1. Haga clic para modificar el estilo de título del patrón November 15, Cancun Avaya Professional Services Sandy Devine 14 - 16 November 2012 | Cancun, Mexico

2. Haga clic para modificar el estilo de título del patrón Customer Delight Cycle TimesAttach Rate Reduction in APS quoting and project cycle times:  Providing accurate and timely quoting of APS services  Accelerating the time-to-value for customers  Helping Avaya and partners accelerate time-to-revenue cycle Accelerating growth:  Growth rates exceeding underlying product market growth  Providing measurement of APS relevancy to the market  Supporting Avaya and our channel partners success Exceeding expectations in delivering optimal business outcomes:  Continually improving APS delivery execution  Providing product quality feedback to Avaya Product teams  Enabling quality across Avaya’s strategic channel partners (Quality Framework) Focus and Execution towards quantifiable outcomes Avaya Professional Services FY13 Key Imperatives 14 - 16 November 2012 | Cancun, Mexico

3. Haga clic para modificar el estilo de título del patrón 14 - 16 November 2012 | Cancun, Mexico Enablement Optimization Innovation ProServices Now Sales Portal Design Reviews: Mitigates potential risks and hidden issues Network Readiness Assessments: Avoids unnecessary future costs New Product Introductions: Accelerates partner delivery readiness Execution Towards our Strategy Simplified portfolio improving Attach Rate Tools to reduce Cycle Times Implementation quality for Customer Delight

4. Haga clic para modificar el estilo de título del patrón 14 - 16 November 2012 | Cancun, Mexico Customer Implementation choices Ease of engagement for partners and customers Direct support for new products, complex and/or transformational deployments Increased partner opportunity for Enablement / greater Avaya investment in Optimization & Innovation  Focused on CSAT & training investments (Quality Framework compliance)  Leverages next generation tools  Engagement with Avaya for NPI, higher risk & complex transformational programs Managing Conflict Routes to Market Benefits From APS Partnership  Improved partner incentives and margin  Competitive advantage and differentiation through custom offer packaging  Expansion into mid-market with Professional Services  Improved sales communication and interlock  Clearer path to implementation escalation and resolution  Clearer articulation of respective market space Characteristics of a “Great Partner”  Leveraged distributors (for Authorized thru Gold, Tier 2)  Use of Avaya resources (for Platinum, Volume Commit, Tier 1) Avaya Professional Services Channel Go to Market Strategy

5. Haga clic para modificar el estilo de título del patrón 14 - 16 November 2012 | Cancun, Mexico Sandy Devine Vice President Sandy Devine Vice President David Rolling Global Advanced Solutions & Escalations David Rolling Global Advanced Solutions & Escalations Eddie Jenkins Global Offers, Marketing & Channels Marketing & Channels Eddie Jenkins Global Offers, Marketing & Channels Marketing & Channels Nurali Jamani Global Operations Nurali Jamani Global Operations Kelly Nothaft Global Quality & Product Development Kelly Nothaft Global Quality & Product Development David Kristof Global Program & Project Management David Kristof Global Program & Project Management Ray Bongiovanni Global Technical Delivery Ray Bongiovanni Global Technical Delivery Brian Carmichael Global Theatre Lead Brian Carmichael Global Theatre Lead Sheila Kruesel US Theatre Lead Sheila Kruesel US Theatre Lead Christian Alvarez AI Theatre Lead Christian Alvarez AI Theatre Lead Mike Helferich APAC Theatre Lead Mike Helferich APAC Theatre Lead A Leadership Team Dedicated to our Mutual Success

6. Haga clic para modificar el estilo de título del patrón 14 - 16 November 2012 | Cancun, Mexico