1. COMMUNICATING IN GROUPS AND TEAMS
UNIT III:
COMMUNICATING IN GROUPS AND TEAMS .

2. Understanding Group and Team Communication
Chapter 9
Understanding Group and Team Communication

3. Communication Principles
Be aware of your
communication
Appropriately
adapt your
message to others
Effectively use and
interpret verbal
messages
Listen and respond thoughtfully to others
interpret nonverbal

4. Understanding Group and Team Communication
Groups and Teams Defined
Types of Groups and Teams
Group and Team Dynamics
Group and Team Phases of Development
Diversity in Groups and Teams: Adapting to Differences

5. Groups and Teams Defined
Communicating In Small Groups
consists of a small number of people
common purpose
sense of belonging
members exert influence on others in the group
Small group communication is the transactive process of creating meaning among 3 to 15 people who share a common purpose, who feel a sense of belonging, and who exert influence on each other.

6. Groups and Teams Defined
Communicating In Teams
A team is a coordinated group of people organized to work together to achieve a specific, common goal.

7. Groups and Teams Defined
Distinctions Between Groups and Teams
Teams develop clearly defined responsibilities for team members.
Teams have clearly defined rules for team operation.
Teams develop clear goals.
Teams develop a way of coordinating their efforts.

8. Characteristics of Effective Team Members
Experience
Problem-Solving
Ability
Openness
Supportiveness
Action Oriented
Positive Personal Style

9. Understanding Types of Groups and Teams
Primary Groups
exist to fulfill the basic human need of associating with others
Study Groups
meet to learn new ideas
Therapy Groups
exist to provide treatment for the personal problems that group members may have

10. Understanding Types of Groups and Teams
Problem Solving Groups
exist to resolve an issue or overcome an unsatisfactory situation or obstacle to achieve a goal
Focus Groups
small groups of people who are asked to discuss a particular topic or issue
Social Groups
exist just for the joy of socializing with others

11. Understanding Group and Team Dynamics
Chapter 9: Understanding Group and Team Communication
Roles
consistent ways you communicate with others in a group
Types of Roles
task
social
individual

12. Understanding Group and Team Dynamics
Chapter 9: Understanding Group and Team Communication
Rules
team ground rules
Norms
standards that determine what is appropriate and inappropriate behavior in a group
Status
an individual’s importance and prestige

13. Understanding Group and Team Dynamics
Chapter 9: Understanding Group and Team Communication
Power
the ability to influence others’ behavior
Types of Power
legitimate (respect for position)
referent (based on attraction)
expert (influence from a person’s knowledge)
reward (ability to satisfy needs)
coercive (sanctions and punishment)

14. Understanding Group and Team Dynamics
Chapter 9: Understanding Group and Team Communication
Cohesiveness
degree of attraction that members of a group feel toward one another and the group

15. Understanding Group and Team Dynamics
Chapter 9: Understanding Group and Team Communication

16. Understanding Group and Team Dynamics
Chapter 9: Understanding Group and Team Communication
Communication Interaction Patterns
a pattern of communication that identifies the frequency of who talks to whom
Networks of Communication
all-channel
chain
wheel

17. Understanding Group and Team Dynamics
All-Channel Network
everyone talks to everyone else

18. Understanding Group and Team Dynamics
Chain Network
people convey a message through one person at a time

19. Understanding Group and Team Dynamics
Wheel Network
one person receives most of the messages

20. Understanding Group and Team Phases of Development
Orientation
primary tension
Conflict
secondary tension
Emergence
conflict is reduced
Reinforcement
group develops a sense of “we”
Process Nature of Group Phases

21. Understanding Diversity in Groups and Teams
Differences in Working Collectively or Individually
individualism and collectivism
Differences in the Use of Time
monochronic/polychronic
Differences in the Use of Personal Space
high-contact/low-contact