlight that we are trying to be in alignment with the higher ed and workforce work in our community. Helping to inform the process, on planning committees.
*RTC, initial college partner, is Achieving the Dream college
*Gates: Don’t Take the COMPASS Cold effort
*CCER: Cradle to Career effort, focused on the post-secondary ed side, participated in post-secondary ed committee

36. THANK YOU! Want more information? c4@goodwill.org Mary Moorhouse
Tanya L. Anderson
THANK YOU!