1. The knowledge capture tool for the 21 st Century C O M P R O S E © 2004

2. Everyday, we are hearing… l It takes forever to get anything done, train new hires l People are “re-inventing the wheel”, “putting out fires” l The right hand does not know what the left hand is doing. l Operations come to a halt when someone is sick or leaves the company

3. l It takes forever to get anything done, train new hires l People are “re-inventing the wheel”, “putting out fires” l The right hand does not know what the left hand is doing. l Operations come to a halt when someone is sick or leaves the company Everyday, we are hearing…

4. l It takes forever to get anything done, train new hires l People are “re-inventing the wheel”, “putting out fires” l The right hand does not know what the left hand is doing. l Operations come to a halt when someone is sick or leaves the company Everyday, we are hearing…

5. l It takes forever to get anything done, train new hires l People are “re-inventing the wheel”, “putting out fires” l The right hand does not know what the left hand is doing. l Operations come to a halt when someone is sick or leaves the company Everyday, we are hearing…

6. When mission-critical knowledge is locked up in the heads of a few people, you are putting your organization at serious risk.

9. Can’t meet goals Knowledge transfer problems

10. Now, imagine what would happen if…

11. Everyone had all the knowledge they needed to do mission critical tasks – 24/7, 365 days a year, no matter where they were or who stayed home sick that day.

12. It is possible… Zavanta solves common knowledge transfer challenges… l Anyone can capture and communicate how they do their job - procedures/policies, tasks, tips, tricks l Distributed in a central electronic knowledgebase

13. When people have access to “how to” knowledge: Huge benefits l Improved customer service l Increased productivity l Protected knowledge l Fast growth l Delegate and shift workloads easily l Are prepared for disasters/emergencies l Meet regulatory standards l Have less chaos, happier employees

14. High ROI / Reduced Costs Cost of re-work, fixing mistakes$ 1M Cost to replace knowledge (one person)$ 60K + Cost of downtime (5 min.)$ 1M Cost of time spent asking for help (one division)$ 1M Cost of a dissatisfied customerPriceless

15. Are you ready?

16. What are your goals? What are the barriers?

17. Many companies never “get there”…

18. Why many companies never “get there”… l Management fails to see the problem l Capturing “how to” knowledge is too hard l Focus on wrong things l Hang on to “old ways” that don’t work

19. Why many companies never “get there”… l Management fails to see the problem l Capturing “how to” knowledge is too hard l Focus on wrong things l Hang on to “old ways” that don’t work

20. Why many companies never “get there”… l Management fails to see the problem l Capturing “how to” knowledge is too hard l Focus on wrong things l Hang on to “old ways” that don’t work

21. Why many companies never “get there”… l Management fails to see the problem l Capturing “how to” knowledge is too hard l Focus on wrong things l Hang on to “old ways” that don’t work

22. Subject Matter Expert (SME) contributes content directly (no middleman, less cost, better results) ONLY… Provides knowledge capture tool for the 21 st Century

23. l SME contributes content directly (no middleman, less cost, better results) l Guarantees standardization l Database power (maintenance, info management, single source publishing) l Web knowledgebase that GETS USED! (offers the best retrieval) ONLY…

24. Also: Paper documents CD-ROM File exports E-mail Stock Reports Web knowledgebase Subject Experts add content to a knowledge database. Processes Best practices Policies Tips Job Descriptions Specs Instructions Source Database

25. Anyone, anywhere can access via their browser Web knowledgebase resides on central server or www

26. Tech Staff Customers Managers Training Staff Marketing … Single source publishing… to meet the needs of multiple audiences Processes Best practices Policies Tips Job Descriptions Specs Instructions Database

27. Zavanta Digital Quality Systems www.dqsnet.com C O M P R O S E © 2004