1. www.inquiry2improvement.com Reimagining our Model to Really Focus on Student Completion: Exploring Texas Completes’ Framework & Key Design Principles 1 Dr. Rob Johnstone Texas Pathways to Progress Institute Dallas, TX September 22, 2014

2. www.inquiry2improvement.com National Center for Inquiry & Improvement Acknowledgements The content in this presentation was primarily developed by Dr. Davis Jenkins of the Community College Research Center & Dr. Rob Johnstone of the National Center for Inquiry & Improvement Other partners whose thought capital contributed to its development include:  The Bill & Melinda Gates Foundation  Completion by Design Assistance Team (CDAT)  Jobs for the Future (JFF)  Public Agenda  The RP Group  WestEd 2

3. www.inquiry2improvement.com National Center for Inquiry & Improvement Agenda Demonstrate the problem: a student’s journey Visualize the Student Experience Discuss the context of completion Explore the Texas Completes Framework Engage with the Texas Completes Design principles

4. www.inquiry2improvement.com Walking Through a Student’s Exploratory Process: A Website Journey

5. www.inquiry2improvement.com National Center for Inquiry & Improvement Demonstration: A Student Interested in Psychology Institution was selected at random If you think it’s different at your college / within your system, click on a couple of pages of your college’s website Yes this is the website and we have advising – but it’s still the primary source for most students – and the face of the college http://www.sc.edu/ - see appendix for screenshots http://www.sc.edu/

6. www.inquiry2improvement.com National Center for Inquiry & Improvement Post-Mortem… Can’t stress this enough – this is but one example of hundreds at 2/4-year colleges… Also important to keep in mind that for CC students – this is a huge simplification over what they need to navigate, as the 4-year student has a single goal – graduating with a BA / BS… CC students have with the options of short term certificates, long term certificates, “terminal” AA degrees, transfer + AA degree, and transfer without AA degree all as options

7. Student Experience of Transfer

8. www.inquiry2improvement.com The Student Experience

9. www.inquiry2improvement.com National Center for Inquiry & Improvement

10. www.inquiry2improvement.com Redesign for Completion: Overview & The Big Ideas

11. www.inquiry2improvement.com National Center for Inquiry & Improvement A Brief Discussion on the Completion Agenda National movement – White House, Aspen Prize, American Association of Community College’s Voluntary Framework for Accountability, Complete College America, Department of Education, IPEDS Access to Success, Foundations (Gates, Lumina, Kresge) Often takes a less “complete” view of completion Need for nuanced view

12. www.inquiry2improvement.com National Center for Inquiry & Improvement The Challenge of Completion For Colleges: Financial Under-resourced Incentives aligned with access, not completion Innovations tend to be isolated Change is hard, even when the will is there For Students: Easy to enroll, easy to drop out Many enter without a clear plan, and are placed into developmental education Lack of confidence, financial resources and social capital

13. www.inquiry2improvement.com National Center for Inquiry & Improvement Redesign Systems & Practices for Student Success Analyze and understand the common barriers and momentum points that students experience Implement and integrate proven and promising practices to provide students with the quickest, straightest path to completion Use data & information to customize support, monitor progress, and provide feedback to students. Create the conditions for change by empowering interdisciplinary, cross-campus delegations of faculty, staff and administrators Build infrastructure for continuous improvement

14. Status Quo Pathways Little upfront career and college planning Paths unclear, poorly aligned with end goals Too many choices; requirements confusing Developmental dead-end Students’ progress not monitored Limited on-going feedback and support Poor alignment with hs and other feeders

15. Guided Pathways Clear maps to end goals Default plans tied to predictable schedules “Exploratory” majors for undecided Integrated academic support for program gatekeeper courses Progress tracking, feedback and support Bridges to college programs from high school, ABE and other feeders

16. www.inquiry2improvement.com National Center for Inquiry & Improvement Four Big Ideas for Redesign 1.Structured Pathways / Programs of Study 2.Better On-ramps into POS Accelerated / co-curricular Dev Ed, First Year Experience 3.Intentional Student Support Structures Intake system, onboarding, advising 4.Monitoring Progress / Customized Feedback

17. www.inquiry2improvement.com Exploring the Texas Completes Framework

18. www.inquiry2improvement.com National Center for Inquiry & Improvement Texas Completes Framework

19. www.inquiry2improvement.com National Center for Inquiry & Improvement Discussion  What are some key loss points you have observed for your students at each stage?  What are some key momentum points that you have identified that accelerate progress and lead to higher outcomes?

20. COMMUNITY COLLEGE RESEARCH CENTER Connection/Entry: Findings Many students undecided Defaulted into “gen ed” (and thus “dev ed”) Dev ed students diverted, not building skills Many students drop out after 1-2 terms CTE program students older, clearer goals “Concentrators” more likely to complete Math & English 101 not only “gatekeepers”

21. COMMUNITY COLLEGE RESEARCH CENTER Progress: Findings Students very confused by transfer process Many don’t follow “catalogue” curriculum Low rate of gen ed core completion Enrollment continuity may be as important as intensity

22. COMMUNITY COLLEGE RESEARCH CENTER Completion: Findings Most transfer without associate degree Many graduates earn “excess” credits Many students “linger” Relatively few “stacking” credentials

23. Student Experience of Transfer