1. Access to employment : beyond ‘reasonable adjustments’ Paul Smyth, Head of IT Accessibility

2. Unrestricted 2 | Access to employment- beyond reasonable adjustments | 24 February 2015 Accessibility at Barclays Products and Services Best Practice Sharing Partnerships and Innovation ColleaguesCultural Shift

3. Unrestricted 3 | Access to employment- beyond reasonable adjustments | 24 February 2015 Accessible customer services and technology In branches Online & Mobile In contact centres Through innovation

4. Unrestricted 4 | Access to employment- beyond reasonable adjustments | 24 February 2015 Living in our colleagues’ and customers’ worlds

5. Unrestricted 5 | Access to employment- beyond reasonable adjustments | 24 February 2015 Striving for and supporting a diverse workforce Recruitment Retention Reach Network and Diversity Strategy Awareness and Engagement- This is me Reasonable Adjustments

6. Unrestricted 6 | Access to employment- beyond reasonable adjustments | 24 February 2015 ‘This is me’ campaign

7. Unrestricted 7 | Access to employment- beyond reasonable adjustments | 24 February 2015 Making adjustments clearer and easier…. Central funding & team Boosting awareness Soft adjustments, user feedback and improved MI Rationalised catalogue & self service

8. Unrestricted 8 | Access to employment- beyond reasonable adjustments | 24 February 2015 …and moving to a more holistic approach Employer Formal Hard Adjustments Formal Soft Adjustments Informal Soft Adjustments Informal Support Hardware Software Support worker Flexible working Adjusting role and/or targets Don’t take for granted… You can help by… Staff Networks Mentoring Training Colleague Disability influences skills / attributes  ‘How I work’

9. Unrestricted 9 | Access to employment- beyond reasonable adjustments | 24 February 2015 Diversity and beyond… Benefits of diversity Future challenges for the banking industry Future for the accessibility profession

10. Paul Smyth Head of IT Accessibility Paul.smyth@barclays.com