1. The Communication Process Chapters 1 and 2

2. Elements of Communication What must happen for human communication to take place?

3. You might answer: People must speak, and others must listen.

4. However, this answer is incomplete. The words “speaker” and “listener” are only partly right.

5. Sender  A more correct term than “speaker” when discussing communication.  “Sending” involves both verbal and nonverbal communication.  A more correct term than “speaker” when discussing communication.  “Sending” involves both verbal and nonverbal communication.

6. Receiver  A more correct term than “listener” when discussing communication.  “Receiving” involves both verbal and nonverbal communication.  A more correct term than “listener” when discussing communication.  “Receiving” involves both verbal and nonverbal communication.

7. Verbal and Nonverbal Messages Verbal communication is communication with words.

8. Nonverbal communication is communication without words.

9. We can communicate nonverbally by:  Appearance

10. We can communicate nonverbally by:  Appearance  Gestures  Appearance  Gestures

11. We can communicate nonverbally by:  Appearance  Gestures  Body movement  Appearance  Gestures  Body movement

12. We can communicate nonverbally by:  Appearance  Gestures  Body movement  Eye contact  Appearance  Gestures  Body movement  Eye contact

13. We can communicate nonverbally by:  Appearance  Gestures  Body movement  Eye contact  Facial expressions  Appearance  Gestures  Body movement  Eye contact  Facial expressions

14. We can communicate nonverbally by:  Appearance  Gestures  Body movement  Eye contact  Facial expressions  Spatial relations  Appearance  Gestures  Body movement  Eye contact  Facial expressions  Spatial relations

15. Elements in the communication process beyond sender and receiver:

16.  Feedback - the way the receiver responds to the message being sent

17.  Channel - the means through which the message is transmitted

18.  Encoding - selecting the best verbal and nonverbal messages to make your point

19.  Decoding - the receiver’s careful filtering process of what he or she understands as communication

20.  Interference - breakdown in communication

21. Types of Interference  External

22. Types of Interference  External  Loud noises  Distracting activity  External  Loud noises  Distracting activity

23. Types of Interference  Internal

24. Types of Interference  Internal  Headache  Daydreaming  Internal  Headache  Daydreaming

25. Diagram of the Communication Process EncodingMessage SenderReceiver FeedbackDecoding EncodingMessage SenderReceiver FeedbackDecoding

26. Effective communication: the receiver interpreting the sender’s message the same way the sender intended it

27. Four specific purposes of communication:  To exchange information

28. Four specific purposes of communication:  To exchange information  To exert control  To exchange information  To exert control

29. Four specific purposes of communication:  To exchange information  To exert control  To follow social rules  To exchange information  To exert control  To follow social rules

30. Four specific purposes of communication:  To exchange information  To exert control  To follow social rules  To share feelings  To exchange information  To exert control  To follow social rules  To share feelings