1. Slide 1 Matching Supply with Demand: An Introduction to Operations Management Gérard Cachon ChristianTerwiesch All slides in this file are copyrighted by Gerard Cachon and Christian Terwiesch. Any instructor that adopts Matching Supply with Demand: An Introduction to Operations Management as a required text for their course is free to use and modify these slides as desired. All others must obtain explicit written permission from the authors to use these slides.

2. Slide 2 Understanding the Supply Process

3. Slide 3 Basic Process Vocabulary Inventory: The number of flow units in the system Activity times: how long does the worker spend on the task? Capacity=1/activity time: how many units can the worker make per unit of time If there are m workers at the activity: Capacity=m/activity time Bottleneck: process step with the lowest capacity Process capacity: capacity of the bottleneck Flow rate =Minimum{Demand rate, Process Capacity) Utilization =Flow Rate / Capacity Flow Time: The amount of time it takes a flow unit to go through the process

4. Slide 4 Making hot dogs (http://www.youtube.com/watch?v=moM1s3cltTc) Grind trimmings Mix ingredients Stuffing Peeler Cook and flavor Inspection

5. Slide 5 Process data Grind trimmings Mix ingredients Stuffing Peeler Cook and flavor Inspection 2 grinders 22,000 dogs per batch 5 minutes to load and grind 6 mixers 22,000 dogs per batch 1/3 hour to mix 3 machines 2,300 dogs per minute per machine 5 ovens Each oven holds 15,000 dogs Each dog spends 15 minutes in process 8 peelers 700 dogs per minute per peeler 17 inspection stations Each inspector requires only 1/6 th of a second to inspect each dog

6. Slide 6 Capacity calculations – grind, mix, stuff  Find the capacity of each process step, which is the maximum flow rate (R) through that process step.  Express each process step’s capacity in the same units  You can choose any time length you want (e.g., dogs / min, dogs / day, lbs / second), but you must be consistent.  We’ll choose dogs / min  Grind:  Each grinder = 22,000 dogs / 5 min = 4,400 dogs / min  2 grinders x 4,400 dogs / min = 8,800 dogs / min  Mix:  Each mixer = 22,000 dogs/ (1/3 hour x 60 min / hour) = 1,100 dogs / min  6 mixers x 1,100 dogs / min = 6,600 dogs / min

7. Slide 7 Capacity calculations – stuff, cook, peel, inspect  Stuff:  3 stuffers x 2,300 dogs / min = 6,900 dogs / min  Cook and flavor:  To find R, use Little’s Law, R = I / T  I = 15,000 dogs, T = 15 min  R = 15,000 dogs / 15 min = 1,000 dogs / min  5 ovens x 1,000 dogs / min = 5,000 dogs / min  Peeler  8 peelers x 700 dogs / min = 5,600 dogs / min  Inspection  1/6 sec / dog = 6 dogs / sec  17 stations x 6 dogs / sec x 60 sec / min = 6,120 dogs / min

8. Slide 8 Capacity of the entire process Grind trimmings Mix ingredients Stuffing Peeler Cook and flavor Inspection 8800 dogs / min 6600 dogs / min 6900 dogs/ min 5000 dogs / min 5600 dogs / min 6120 dogs / min  The capacity of a process is the minimum capacity of the sub processes:  This process cannot produce any more than 5,000 dogs / min on a consistent basis.  The sub process that constrains the entire process is called the bottleneck. The bottleneck

9. Slide 9 Capacity of the entire process – cont.  For this process, the flow rate, R, is 5,000 dogs / min  This process can also produce 5,000 dogs / min x 60 min / hour = 300,000 dogs/ hour

10. Slide 10 Steps for Basic Process Analysis with Multiple Types of Flow Units 1. For each resource, compute the number of minutes that the resource can produce 2. Create a process flow diagram, indicating how the flow units go through the process 3. Create a table indicating how much workload each flow unit is consuming at each resource 4. Add up the workload of each resource across all flow units. 5. Compute the implied utilization of each resource as The resource with the highest implied utilization is the bottleneck Note: you can also find the bottleneck based on calculating capacity for each step and then dividing the demand at this resource by the capacity

11. Slide 11 Process analysis with different types of flow units  Three types of job applications need to be processed: “consulting”, “staff” and “Internship”  There are inventory buffers in front of each resource/task (not shown)  Each type of application has its own path through the process and does not necessarily visit all tasks. Consulting Contact faculty Contact prior employers Decision letter Staff Internship Benchmark grades

12. Slide 12 Defining the common flow unit  Define the common flow unit so that:  (1) The capacity of each task can be expressed in terms of the “flow unit” per unit of time.  (2) Demand can be expressed in terms of the “flow unit”.  An intuitive and natural flow unit for this process is an “application”:  Given that an “application” is the flow unit …  The capacity of each task should be defined in terms of “applications per unit time”.  Demand should be expressed in terms of “applications per unit time” Consulting Contact faculty Contact prior employers Decision letter Staff Internship Benchmark grades

13. Slide 13 Demand and capacity  Demand data (given to us):  Staffing and processing time data (given to us) and capacity calculations:

14. Slide 14 Evaluating implied utilization  Evaluate the total workload on each task:  For example, “Contact employers” receives 14 apps/hr.  Implied utilization is the ratio of demand on a task to its capacity.  The task with the highest implied utilization is the bottleneck.

15. Slide 15 Defining a different flow unit – one minute of work  Define the flow unit to be “one minute of work”:  Demands and capacity should then be expressed in terms of “minutes of work”.  Consider the “Contact employers” task:  Recall:  Demand on this task is 14 applications per hour.  Each application requires 15 minutes of work.  So demand on this task each hour is 14 x 15 = 210 minutes of work Consulting Contact faculty Contact prior employers Decision letter Staff Internship Benchmark grades

16. Slide 16 Defining a different flow unit – one minute of work  Defining the flow unit as “one minute of work” yields the same implied utilizations as defining the flow unit as “one application”.  In other words, the implied utilization does not depend on how the flow unit is defined as long as all demands and capacities are defined with the same flow unit.

17. Slide 17 Summary  In a process with a series of tasks:  The bottleneck’s capacity determines the maximum flow rate through the process.  Adding capacity to the bottleneck will increase the capacity of the total process, but may cause the bottleneck to move to another task/resource.  Line balancing (i.e., reallocating tasks from the bottleneck to another resource) can improve the capacity of the total process without adding resources.  Integrating work improves line balancing.  Implied utilization of a resource can be evaluated even if there are different types of flow units.

18. Slide 18 Source: WSJ 2011 Special Case: Processes with Attrition Loss

19. Slide 19 Pitches Processes with Attrition Loss: Example Calculation Scripts Pilots New Serie s Shows 500 ideas per year 70/500 20/70 6/20 2/6 Processing time2 days 10 days30 days 70 days 200 days Resources5 judges 3 script writers 2 pilot teams 2 Series crews 1 Main crew (250 days per year) Where is the Bottleneck?