1. NCPTS End User Training Enforced Collections August 26-27, 2013

2. Legal Action Lifecycle Identify Delinquent Bills Advertise Delinquent Bills Select Bills for Legal Action Begin Legal Action Serve Legal Action Follow Up on Legal Action Apply Payment Close Legal Action Print Release Letters

3. Legal Action Creation Create Manually

4. Legal Action Management

5. Welcome back and… Don’t forget to sign in! Enforced Collections DAY 2

6. Debt Setoff Creation and Flow

7. Debt Setoff Notices Letter 5: General warning to large population of potential for being entered into the debt setoff program Letter 6: Letter of intent/final notice of responsibility to pay or option to appeal. Taxpayer typically has 30 days Letter 7: When taxpayer appeals, letter informing taxpayer of hearing date, time, and location hearing notice for the appeal Letter 8: After the hearing, letter informing taxpayer that appeal was accepted Letter 9: After the hearing, letter informing taxpayer that appeal was denied

8. Payment Arrangement Process

9. Legal Actions in Mass

10. Debt Setoff Legal Actions Up to 100,000 DSO legal actions can be created at once (by bill source type) Delinquent bills must be over X amount or combined to be over X amount NCPTS sends updated taxpayer data to the Clearinghouse (monthly or weekly) Payment information is received from the Clearinghouse weekly If payment is received in full before the Expected Compliance Date from the taxpayer or another source other than the Clearinghouse, the legal action is automatically closed Flagging a delinquent bill as Bankrupt will automatically change Debt Setoff status to Closed

11. Debt Setoff Processes STEP 1: DSO legal action created by batch process Delinquent bills identified, letter 6 created STEP 2: SSNs identified for verification extract SSNs identified based on DSO Status (Started or Appeal Denied), X number of days past the Notice Date, and SSN not verified STEP 3: Creation of SSN verification extract for 3 rd Party STEP 4: Upload SSN file received from 3 rd party STEP 5: Creation of payment extract files to send to clearing house

12. Sheriff Legal Actions Pair of batch jobs: first identifies the delinquent bills with an Interest Begin Date inside a specified date range Using an algorithm, randomly selects a set number of bills and creates a Letter 4 (Delinquent DMV) A second batch job should be set to run a set number of days after the Delinquent Notices go out If lockbox or credit card payments are received after the warrant is issued, release the Legal Action and notify the sheriff promptly

13. Sheriff Legal Actions

14. Mass Wage Garnishments 4 Step Process 1.Employee Match File run; employees appear in under their employer after the match (batch). 2.Verify and submit matches. 3.Employer selected on the Mass Wage Garnishment page (online). 4.Mass Wage Garnishment job runs and creates the legal actions (batch).

15. The Employer Match File NCPTS uses a corporation’s employee file to match taxpayers in the system. If the match is made, the employer information is updated against the taxpayer in a potential match table. NCPTS matches on Social Security Numbers Taxpayer name & address combinations Potential matches are put into a Match file A flag appears on the taxpayer record to indicate the potential match An icon displays on both the delinquent bill and delinquent queue screen

16. The Employer Match File (cont.) If the taxpayer record already includes an employer, NCPTS allows you to override the existing entry If the employer is not listed on the taxpayer record, NCPTS allows you to add a new one Verified matches are removed from the potential match file Enhancement in the next release: A new employer upload can clear prior relationships (optional)

17. Mass Bank Garnishments (new!) Ability to create Bank Garnishment LAs in mass Uses existing NCPTS relationship of bank to taxpayer (Routing Number/Bank Name Table) System finds all delinquent taxpayer bills by bank Relationship established by most recent check payment Finds bills for the taxpayer by SSN, driver’s license #, name & address

18. Mass Bank Garnishments (new!) All banks with identified delinquent taxpayers appear on Mass Bank Garnishment page Shows total unpaid amount by bank and number of taxpayers by bank You select one or more banks and add them to a “queue” Batch process picks up banks in the queue and creates the garnishment records

19. Mass Bank Garnishments (new!)

20. Identify Foreclosure Candidates (new!) Uses existing delinquent bills to identify potential foreclosures Start with candidate search Find unpaid bills for REI properties Exclude bankruptcy, foreclosure, arrangement (automatically) Candidates are identified by parcel

21. Identify Foreclosure Candidates (new!) Add parcels to a queue (can reject entire parcel once in the queue) Queue allows tracking with status changes and appraiser assignment Foreclosure Candidate Detail page shows delinquent bills by parcel, offers remove bill and find additional bill functionality Cannot directly create Foreclosure LAs from this page as of yet; details still being worked out