1. Phone Systems that Mean Business
© 2010
Allworx Corp
A subsidiary
of PAETEC Holding
All Rights Reserved

2. What Do Customers Want? Diverse Voice Services Routing Robust
Management
Robust
Customized
Features
What Do
Customers
Want?
Global
Multi-site
Integration
Voic
Mobility
Connectivity
Business
Process
Productivity
Presence
Management

3. What Does Allworx Deliver?

4. SIP
Copper
T1/PRI
Unlimited
Routing
Options
Robust
Key/PBX
Features
99 sites
Global Dir.
Numbering/
Messaging
8 or 16 port
Voic
8 or 16 Port AA
TAPI
POP3
IMAP4
Find me-
Follow me
iAllworx
Individual
Presence
Unique
Greetings

5. Some of Our 10,000+ Customers

6. From Visionary Beginnings…To Today
Founded in 1998
2 Divisions - Consulting and Product (Allworx)
Management Team - Kodak and Xerox Sr. design engineers
Film Kiosks Demonstrated Engineering skills
Cutting-Edge Design & Development a core competence
Introduced Allworx in 2003
Acquired by PAETEC in November 2007
Over 9,000 servers and 100,000 active users
#1 market share in IP PBX in SMB (less than100 users)

7. Top Reasons To Be an Allworx Customer
The Future is now
Pure SIP IP Phone System
IP based stations
Add SIP 2.0 trunks when ready
Migrate Analog POTS, T1/PRI
Built for your size business
Cost Effective
Growth and flexibility
Features exceed your needs
Everything is built-in
no blades/gateways
Few options 7

8. Key Differentiators Trouble-free changeover Easy to maintain
Low total cost of ownership
Solves existing problems - and then some 8

9. Server Specifications
24x 6x
Port Expander
Number of Users
Up to 150
Up to 60
Auto Attendants 9
Central Office Lines SIP
3 FXO, expandable to 21*
1 PFT
Unlimited SIP lines
6 FXO, expandable to 24*
Unlimited SIP Lines
6 FXO ports
3 Port Expanders per Server
Analog Phones
5 FXS Ports expandable to 11*
2 FXS ports expandable to 8*
2 FXS Ports
6 Additional w/ 3 Px
Voic
16 ports
1.5 hours per user
8 Ports
2 hours per user
Server Based
Conference
Four 8 seat bridges **
One 8 seat bridge **
None
Hard Drive
40 GB mirror drive
512 MB Compact Flash
256 MB Compact flash
T1/PRI
Built-in
N/A
* with optional Port Expander
** optional license 9 9

10. Door Relay/Serial Interface Door Relay/Serial Interface
24x Connections
USB Interface
Door Relay/Serial Interface
LAN
WAN
DMZ Port
Voice T1/ PRI
Data T1
Analog Fail Over Port
5 FXS
Audio Port
Paging/MoH
3 FXO
Door Relay/Serial Interface
USB Interface
LAN
WAN
6 FXO
2 FXS
Analog Fail Over
Audio Port
Paging/MoH
6x Connections

11. A premium top-of-the-line phone with Powerful Features
The Allworx 9224
A premium top-of-the-line phone with Powerful Features
24 programmable, 3-color Feature Keys
Backlight Display for Readability
7 Interactive Soft Keys
11 Fixed Feature Keys
Full-Duplex Speakerphone
Built-in Headset Jack
Built-in Layer 2 Switch
Power over Ethernet (PoE) 11 11

12. The Allworx 9224 with 3 Tx
Additional Sidecars support Attendant Console
Every Tx powered by 9224 12 12

13. The Allworx 9212
A premium top-of-the-line phone with Powerful Features
12 programmable, 3-color Feature Keys
7 Interactive Soft Keys
11 Fixed Feature Keys
Full-Duplex Speakerphone
Built-in Headset Jack
Built-in Layer 2 Switch
Power over Ethernet (PoE) 13

14. The Allworx 9204
A sleek stylish design phone ideal for any office setting.
4 programmable function keys
192x64 graphical backlit display with adjustable brightness
Power over Ethernet (PoE)
High-fidelity voice handset
Wideband audio support
Wall mountable
Only supported with System software 7.1 or higher

15. Conversion From TDM to IP is Simple

16. Master of the Universe Features

17. SIP with PAETEC SIP available on PAETEC Dynamic IP
SIP VoIP
(long distance)
(local/911)
SIP available on PAETEC Dynamic IP
The intelligence built in to choose the most cost effective phone line - based on the number dialed
Apply different dialing rules to different telephone services (ITSP vs. local telephone company)
Take advantage of the most cost effective way to route a phone call
Implement today or tomorrow - as customers needs change

18. SIP Ready In markets where PAETEC SIP is not yet available (local/911)18

19. Remote Phones - anywhere in the world
Incoming & Outgoing calls
- VoIP or PSTN
Main Office
Internet
Remote User
Firewall
DSS
BLF
Line Appearance
Call Appearance
SIP Appearance
Call Queuing
NAT Access
Multiple Remote Users behind same firewall
No VPN Required
No static IP address required for remote phones
Remote User
Local Users

20. Users/Handsets/Extensions
1. Users are individuals (requiring voic )
2. Extensions are “all others” kitchen, break room
or call routes
3. Handsets are endpoints
4. Handsets assigned to User (unlimited)
Allworx Handsets
Generic SIP Handsets
SIP soft-phones
6x Capacities:
60 users
120 extensions
24x Capacities
150 users
300 extensions

21. Call Routes
Call routes are a pre-determined route for any call dialed or transferred to a user or extension

22. Call Routes, cont’d Call routes can be specific based on Caller ID
Follow-up with multiple call route attempts
Finally…

23. Presence
Every user has 7 unique presence settings - and can change them at will

24. Unified Messaging - Standard Voicemail/Email in One Box
Review, retrieve and respond to all your messages from Inbox
Voic SMS text message alerts & escalation 24

25. My Allworx Manager

26. My Allworx Manager 26

27. E911 Alert Emergency Alert PFK
Any number of handsets may have Emergency Alert PFK
When a 911 call is made, server generates audible and visual display alert on phone
message and SMS text can be generated
Perfect for
Educational markets
Any “high risk” customers

28. Advanced Features
Allworx Advanced Features save you time and effort with group calendaring, Call Assistant Software, Call Queuing and much more. We’ve streamlined tasks like information sharing and group planning, essentially adding hours to your work week.
Group Calendaring: Scheduling meetings has never been easier – with a few clicks, view everyone’s schedule. Then create and track meeting requests via .
Call Assistant: Live answering position that works in conjunction with any Allworx phone. All key calling functions available via software – answer, release, hold, transfer, park, etc.
Call Queuing: View continuously updated queue status on your PC (number in queue, longest wait time, average wait time, etc.). Call details report is available and can be exported to MS Excel for further analysis. All phones ring when a caller is in queue, first one to answer gets the call. Phones can answer multiple queues.
VPN: Use the VPN software to access Allworx remotely and get full functionality ( , calendaring, shared files, etc.) VPN is PPTP- based. There is a one time license fee for up to 16 simultaneous users..
VoIP via WAN: Is a software key that enables multi-site connectivity and remote phone capability via VoIP phones using SIP protocol. With VoIP via WAN multi-site calling does not require ITSP service. It is needed to connect the Allworx system to an ITSP.

29. Advanced Multi-site Support for up to 1000 users Global Directory
Primary/Branch
Global Directory
Global Voic
Global Call Routes
Global Busy Lamp Fields
Enhanced Auto Attendants

30. Advanced Multi-Site …across town or across the Country
Up to 99 locations – public, or private network
Global Directory, Global voic
Global Numbering
Visibility of handsets at branch locations
Transfer Site to Branch
Access remote site trunks
Shared Automated Attendants
Primary Site has visibility of users of all branches
Multiple Primary Sites can serve for Disaster Recovery
Distributed is better for SMB
Dallas TX
New York, NY
Rochester, NY

31. Multi-site with MPLS

32. Call Assistant
Allworx Call Assistant is a PC-based answering position which brings the power of enterprise attendant consoles direct to small businesses.
It allows operators or receptionists to monitor the stat of every line in the system and to effectively dispatch calls by answering, transferring, parking or sending to voic .
Key benefits:
Centralized call management
Easy-to-Use graphical interface
Drag & drop capability for transferring calls
Easy access to standard call functions
Seamless integration with any Allworx phone
Quick and easy installation
Support for both VoIP and traditional CO phone lines
My Calls: Every incoming or outgoing call associated with the operator’s extension appears here. It shows the status of the call, caller ID, Phone number and elapsed time.
Outside Lines: All incoming lines which have been designated for this operator appear here.
Switchboard: The Switchboard is a multifunctional interactive area designed to display Directory and other system information. Clicking on the tabs will lead to screens dedicated to Auto Attendants, Call Queues, Parked calls, Call monitors, active call and favorites.
Directory: The directory displays all users currently configured in the Allworx system with extension number and color indicating current status.
Task Bar: All key calling functions are conveniently placed at the top of the screen and can be accessed through either mouse or keyboard commands.
Attendant Call Processing/Power Dialing/Call Logging/Call Recording in conjunction with Allworx 9224/9212/9202 32

33. Call Recording – Easy as 1-2-3
Appears in folder where you want - Records directly to folder - not using voic port
when recording shows status, pause and resume

34. TAPI – included with Call Assistant34

35. ACD - Intelligently manage Calls

36. Automatic Call Distribution
Call Queuing &
Automatic Call Distribution
Perfect for Small Call Groups
16 Callers in Queue
10 Call Queues 36

37. Distribution Algorithms
Priority – Strict ordered list of Agents
First agent available on list gets next call.
Round Robin – “Sales Person” Mode
Evenly distribute same number of calls to each agent.
Longest Idle – “Support Team” Mode
Evenly distribute by time to each logged in agent.
Ring All – Legacy Call Queuing Mode

38. Call Queuing - Simple Management
Call Queue Statistics provide real-time detailed information 38

39. ACD Reports
Statistics provide real-time detailed information 39

40. Customize Queues as needs change40

41. ACD Reports
Queue Statistics 41

42. ACD Reports 42

43. Queue Alarms/Supervisor
Unlimited Supervisors
Administer via Web
View and Reset Queue stats
View and Reset Agent stats
View logged in Agents
Force logouts
Monitor for Queue Alarms
Queue Alarm PFK’s
Yellow, then Red queue thresholds
Wait Times
Too many callers
All Agents Logged Out (with Calls in Queue)
Service observe w/ Barge-in

44. Conference Center
Secure conferencing option – ID and Password protection
Easy-to-use graphic user interface
Full administrative view of users and conferences
Centralized scheduling and moderation of calls
6x includes one 8-party conference bridge
24x includes four 8-party conference bridges

45. Dual Language Support 3 language Choices English French
Castilian Spanish
Default Language 1, option to convert to selected language (2) 45

46. Mobile Link

47. iAllworx

48. Message and Presence Management

49. Retrieving, Listening, Sending Messages

50. Checking and Creating Conference Calls

51. Administration Programming
Browser Based GUI – access on LAN or Wan

52. The Allworx Proposal
Intelligent Design
Solves Today’s Communications Issues
Platform For Rapid Enhancement
Unparalleled Flexibility
Built To Last
Real World Value

53. Questions?