1. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. Delegation Skills Building Capacity and Getting More Done Presented by:

2. The Leadership Challenge

3. Effective Team Leadership Leadership Behaviors * As defined in Leadership and Decision Making, Victor H. Vroom & Philip W. Yetton, University of Pittsburgh Press, 1973.

4. v. del·e·gat·ed, del·e·gat·ing, del·e·gates To commit or entrust to another: delegate a task to a subordinate Different than simply assigning tasks NOT micromanagement Delegation Overview

5. A.Do what I tell you (assigning) B.Research it and develop alternatives, then we’ll decide together C.You decide, but check with me before acting D.Do it on your own, and report back when you’re finished. Progressive Delegation Options

6. Level of Employee’s Commitment Level of Supervisor’s Control Very Low Very High 1 4 2 3 Delegation Continuum 4132 Very High Very Low

8. Delegation Variables

9. Task/Project 1. 2. 3. 4. 5. 6. 7. 8. The Right Person 1. 2. 3. 4. 5. 6. 7. 8. Delegation Planning

10. (PROJECT/PERSON) DIRECTIONS: Clarify expectations cooperatively. Mutually commit to desired results. DESIRED RESULTS The What GUIDELINES The How AVAILABLE RESOURCES What We Have To Help CONSEQUENCES What Accompanies Success Or Failure? ACCOUNTABILITY How Will We Both Track Progress? Adapted from Principle Centered Leadership by Stephen R. Covey. Delegation Conversation

11. Delegate the whole task to one person Select the right person Delegate responsibility and authority -- assign task, not method Have employee summarize impressions and results you prefer Get ongoing feedback about progress on the project Maintain open lines of communication Don't take the project back Evaluate and reward performance Delegation Success Keys

12. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 12 For more information, or to schedule a workshop, contact: Toll Free: (800) 211-0871 www.FirstStepsTraining.com 12 Delegation Skills Building Capacity and Getting More Done