1. Motivating Employees By Kellye Brown

2. Problem: Solution:  Dissatisfied workers in the hotel industry.  Provide workers with more incentives and reward programs.

3. Nature of Work Manager  Main work objective -Keep the hotel running efficiently, oversee different departments, and ensure the guests happiness.  Hours -Managers in the hotel industry can expect to work long hours and many nights and weekends.

4. Nature of Work Workers  Hours -Long hours. -Work is unappreciated.  Work -Work may be extremely repetitive and may often feel underappreciated.

5. Principles of Management  Define objective -Improve employee relations by clearly detailing and explaining what their objective is for working with the company.  Accept responsibility -It is the duty of the administration and the manager to accept responsibility for the lack of employee satisfaction.

6. Principles of Management  As a manager I need to find out why my employees are dissatisfied with their job and are unhappy.  The employees job satisfaction has a direct link to their work and ultimately the consumers happiness.

7. Who Moved my Cheese  Scurry: was always motivated to keep going and never getting to comfortable We need managers who are willing to accept change and be able to move forward and who can also motivate their team.  Haw: knew that he needed to change, but wasn’t comfortable with the change At times it may be hard to change, but managers need to be able to detect problems and fix them quickly.

8. Why Add Incentive  Hotel workers often work repetitive jobs and feel underappreciated.  Adding rewards that make the individual appreciated would have tremendous effect on the work output.  No matter how simple the job, everybody likes to be appreciated.

9. Cycle of Adding Incentives Higher Rewards Motivated Employees Higher Satisfaction Improved Relationships

10. Graph Explained.  I developed this graph because I believe that rewarding employees would lead to higher job satisfaction and therefore happier employees.

11. Impact on Industry  Happier employees would translate into better service and thereby happier guests.  Happy guest give good reviews and are likely to stay in your chain of hotels again resulting in higher revenues.

12. Citations  Carrington, C. M. (October, 2008 13). Life is good: how a focus on satisfaction can improve business results. Call Center Solutions, Retrieved from http://www.tmcnet.com/scripts/emailpage.aspx?PageEmail=http%3A%2F%2 Fcall-center-software.tmcnet.com%2Ftopics%2Fcall-center- solutions%2Farticles%2F42676-life-good-how-focus-satisfaction-improve- business-results.htm  Bureau of Labor Statistics, U.S. Department of Labor. (February 2010, 8). Occupational Outlook Handbook, 2010-11 Edition, Lodging Managers, retrieved http://www.bls.gov/oco/ocos015.htmhttp://www.bls.gov/oco/ocos015.htm  Bonafede, B. (2008, December 5). Experts identify top 10 issues facing hospitality industry. BNet, Retrieved February 8, 2008, from database.