1. © Darryl L. Sink & Associates, Inc.Slide 1 Module 8: Delegating

2. © Darryl L. Sink & Associates, Inc.Slide 2 Learning Objectives After completing this module, you will be able to write a plan that identifies work to be delegated that is not now effectively delegated. This plan should include: What to delegate Who will be involved What check points and controls will be established

3. © Darryl L. Sink & Associates, Inc.Slide 3 Delegation Definitions Delegate – entrust responsibility to another person(s). Authority – the power to influence or command. Accountability – authorization to perform duties and/or make decisions in accordance with a standard.

4. © Darryl L. Sink & Associates, Inc.Slide 4 Delegation Barriers Psychological: Work will not be performed properly. Employees will outshine manager. Manager will have no work to do. Employees push back and manager “accommodates.” Organizational: Delegation starts at the top. Requires clearly defined limits of authority and responsibility.

5. © Darryl L. Sink & Associates, Inc.Slide 5 1.Clearly define work goals & requirements. 2.Evaluate the abilities of your employees. 3.Confirm complete understanding of the work to be delegated and acceptance of the assignment by those to whom you delegate. 4.Put controls in place to ensure acceptable performance. 5.Require completed work. Delegating Technique

6. © Darryl L. Sink & Associates, Inc.Slide 6 What to Delegate and What Not to Delegate Do DelegateDon’t Delegate

7. © Darryl L. Sink & Associates, Inc.Slide 7 Work You Can Delegate List three items you could delegate in your work unit. Make sure at least one delegation is more than simply routine work. 1. 2. 3. Complete a Delegation Planning Worksheet for the most significant item.

8. © Darryl L. Sink & Associates, Inc.Slide 8 Summary Worksheet Activity Note 1-2 items to remember on the worksheet in the Participant Workbook.

9. © Darryl L. Sink & Associates, Inc.Slide 9 Delegation Summary Points Typically requires overcoming barriers. Requires well-planned and deliberate process. Is essential to achieving XYZ goals/priorities. It helps identify non-essential work.