1. Avaya 9600 Series IP Deskphones

2. Key Topics AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 2 © Avaya Inc. 2010. All rights reserved. Business Needs and User Profiles The Avaya 9600 IP Desktop Series Portfolio What’s the Business Value?

3. We work today in distributed, virtual, mobile teams Connecting and Collaborating In the office, on the road, around the world, down the hall

4. Poor Communications Impacts Your Business Frequency with which customer calls are dropped Calls for which contact or callback numbers can’t be found How often could follow-me capabilities eliminate phone tag Amount of 3rd-party service costs that could be saved if conferencing was easier on the phone Increase in revenue through improved phone communications Avaya User Research

5. Driving Productivity & Collaboration  Faster, Simpler Access to Communications Features  Avaya Flare TM Experience on select models  Setting a standard in energy efficiency  Integration with Avaya Aura Communications Services  Multiple options for every profile of user 9600 IP Deskphones

6. Driving Productivity, and Collaboration AUDIO: Superior acoustics in the phone and handset SCREENS: High resolution monochrome & color, touch-screens and, Avaya Flare TM Experience on select models USER INTERFACE: Context-based menus, softkeys, feature keys, navigation wheel, LEDs, voice commands ADAPTERS: Bluetooth Gigabit Ethernet (phone & PC Headsets Button Modules

7. Avaya Flare™ Experience for the 9600 Series IP Deskphones  Outlook Integration: Make a call or send an IM—scroll through your phonebook and press the icon.  Consolidated Phonebook/Call-IM History: up to six phone numbers for up to 250 contacts.  Avaya Aura™ Conferencing via the Avaya Flare touchscreen interface.  Instant Messaging: touchscreen keyboard as well as pre-written IMs (e.g., “I’m on a call, I will call you back.”).  Browser: access websites and enterprise applications. 7 Available on the 9621G & 9641G IP Deskphone

8. Avaya 9600 Phones Set a Standard in Energy Efficiency  IP phones are among the biggest energy users in an IP network,: up to 80% of the energy consumption.  Testing by Avaya and Tolly Consultants show Avaya 9600 Phones use 40 – 60% less energy than phones from other manufacturers.  Avaya has designed energy saving capabilities into all of our 9600 phones and voluntarily adopted Energy Star Guidelines. VoIP Network Energy Consumption IP Phones 80%

9. SIP and Integration with Avaya Aura TM Open Standards (SIP) & Integration w/ Avaya Aura means:  Mobility within the enterprise: users can “log in” and get all features and phonebook information at any phone.  Presence information about any other user on the enterprise’s Avaya Aura system  Hundreds of telephony features delivered by Communication Manager  Hosted ad hoc conferences (up to at 6 people) plus extended meet me conferencing) and Instant Messaging  Manage and monitor all Avaya IP Deskphones using the same tools. © 2010 Avaya Inc. All rights reserved.9

10. 10 Walk Up: For public areas—welcome menu, easy access to company directory Everyday: Casual Users where voice is one of many communications options Essential: Telephone intense customer-facing workers Navigator: Receptionists and admin support User Profiles: A Phone for Every Situation Agent: Contact

11. 9608 9641G 9621G 11 Walk Up Everyday Essential Avaya 9600 Series IP Portfolio-1 9620L 9608 9611G 9670G 9630/40G 9650/C 9620L/9620C 9601

12. 12 Navigator Avaya 9600 Series IP Portfolio-2 SBM24 9650/C 9608 Button Module 12 Agent 9650/C 9608 9620L 9641G

13. Avaya 9601 IP Deskphone  Cost-effective SIP phone 4-line monochrome display 2 Lines with dual red / green LEDs Fixed-feature buttons Built-in microphone and full duplex speakerphone Compatibility with the same wired and wireless headsets as other 9600 Series IP Deskphones, including Bluetooth & DECT™ Built in 10/100 Ethernet switch with a port for a user’s laptop or PC. A red LED on top right provide s an instant alert for calls, messages, etc. Everyday Profile Walk Up New

14. Avaya 9608 IP Deskphone  Cost sensitive functional phone targeted at small to large enterprises  Customers migrating from digital to IP  Access to 8 lines  LED buttons on each side of display  Monochrome graphical 8 line display with a white backlight  Ethernet interface for LAN connectivity 10/100 Mbps  Second Ethernet interface 10/100 Mbps  Headset Interface and Speakerphone  Supports the new 2 x 12 button module and the original 24 button module  PoE Class 1  G.722 Standards-based wideband Codec New Everyday Profile

15. Avaya 9611G IP Deskphone  Access to 8 lines  LED buttons on either side of display  Ethernet interface for LAN connectivity 10/100/1000 Mbps  2 nd Ethernet interface 10/100/1000 Mbps  Headset Interface  Speakerphone  3.5” color display with a white backlight  Integrated Gigabit  USB Interface  Supports the new 2 x 12 button module and the original 24 button module  PoE Class 1  G.722 Standards-based wideband Codec New Everyday Profile

16. Avaya 9621G IP Deskphone  Color Touch screen; 4.3” diagonal display with white backlight  Supports version of Avaya Flare Experience  Wideband audio codec to delivering exceptional audio performance (headset, handset, speakerphone)  LAN connectivity 10/100/1000 Mbps  2 nd Ethernet interface 10/100/1000 Mbps  PoE Class 2  Does not support button module New Essential Profile

17. Avaya 9641G IP Deskphone  Color Touch screen display  Supports version of Avaya Flare Experience  Wideband audio codec: exceptional audio (headset, handset, speakerphone)  LAN connectivity 10/100/1000 Mbps  2 nd Ethernet interface 10/100/1000 Mbps  USB interface  Integrated Bluetooth *  PoE Class 2  2 x 12 button module & original 24 button module New Essential Navigator

18.  2 x 12 Button Module  Two pages with 12 buttons giving a total of 24 available buttons  New quick-labeling feature button located under the display  Dual color LEDs /buttons  12 row graphical display  Three 12 button modules can be simultaneously connected to any one of the new 9600 Series IP Deskphones (except the 9621G) New Navigator Profile Button Module

19. Avaya 9620L/9620C IP Deskphone  3.45” diagonal display w/ backlight (C= Color)  12 Call Appearances or Administrable Feature buttons  Full-duplex speaker phone, wideband handset and wideband headset port  Flip and Wedge stands  Contacts: (250 entry) with hard button  Call log (100 entry) with hard button/LED for missed call indication  Ethernet (10/100) line interface with secondary Ethernet interface  POE 802.3af compliant class 2 device  9620C only 1 USB interface, 1 Module interface, 2 Adapter interfaces Everyday Profile

20. Avaya 9630G IP Deskphone w Button Module  3.8” diagonal display with backlight  Supports 24 Call Appearances or Administrable Feature buttons  Gigabit Ethernet device  Full-duplex wideband speaker phone, handset and headset port  Flip and Wedge stands  Forward button and Application  Contacts: (250 entry) with hard button  Call log (100 entry) with hard button/LED for missed call indication  Ethernet (10/100) line interface with secondary Ethernet interface POE 802.3af compliant class 2 device Essential Profile

21. Avaya 9640/G IP Deskphone  3.8” diagonal display with backlight  Supports 24 Call Appearances  Full-duplex wideband speaker phone, handset and headset port  Supports Flip and Wedge stands  Forward button and Application  Contacts: (250 entry) with hard button  Call log (100 entry) with hard button/LED for missed call indication  Ethernet (10/100) line interface with secondary Ethernet interface  POE 802.3af compliant class 2 device  G.722 Standards-based wideband Codec Essential Profile

22. Avaya 9650/C IP Deskphone  3.8” diagonal display with backlight  Supports 24 Call Appearances or Administrable Feature buttons  Full-duplex wideband speaker phone, handset and headset port  8 feature access buttons (Aux shift) – to access 2 nd set of 8 feature keys)  Contacts: (250 entry) with hard button  Call log (100 entry) with hard button/LED for missed call indication  Ethernet (10/100) line interface with secondary Ethernet interface  POE 802.af compliant class 2 device  G.722 Standards-based wideband Codec Navigator Profile

23. Avaya 9670G  Backlit Display—6.4in / 16.3cm 4:3 screen – Sharper image than expanding quarter-VGA (QVGA) to larger size – 640x480 pixels  Full-duplex wideband speaker phone, handset and headset port  Communication Protocol: H.323  USB Ports  Gigabit Ethernet  Bluetooth  Headset Interface  QoS Support: 802.1 p/Q DiffServ  POE 802.af compliant class 2 device  G.722 Standards-based wideband Codec Essential Profile

24. Why Avaya 9600 IP Deskphones  A better communications experience - increased productivity  User centric design optimized to user profiles  Intuitive, simple-to-use, context-sensitive user interface  Business value and investment protection via open standards  Open standards, modular architecture, phone applications  Acoustically engineered; G722 wideband on all phones  Leadership in energy efficiency