1. IMPALA Electronic document ordering and supply system StimulateMichèle Van den Eynde 27 oktober 2004Universiteit Antwerpen

2. Introduction Instant Mailing Procedure for Automated Lending Activities Belgian electronic document ordering and delivery system Books and articles Anet: the library network around the UA Participating libraries

3. Introduction 650 participating libraries All library types are represented

4. Access to Impala URL http://lib.ua.ac.be/IMPALA/impala.html Login Acronym Password

5. Options Ordering documents Follow up Electronic delivery Clearinghouse Management information

6. Document order Union catalogues Scientific libraries Zebra, Antilope, CCB, BRONCO Public libraries VLACC, Winob, Ovinob Manuel requests

7. Document order

8. Bibliographic information Administrative information Delivery method Post Electronically Suppliers

9. Follow up requests Status Standby Busy Success Fail Mail

10. Follow up requests

11. Electronic delivery Virlib Launch a scanning process Convert scanned images into a PDF-file Send PDF-file to the requesting library Receive electronic files Ariel (USA – RLG) Agreement between Impala and supplier

12. Electronic delivery The requesting library has to specify for electronic delivery.

13. Electronic delivery If the supplying library is capable to deliver electronically, Impala indicates the method and the delivery address. The supplying library is not committed to deliver electronically.

14. Clearinghouse

15. Management information

16. Number of requests submitted by Impala Fail Success Total

17. Management information Number of requests submitted by the library Number of requests submitted to the library

18. Management information Reaction times (in %) for requests submitted by library