1. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-1 Chapter 13 Professional Responsibility

2. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-2 Professional Responsibility Areas covered – Ensures integrity and professionalism – Contributing to Project Manager knowledge base – Enhancing individual competence – Interacting with team and stakeholders in a professional and co- operative manner Approximately 30 questions in this area Need to understand Project Management Professional Code of Conduct in below areas –Ethics –Legal Issues –Cultural Sensitivity –Managing Conflicts of Interest

3. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-3 Professional Responsibility Uphold, support integrity of profession Actions should follow legal requirements and ethical standards Consider needs of the stakeholders and society Professional Responsibility means: –Do the right thing –Follow the right process –Act ethically, fairly and professionally –Report Violations –Watch for conflicts of interest or appearance of conflicts of interest –Increase knowledge and practice –Deal with problems

4. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-4 Individual Integrity And Professionalism Understand legal requirements Know ethical standards related to behavior of project managers Comprehend the values of community and stakeholders Practice proper judgment Comply with all organizational rules and policies Always be truthful Satisfy scope and objectives of professional services Maintain confidentiality Handle conflicts of interest

5. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-5 Individual Integrity And Professionalism Follow copyright laws Protect intellectual property Personal gain vs. needs of project No bribes Respect Do the right thing Follow the right process Report violations of laws, business policies, ethics and other rules

6. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-6 Contribution to Project Management Knowledge Base Contribute to knowledge base Share lessons learned Write articles Coach other Project Managers Perform research Understand principles Understand community & media surrounding projects Learn research strategies

7. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-7 Enhance Individual Competence Understand project manager’s strengths, weaknesses and learning style-become aware of instructional processes and tools Know the useful competencies for project managers and possible training Be able to perform self-assessment and competencies development plan Ability to apply lessons learned

8. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-8 Balance Stakeholders Interest Understand stakeholders interests Recommend approaches Get clear requirements early Comprehend conflict resolution techniques Resolve conflicts in a fair manner Interact in a professional manner Exercise negotiation skills Uncover communication preferences Uncovers different work ethics of team members Provide training Follow the practices in other countries

9. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-9 Cultural Differences Cultural differences can mean: –Language –cultural values, –non-verbal actions and cultural practices –Do not only occur between people from different countries, but may also occur between people from the same country Project Manager should: –Embrace diversity –Prevent cultural shock –Expect cultural differences to surface on the project –Use clear communications –Uncovers cultural differences when identifying stakeholders –Ask for clarification whenever a cultural difference arises –Discuss at team meetings

10. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-10 Review Quiz 1.Jiang is a member of your project team and hails from China. He frequently has trouble understanding the other team members when they use slang terms. This is an example of: A. Personality difference B. Psychological difference C. Cultural difference D. Team Conflict

11. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-11 Virtual Teams English: Hello Japanese: Ohayou; konnichi wa German: Hallo(informal), Guten Tag French: Salut, Bonjour Spanish: Hola Brazilian Portugese: Oi Chinese Mandarin: Ni hao Chinese Cantonese: Nei Ho Texan: Howdy Alabama: Howdy New York City: How ya doin? English may be considered the international business language Idioms, slang, humor Hand gestures, body language Time zones – meeting schedules Cultural norms, preferences Procurement process – negotiation techniques Government controls, protocols International business practices, political issues, social practices

12. Challenges of working in a Global Environment Centrifuge forces of Virtual Team Cross cultural leadership intelligence dimensions

13. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-13 Language IDIOMS A little bird told me Face the music Bad hair day Penny for your thoughts Brownie points Curiosity killed the cat Hit the nail on the head Have an axe to grind Be all ears Barking up the wrong tree ACRONYMS CC can mean carbon copy, cruise control, cost center BU can mean Business unit, Bargaining unit LOL – laugh out loud Jeet yet? ( New Jersey “Did you eat yet”) Fuhgeddaboudit –Brooklyn, NY (forget about it!) –Wide variety of implied meanings

14. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-14 Review Quiz 2.From a project management perspective, the statement “The early bird gets the worm” is an example of: A. An acronym B. A best practice C. A cultural difference D. an idiom

15. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-15 Cross Culture PUBLIC BEHAVIOR Early socialization, family structure Leisure pursuits and interests Total lifestyle Aural space Roles and status Holidays and ceremonies Small group behavior OTHER BEHVIOR Humor Non-oral body language Sports Political structure of the society Educational system Traditions Food and eating Social class structure Technological/cultural changes Organization and work ethic COUNTRY AND CULTURE Cognitive styles Negotiation styles Value Geography History Type of Government Language Religion Demographics Time zones BUSINESS PRACTICES Appointments Business Entertaining Laws PROTOCOL Greetings Titles Gestures Dress Gifts

16. PMP, CAPM, PgMP, PMI-SP, PMI-RMP, OPM3 and PMBOK are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 13-16 Summary Do the right thing Follow the right process Act Ethically, Fairly and professionally