1. STRESS MANAGEMENT ABD. RAZAK SAID M.Sc. (HRD – UPM) B.Sc. (WORKFORCE, EDU. & DEV. – SIUC USA) Dip in Stenography (ITM)

2. @ABD RAZAK SAIDSTRESS MANAGEMENT 2 WHAT IS STRESS? Stress is an adaptive response to a situation that we perceive as challenging or threatening. Overwork, violence at workplace, sexual harassment, workplace bullying produce “Distress”

3. @ABD RAZAK SAIDSTRESS MANAGEMENT 3 INTERPERSONAL STRESSORS Examples of interpersonal stressors are: Workplace bullying, Sexual harassment, and Workplace violence.

4. @ABD RAZAK SAIDSTRESS MANAGEMENT 4 ROLE RELATED STRESSORS Role related stressors include situations where employees have difficulty understanding and performing various roles in their lives such as: Role conflict Role ambiguity Work overload

5. @ABD RAZAK SAIDSTRESS MANAGEMENT 5 TASK CONTROL STRESSORS Task control stressors refer to a situation where an employee has no control over his work due to environmental (uncontrollable) factors such as: Time, Quantity and quality Environmental factors

6. @ABD RAZAK SAIDSTRESS MANAGEMENT 6 ORGANIZATIONAL AND PHYSICAL ENVIRONMENT STRESSORS Examples of these stressors are downsizing, merging, restructuring, reengineering, excessive noise, poor lighting, and poor safety hazards.

7. @ABD RAZAK SAIDSTRESS MANAGEMENT 7 WORK TO NON-WORK STRESSORS Three types of non-work stressors are: 1. Time-based conflict – the challenge of balancing the time demanded by work with family and other non-work activities. 2. Strain-based conflict – occurs when stress from one condition spills over to the other

8. @ABD RAZAK SAIDSTRESS MANAGEMENT 8 WORK TO NON-WORK STRESSORS (CONT.) Role behavior conflict – occurs when people are expected to enact (perform) different work and non-work roles.

9. @ABD RAZAK SAIDSTRESS MANAGEMENT 9 CONSEQUENCES OF DISTRESS Physiological consequences – chronic stress may lead to cardiovascular disease, strokes, heart attacks, hypertension (whenever people are stressed, their blood pressure goes up and down). Psychological consequences – chronic stress may also lead to job dissatisfaction, moodiness, and depression.

10. @ABD RAZAK SAIDSTRESS MANAGEMENT 10 BEHAVIORAL CONSEQUENCES Distressed employees may lead to workplace accidents, decrease performance, and high levels of absenteeism. Workplace aggression – refers to a situation whereby employees engage in verbal conflict. Aggression represents the fight (instead of flight)

11. @ABD RAZAK SAIDSTRESS MANAGEMENT 11 HOW TO AVOID BEING DISTRESSED Always think positive Smile Performing solah and reading the Qur’an as Allah has said in the Qur’an: “Truly, in remembering God do hearts find rest” (Qur’an, 13:28) On the other hand, the one who turns away from the Qur’an will have a life of hardship in this world.

12. @ABD RAZAK SAIDSTRESS MANAGEMENT 12 HOW TO AVOID BEING DISTRESSED Allah has said: “But whoever turns away from the Qur’an he will have a difficult life, and We will raise him up blind on the Day of Judgment.” (Qur’an, 20:124) A lot of zikir

13. @ABD RAZAK SAIDSTRESS MANAGEMENT 13 MANAGING STRESS 1. Withdraw the stressor Temporary withdrawal – Go to a restroom, take a vacation, etc. Permanent withdrawal – Change to a new job/transfer to a new place. 2. Receive social support from family, friends, and others. 3. Control the consequences of stress through fitness programs and wellness programs.

14. @ABD RAZAK SAIDSTRESS MANAGEMENT 14 THAT’S ALL WASSALAM.