1. © 2012 | The Logic Factory R 247 / G 150 / B 72 R 38 / G 157 / B 192 R 35 / G 41 / B 66 Knowledge Acquisition and Modelling Practical use in projects Lecture Knowledge Acquisition and Modelling course Utrecht University (30-03-2015)

2. © 2012 | The Logic Factory Curriculum Vitae Roel van den Broek Sinds 2008: Business Consultant en lid directie van The Logic Factory 2001 – 2008: Management consultant bij Capgemini Consulting (IT & Consultancy bedrijf) 1999 – 2001: Knowledge Analyst bij Bolesian (gespecialiseerd in Artificial Intelligence and Knowledge Based solutions) 1995 – 1999: Universiteit van Amsterdam: Artificial Intelligence. – Computational intelligence and artificial life. ‘Development of LeDoux’ dual-route architecture in artificial neural networks using genetic algorithms’. Eerste project gedaan in de verzekeringswereld, maar daarna snel gaan werken voor bedrijven met echte “assets”, zoals fabrieken, treinen, vrachtwagens, schepen of vliegtuigen.

3. © 2012 | The Logic Factory 3 Facts Focus Offices Selected Customers History Partners Originate from Bolesian and Capgemini Background in Logistics, Manufacturing, Off-shoring and Artificial Intelligence Quintiq (Supply Chain Planning & Optimisation) The Logic Transport (TMS & Mobile solutions) HQ in ‘s-Hertogenbosch, the Netherlands Development Center in Ahmedabad, India Founded 2007, 100% privately owned by founders Currently 35 employees

4. © 2012 | The Logic Factory

5. Vision presentation Initial contact Initial meetingScan Contract signingProject Maintenance Scope discussion (SoW)  Training  User test  Parallel test  Acceptance test  Going live Project kick-off 100% live SCP&O 95% version 70% version QBA document  Process analysis  Knowledge analysis  Constraint definition  Interface design  Infrastructure setup  Defining optimisers  Interactive testing  Iterative modelling  Integration testing  Implementation plan preparation  Testing optimisers  Acceptance optimisers  System modelling  Interface development  Knowledge completion  Test plan preparation  Modeling optimisers  Supporting planners  Monitoring KPIs GO LIVE Analysis Phase 1 Modeling Phase 2 Initiation Phase 0 Iterative development Phase 3 Implement Phase 4 Post go-live support Phase 5 Our Project Methodology: combining best of both worlds

6. © 2012 | The Logic Factory CommonKADS

7. © 2012 | The Logic Factory CommonKADS vs. Our Project Methodology (1) CommonKADS Principle ‘Not just mining from an expert’s head, but about constructing different aspect models of the knowledge’ CommonKADS Principle ‘First concentrate on the conceptual structure, then on the programming details’ Main goal of the analysis phase. First set up the planning decisions (the structure) and the business rules. Then move to solutions design

8. © 2012 | The Logic Factory CommonKADS vs. Our Project Methodology (2) CommonKADS Theory ‘KBS construction entails the construction of a number of models that together constitute part of the product delivered by the project’ CommonKADS Theory‘The number and level of elaboration of models depends on the specific project context’ CommonKADS element ‘Organisational model’ -> supports analysis of an organisation. CommonKADS element ‘Task model’ -> tasks performed in the organisational model CommonKADS element ‘Agent model’ -> describes the agents (capabilities, preferences, etc.) CommonKADS element ‘Knowledge model’ -> implementation independent description of the knowledge involved in a task CommonKADS element ‘Communication model’ -> describes the transaction between agents CommonKADS element ‘Design model’ -> describes the design of the system to be constructed Application = software + model description(s) + additional documentation Although one methodology per project one should always pragmaticaly decide what to use or not. Our deliverables are: QBA, QID, QAD, QDD Quintiq Business Analysis (QBA) – Context, Business Goals, KPI Matrix ( Organisation Model ) – Overview Planning decisions ( Task Model ) – Details Planning decisions Business rules ( Knowledge Model ) Use Cases ( Agent Model ) UI ( Communication Model ) Quintig Interface Document (QID) – Interaction between all related applications ( Communication Model ) Quintiq Design Document (QDD) and the model (.qproject) ( Design Model )

9. © 2012 | The Logic Factory R 247 / G 150 / B 72 R 38 / G 157 / B 192 R 35 / G 41 / B 66 A day in the life…

10. © 2012 | The Logic Factory Travel or work from home

11. © 2012 | The Logic Factory Work with the customer or the project team?

12. © 2012 | The Logic Factory Work in a (internal) project, or full time detached

13. © 2012 | The Logic Factory Customers and cases