1. Adapting innovations to achieve MDGs and equitable delivery of citizen- oriented public services Alexandra Mills Transferring and adapting innovative public service practices in least developed countries: Workshop 2 25-26 June 2013 - Manama, Bahrain United Nations Department of Economic and Social Affairs (UNDESA) Division for Public Administration and Development Management

2. MDG 1: poverty alleviation India 2011 – Mission Convergence ▫Coordinated 124 community organizations with government officials in 9 district of Delhi to alleviate poverty and empower women. Korea 2010 Hope-Plus and Ggum-Na-Rae Savings Accounts; Mexico 2012 Financial Inclusion Project (Proyecto de Inclusión Financiera (PIF) ▫Collaborating banks and government provides access to banking, financial literacy counselling and job placement to encourage saving and self-sufficiency. Rwanda 2008: Ubudehe Common Development Fund ▫Citizens identify, plan and implement poverty reduction projects to construct housing and roads to address local needs. UNPSA Forum Workshop 1 June 2013 Manama 2

3. MDG 2: education & employment Mexico (2012) Daycare Program to Support Mothers ▫improved the employment and economic circumstances of parents in marginalised municipalities by providing childcare (UNDESA 2012:18). South Africa (2012) Protecting the Futures ▫addressed the problem of school absenteeism by girls by improving sanitation facilities and health education (UNDESA 2012: 15). UNPSA Forum Workshop 1 June 2013 Manama 3

4. MDG 3: gender equality Korea 2010 Women-Friendly City Project ▫encourages public policymakers to accommodate the needs of women when designing and implementing policies (UNDESA 2011:63). Brazil 2012 Chapeu de Palha ▫builds on an existing safety net program ▫provides training for women to enter construction jobs that women have unable to access in the past. Trainees are provided a stipend, childcare, transport and professional development training (UNDESA 2012:17). UNPSA Forum Workshop 1 June 2013 Manama 4

5. MDG 4, 5 & 6: health & welfare Mobile healthcare: ▫Rural areas - Zambia 2009; ▫By train - South Africa 2008; ▫By telephone - Italy 2010. Coordinated health services: ▫Hospitals – Botswana 2008; Thailand 2008 ▫Healthcare networks – Thailand 2009 Efficient administration: ▫Automated health records – Oman 2012; India 2012 ▫Simplified systems – Botswana 2008 UNPSA Forum Workshop 1 June 2013 Manama 5

6. MDG 7: water & sanitation India 2009 WASMO Institutionalization of Community Managed Drinking Water Supply Programme and User Level Water Quality Monitoring ▫local committees and external partnerships (UNDESA 2011:186). Morocco 2004 PAGER Program for Providing Water to the Rural Population involves citizens and has increased school attendance and reduced disease (UNDESA 2011:373). Australia 2010 Waterfutures integrates several water management initiatives into one program (UNDESA 2011:140). South Africa 2007 e'Thekwini Water & Sanitation imposed user fees reducing public debt and managing consumption involving stakeholders in identifying leaks and keeping consumption below the free water limit (UNDESA 2011:306). UNPSA Forum Workshop 1 June 2013 Manama 6

7. MDG 8: governance & development single computerised entry points to government ▫Bahrain; Georgia; Mexico ‘one-stop shops’ for: ▫Public contracting and purchasing - Georgia 2012; + ▫Business registration – Slovenia 2009; Zambia 2003 ▫Building approvals – Singapore 2012 ▫International trade – Senegal 2012 Official databases for: ▫immigration services (e-visas) - Bahrain; ▫election registers - Egypt 2012; South Africa 2011; ▫land registration - Tanzania 2010. ▫health records - Oman; India … + ▫citizen records – Tunisia 2010 UNPSA Forum Workshop 1 June 2013 Manama 7

8. Innovation features Efficient / Low cost ▫Redesign, simplify ▫Local resources ▫Coordinate, collaborate New ways of tackling old problems ▫Build capacity ▫ICT Cross-cutting - multiple problems at once UNPSA Forum Workshop 1 June 2013 Manama 8

9. Testing an innovation Publicly valuable ▫does it do something that is really needed and will make a positive difference? Legally and politically supported ▫is it consistent with local governance and legal frameworks and ▫Is it supported by those with the authority to make it happen – or the power to prevent it? Administratively and operationally feasible ▫Will it work – consider technology, infrastructure, geography, human resources, etc needed to sustain it ▫Is there a need? ▫Will citizens accept it? UNPSA Forum Workshop 1 June 2013 Manama 9

10. Challenges of adapting Most obvious is not always right Multiple benefits Cross-cutting innovations: ▫democracy ▫public administration capacity ▫anti-corruption Implementation ▫motivation ▫leadership ▫resources UNPSA Forum Workshop 1 June 2013 Manama 10

11. Success factors Attitudinal ▫political will, ▫public enthusiasm, ▫stakeholder support Technical ▫technology, ▫specialist skills and methods Enabling mechanisms ▫legal and regulatory frameworks, ▫administrative structures, ▫participatory processes. UNPSA Forum Workshop 1 June 2013 Manama 11

12. References UNDESA Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners 2003-2011 New York, 2011 UNDESA Guide for the Transfer and Adaptation of Innovations in Governance Practical Tools and Steps United Nations New York 2006 UNDESA/ DPADM 2006 Innovations in Governance and Public Administration: Replicating what works United Nations New York 2006 UNDESA Innovations in Governance in the Middle East, North Africa and Western Balkans: Making Governments Work Better in the Mediterranean Region United Nations New York 2007 UNPSA Forum Workshop 1 June 2013 Manama 12