1. Pharos University In Alexandria Faculty of Mass communication Communication Skills Dr. Enjy Mahmoud Dr. Enjy Mahmoud Week #:7 Lecture #:7 Fall 2013-2014 By Dr Enjy Mahmoud

2. MOVING THE SHOULDERS Slumped shoulders (while standing or sitting) say your prospect is indifferent. Shoulders hunched is often viewed as an aggressive posture. Likewise, shoulders high and forward, stand for domination. This person is hard to lead!

3. COMING TO THE ARMS Arms tightly folded against the chest signifies hostility. Your message is not getting through. Are your prospect’s arms back and hands clasped on the chest? This may mean he is a humble person, but not necessarily the right person to clinch the sale. Watch out for elbows on the knees or dangling hands. This often means you’re not with a decision maker.

4. DROPPING TO THE FEET Both feet pressed solidly on the floor are a protection stance meaning the client feels threatened. Feet relaxed, tipped upward or off the floor is a sign of control and confidence. Swinging the feet or legs crossed with feet wagging says “impatience”…this person wants to get the discussion resolved, quickly!

5. Brisk, erect walk Confidence Standing with hands on hips Readiness, aggression Sitting with legs crossed, foot kicking's lightly Boredom Sitting, legs apart Open, relaxed Walking with hands in pockets, shoulders hunched Dejection Hand to cheek Evaluation, thinking Touching, slightly rubbing nose Rejection, doubt, lying

6. Head resting in hand, eyes downcast Boredom Sitting with hands clasped behind head, legs crossed Confidence, superiority Open palm Sincerity, openness, innocence Tapping or drumming fingers Impatience Tilted head Interest Stroking chin Trying to make a decision Looking down, face turned away Disbelief Pulling or tugging at ear Indecision

7. SPACE In order to communicate effectively with people, whether in our own culture or in others less familiar, we need to understand accepted boundaries. The use of space between people who are communicating has been studied extensively. Here is a brief description of how we use space in the communication process: Public space ranges from 12 to 25 feet and is the distance maintained between the audience and a speaker, such as the President and reporters at a press conference, or a professor and students in a classroom. Social space ranges from 4 to 12 feet and is used for communication among business associates, as well as to separate strangers using public areas such as beaches and bus stops.

8. Personal space ranges from 2 to 4 feet and is used among friends and family members, and to separate people waiting in lines at teller machines or fast food vendors for example. Intimate space ranges out to one foot and involves a high probability of touching, as in whispering and embracing. We reserve intimate space for parents, our children, spouses, and close friends. Use of public, social, personal, and intimate space is interesting to observe in all cultures

9. Disgust: To offend the good taste, moral sense, and cause extreme dislike or revulsion Content : Satisfied with what one is or has; not wanting more or anything else.

10. Happy Delighted, pleased, or glad, as over a particular thing Threaten : A declaration of an intention or determination to inflict punishment, injury, etc., in retaliation for, or conditionally upon, some action or course

11. Frustrated: To make (plans, efforts, etc.) worthless or of no avail; defeat; nullify

12. Frown: To contract the brow, as in displeasure or deep thought; scowl. Grimace: A facial expression, often ugly or contorted, that indicates disapproval, pain.

13. Suspicious :Tending to cause or excite suspicion; questionable: behavior Fear : A distressing emotion aroused by impending danger, evil, pain, etc., whether the threat is real or imagined; the feeling or condition of being afraid

14. Tips for best body language Don’t cross your arms or legs make you seem defensive or guarded Have eye contact, but don’t stare Taking up space by for example sitting or standing with your legs apart a bit signals self-confidence and that you are comfortable in your own skin Relax your shoulders Try to loosen up by shaking the shoulders a bit and move them back slightly

15. Don’t slouch, sit up straight But in a relaxed way, not in a too tense manner Lean, but not too much show that you are interested in what someone is saying, lean toward the person talking. If you want to show that you’re confident in yourself and relaxed lean back a bit. But don’t lean in too much

16. Smile and laugh lighten up, don’t take yourself too seriously. Relax a bit, smile and laugh when someone says something funny Don’t touch your face It might make you seem nervous and can be distracting for the listeners or the people in the conversation Keep your head up your eyes on the ground, it might make you seem insecure and lost

17. Slow down a bit makes you seem more calm and confident, less stressed Use your hands more confidently to describe something or to add weight to a point you are trying to make. But don’t use them to much or it might become distracting. Don’t stand too close Let people have their personal space, don’t invade it.