1. Focus Group & Survey Action Plan APNIC Member Meeting, 19 September 2014

2. Survey + Focus Group Themes 2 Value / Fees Communications Training Transparency Community Engagement Services

3. Member Value / Fees 3 Review fees Payment cycles can be difficult to meet You said…Action EC conducting a fee review Analysis of billing cycle impacts & payment options

4. Transparency 4 More visibility on strategy & planning More visibility on costs & resources New feedback mechanisms welcome Greater understanding of EC You said…Action Improved, detailed activity- based plan Publish strategy document Improved, detailed activity- based plan Publish strategy document

5. 5 Example Activity Plan Project Name / Background Project details & deliverables Benefits to Community Resourcing ActivityFTEsBudgetCapital Exp Example4.0$100,000$10,000

6. Transparency 6 More visibility on strategy & planning More visibility on costs & resources New feedback mechanisms welcome Greater understanding of EC You said…Action Improved, detailed activity- based plan Publish strategy document Improved, detailed activity- based plan Publish strategy document Financial reporting based on new plan Meet the EC events EC direct submission system Instant feedback project Meet the EC events EC direct submission system Instant feedback project EC to consider survey report for any further actions

7. Member Services 7 What’s the future services plan? Need better information on Transfers Improve Whois usability Keep improving MyAPNIC You said…Action Services development roadmap to be published Review of available Transfer information Improved Whois template Roadmap includes RDAP for better data access Improved Whois template Roadmap includes RDAP for better data access MyAPNIC development in Services roadmap

8. Training 8 Training in languages other than English Greater availability of Training Examine Training fees You said…Action Assess language requirements and delivery options Assess member needs Review online options + training locations in 2015 plan Assess member needs Review online options + training locations in 2015 plan Review of training funding model and resources in 2015

9. Communications Clear, simple communication English OK, but consider translations Increase IPv6 promotion & engagement You said…Action New Blog Website development plan Clear comms policy New Blog Website development plan Clear comms policy Review translation options Dedicated IPv6 initiatives in 2015 plan Assess resourcing / potential partnerships Dedicated IPv6 initiatives in 2015 plan Assess resourcing / potential partnerships

10. Community Engagement 10 Clarity on roles, activity and resources Focus on IPv6 education and security/stability Supporting NOGs at required level Transparent LEA engagement You said…Action Event reporting Resourcing in activity plan Event reporting Resourcing in activity plan Updated IPv6 materials Labs research focusing on IPv6 & DNSSEC Assess IPv6 training availability Updated IPv6 materials Labs research focusing on IPv6 & DNSSEC Assess IPv6 training availability Define clearer ownership of NOG relationships Delivery of more relevant technical material to NOGs Define clearer ownership of NOG relationships Delivery of more relevant technical material to NOGs Reporting of all LEA engagements and requests

11. Next Steps These proposed initiatives are just the beginning –Your survey feedback will guide the development of the proposed 2015 & 2016 Secretariat Activity Plans which go to the APNIC EC for approval The initial actions identified in this presentation, plus others developed in the 2015 plan will be added to a web page to allow the community to track progress against deliverables The Activity Plan and actions tracker will be published in January 2015 11

12. Q&A 12

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