1. Long Range Systems UK Ltd | Link House | Leek Road | Milton | Stoke on Trent | Staffordshire | ST2 7AH | 01782 537000 www.lrspagers.co.uk | www.pagers.co | www.hospitalpagers.co.uk

2. www.pager.net Prepared for: A Value Driven Partnership

3. www.pager.net Prepared for: Meeting Agenda Challenges With Customer Surveys Features Reporting E-mail Marketing Return On Investment

4. www.pager.net Prepared for: Challenges with Customer Surveys Paper Comment Cards  Less Than 10% Response Rate  Delayed Data  Customers Leave Unsatisfied Without Resolution 800 Number and Email surveys  Less Than 10% Response Rate  Customers Leave Unsatisfied Without Resolution Secret Shoppers  Provides a One-Hour Snapshot 1-3 Times a Month  Customers Leave Unsatisfied Without Resolution

5. www.pager.net Prepared for: Informant Overview Greater than 70% response rate Pages managers upon negative response Data available the next day Up to 4 Survey Definitions Memory Gauge Holds 12 to 16 hour charge Promotional feature Multiple branch questioning Daily scheduling

6. www.pager.net Prepared for: Typical Reports Daily Summary Report

7. www.pager.net Prepared for: Typical Reports Server Summary Report

8. www.pager.net Prepared for: Typical Reports Multi-Store Summary Report

9. www.pager.net Prepared for: Email Marketing Sample Welcome Email

10. www.pager.net Prepared for: Email Marketing Sample Online Enrollment

11. www.pager.net Prepared for: Email Marketing – Sample Coupons

12. www.pager.net Prepared for: Informant ROI Number of Covers X % of Non-returning Guests x Average Check X 12 Months = Yearly Lost Revenue 2,500x8%X£14X12=£33,600 2,500x4%X£14X12=£16,800 2,500x2%X£14X12=£8,400

13. www.pager.net Prepared for: Why Choose The Informant Highest response rate of any survey method Easy-to-read customized reports Pages managers BEFORE guests leave Plug + Play - No software to learn Daily delivery of survey results Recognize trends and make informed decisions quickly Email Marketing/Customer loyalty available

14. Long Range Systems UK Ltd | Link House | Leek Road | Milton | Stoke on Trent | Staffordshire | ST2 7AH | 01782 537000 www.lrspagers.co.uk | www.pagers.co | www.hospitalpagers.co.uk