1. Chapter Five: Listening in Interpersonal Communication
The
Interpersonal Communication
Book 11th Ed.
Joseph A. DeVito
Chapter Five: Listening in Interpersonal Communication
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2. Most of the successful people I know are the ones who do more listening than talking.
Bernard Baruch
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3. Purposes and Payoffs of Listening
Learn
Relate
Influence
Play
Help
Purposes
Payoffs
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4. Stages of Listening Process
Receiving
Understanding
Remembering
Evaluating
Responding
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5. Stages of Listening - Receiving
Focus Attention on Speaker’s Verbal and Nonverbal Cues
Avoid Distractions
Focus on Speaker, Not What You’ll Say Next
Avoid Interrupting
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6. Stages of Listening - Understanding
Avoid Assuming You Understand
See Speaker’s Point of View
Ask Questions for Clarification
Paraphrase Speaker’s Ideas
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8. Stages of Listening - Remembering
Identify Central Ideas
Summarize the Message
Repeat Names and Key Concepts
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9. Stages of Listening - Evaluating
Resist Premature Evaluation
Distinguish Facts from opinions & personal interpretations by the speaker
Identify Speaker’s Biases and/or Prejudices
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10. Stages of Listening - Responding
Express Support for Speaker
Own Your Responses
Resist “responding to another’s feeling” with the problem solving.
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11. Styles of Listening Empathic and Objective
Punctuate from Speaker’s Point of View
Engage in Equal, Two-Way Conversations
Seek to Understand Thoughts and Feelings
Avoid “Offensive Listening”
Strive to be Objective
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12. Styles of Listening Nonjudgmental and Critical
Keep Open Mind
Avoid Filtering or Oversimplifying
Recognize Own Biases
Avoid Uncritical Listening
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13. Styles of Listening Nonjudgmental and Critical
Recognize Fallacious
Name-calling
Testimonials
Bandwagon
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14. Styles of Listening Surface and Depth
Focus on Verbal and Nonverbal
Listen for Content and Relational Messages
Note Statements that Refer Back to Speaker
Don’t Disregard Literal Meanings
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15. Styles of Listening Active and Inactive
Paraphrase Speaker’s Meaning
Express Understanding of Speaker’s Feelings
Ask Questions
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16. Pembicara: Dosen itu memberi saya nilai C untuk karya tulis ini
Pembicara: Dosen itu memberi saya nilai C untuk karya tulis ini. Saya benar – benar sudah berusaha keras, tapi inilah hasilnya C, benar – benar payah
Pendengar 1: Itu tidak terlalu jelek; sebagian besar mahasiswa mendapat nilai yg sama. Saya juga mendapat C
Pendengar 2: Jadi mau apa? Ini semestermu yg terakhir. Siapa perduli dengan nilai lagi?
Pendengar 3: Seharusnya kamu gembira dengan nilai C. Peggy, Michael tdk lulus, dapat nilai D
Pendengar 4: Kamu mendapat nilai C utk karya tulis yg anda garap selama tiga minggu terakhir ini? Kedengarannya kamu benar – benar kecewa dan marah
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17. Hambatan thd menedengarkan yg efektif
Sibuk dengan diri sendiri
Masalah eksternal
Sharpening
Asimilasi
Faktor musuh/teman
Mendengar yg diharapkan
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18. Culture and Listening Language and Speech Nonverbal Behaviors Feedback
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19. Gender and Listening Achieve Different Ends
Demonstrate Listening Differently
Time Spent Listening
Differences Changing Rapidly
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20. Implications of the Model of Listening
Listening is a Collection of Skills
All Five Stages Overlap
Listening is Never Perfect
Listening is Situational
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21. Interpersonal Communication
The
Interpersonal Communication
Book 11th Ed.