1. 9.613 Using Information Technology Class 5 Systems Development Asper School of Business 9.613 Using Information Technology Part-Time MBA, December 2001 Instructor: Bob Travica

2. 9.613 Using Information Technology Outline Chapter 10 Managing IS staff & others Systems Payoff Chapter 9 System development methodologies IS Project management System integration as system development

3. 9.613 Using Information Technology System Development Methodologies Structured approach (“waterfall model”) Rapid Application Development (Prototyping, Joint Application Design, Computer Aided Software Engineering (CASE) Other (4th generation languages, object-oriented methods)

4. 9.613 Using Information Technology IS Project Management Business & Technology vs. It’s politics, stupid! Dreams vs. Daily grind: - Management of dreams (wishful thinking) of workers and technologists - Daily grind of IS Project management: project tasks, people, money, timing Complementary part on managing IS staff & others below

5. 9.613 Using Information Technology Systems Integration as System Development Old systems integration (from mid 1980s): Connectivity across hardware platforms (e.g., PC to mainframe) New systems integration (1990s) - “Cross pipe” information management - Enterprise Resource Planning [ERP]; - Management thrust: Reduce info diversity by imposing uniform data models and procedures) More

6. 9.613 Using Information Technology New systems integration (1990s) - Standardized access to organizational IS and info repositories - Enterprise Information Portal; intranet - Management thrust: Bridge diverse parts - Managing legacy systems Systems Integration as System Development

7. 9.613 Using Information Technology Managing IS staff & others IS roles (systems analyst, programmer, intranet-related, e-commerce-related…) Burnout problem (Netscape vs. SAS Corp.) Motivation management (Microsoft, Netscape, UPS) More

8. 9.613 Using Information Technology Other players in system development: Managing IS Staff & Others Development Project Team Vendor Executive Department Manager End-User ? Expert User Related to IS project management above

9. 9.613 Using Information Technology Systems Payoff Cost-Benefit Analysis Financial Assessment (payback period, return on investments…) Non-Financial Assessment (intangible benefits, scoring method…) Problems with assessing IT-related benefits

10. 9.613 Using Information Technology Outline Both slower and rapid system development methodologies used IS Project management needs to balance dealing with the big picture (expectations, goals) and daily issues (people, money…) Waves of system integration have moved systems development Managing IS staff & others is a complex task Systems payoff can be assessed in financial and pother terms, but there are persistent problems of IT-related benefits