1. Cisco 8851 and 8861 Telephone Training Presenter Troy Andersen
Please silence your cell phones

2. Overview

3. Overview Phones Hard Phone Keys Soft Phone Keys Detailed Key Review
Agenda
Overview
Phones
Hard Phone Keys
Soft Phone Keys
Detailed Key Review

4. Agenda
Getting Started
Basic Features
Advanced Features
Voice Mail

5. The phone

6. THE BASICS
Line/feature
Keys
Session
Keys
Message Waiting
Indicator
Softkeys
Back Button
Handset
Release Button
Messages
Applications
Hold
Conference
Contacts
Not a touch screen, you will use the navigation button to navigate.
Mute button turns red when you press it to confirm its on.
Softkeys adapt to the menu options on the screen.
An example of what your line keys may have would be line, voice mail, and shared line.
Transfer
Speakerphone
(hands-free)
Headset
Volume
Control
NavigationButton
Keypad
Mute

7. Additional Information
Internal Dialing
4-digit internal extensions.
Local Dialing
Inside your area code Dial 9+7-digit local number
Outside your area code, dial 9+10-digit local number
Long Distance Dialing
Dial digit number
Emergency Services
Dial 911
Help Desk Information
*reminder if you accidentally call 911, do not hangup.
*refer to your internal IT for assistance
976 Help?
On site analyst will be walking around.

8. Placing a call using the handset
Lift handset and dial.
-or-
Dial and lift handset.
Ex. Speak to Dial in the voice directory

9. Placing a Call Using the speakerphone
Press Speakerphone button. Dial the number.
-or-
Dial the number, then press the Speakerphone button.
* Speaker phone is very sensitive, use mute button to privatize calls.

10. Placing a call using the headset
Press Headset button, then dial the number.
-or-
Dial the number, then press the Headset button.

11. Answering a call
Lift Handset
-or-
Press Headset
Speakerphone button

12. Placing a call on Hold
Press Hold button.

13. resuming a call on hold
Press the Resume softkey.

14. Dealing with a second call
When the second call comes in, you will hear a tone in the receiver and the line key will be flashing amber.

15. Dealing with a second call
The second call will appear under the first call on the Session key. To answer the second call, press the flashing Session Key. The first caller will go on hold.
Ex. Show example of dealing with a second call

16. Dealing with a second call
Do nothing – second call will go to voic .
* You have can have 2 incoming calls and 2 outgoing calls on one line.

17. Dealing with more than one call on hold
Press the Session key where the caller on hold resides. The active call will go on hold and the held call will become your active call.
Ex. Show example of dealing with more then on call. Emphasis the ability to switch between calls in the session key with the touch of one button.

18. To transfer a call Press Transfer button. Dial the number.
Press Transfer button or the Transfer softkey again to complete the transfer.
Ex. Show an example of how to transfer a call.

19. Press the Cancel softkey.
To cancel a transfer
Press the Cancel softkey.
Then press the End call softkey.
Press the Resume softkey to retrieve original caller from hold.
*Emphasis how to send a call to voic .
* + 4 digit ext.
Note: To transfer a caller directly into someone’s voic , add a * before their 4-digit extension number

20. While on an active call, press Conference button.
Conference calls
While on an active call, press Conference button.
Call the next party.
Ex. Show example of making a conference call.

21. Conference call
3. When the next party is on the line, press the Conference button or softkey to bring all parties together.

22. 4. You will hear a tone and your display will read: To Conference.
Conference calls
4. You will hear a tone and your display will read: To Conference.
*Keep conference call going for next example \

23. To see List of conference participants
While on a conference call, press the Show details softkey for a list of Participants.
Ex. Show example of listed participants.
* 8 parties are allowed to be on a conference call.

24. To Remove a conference participant
You will be able to remove participants by using the Remove softkey.
Ex. Show example of removing a conference call participant.
* Remind users that they will have to end outside line participants.

25. Join two existing calls
During an active call, press the (Conference) button.
Press the Session key where the other caller is on hold.
You will hear a tone and your display will show you are now conferenced.
Ex. Show example of conferencing in two existing calls.

26. Dial the number that will receive your calls.
Call forwarding
Press Forward all.
Dial the number that will receive your calls.
Your display will indicate where your phone is being forwarded.
Ex. Show example of forwarding a call to voic .
Note: Forwarding to a cell phone is limited to a Supervisor or above.
Note: Forward your calls to voic by pressing Forward ALL and then the (Messages) button.

27. Cancel call forwarding
To turn forwarding off: press the Forward Off softkey.
Ex. Show Example of turning the call forward off.
Note: Phone display returns to its normal idle state.

28. Press the Applications key. Select Recents from menu.
To view call History
Press the Applications key.
Select Recents from menu.
Use the Navigation key to find the desired log, and press Call.
Press softkey to return to previous screen.
* Show Example of viewing call history.

29. Voice Mail

30. Voicemail indicators on your phone:
1.The red light on the handset.
2. The envelope displayed near your extension’s primary line key.
* Must enroll in voice mail to check voice messages.

31. Press the Messages key on your phone.
Voic
Press the Messages key on your phone.
Note:
Name
Greeting
Pin #
* Wait until the setup assistant says you have completed the process, otherwise the system may not have saved your mailbox.
The system will prompt you through the setup process.

32. To listen to your messages from your phone, press the Messages key.
voic
To listen to your messages from your phone, press the Messages key.
To listen to your messages from another Cisco Phone on your network, press the Messages key, dial * + your I.D. (from initial setup)
*Your ID is always your 6 digit pin

33. Voic
To listen to your messages from outside the office:
Dial your direct dial number
When your voice mail greeting answers, press *
You will be asked for your ID (your 4-digit extension)
Enter your PIN

34. Customizing your ringtones
Press the Application Key

35. Customizing your ringtones
Select Settings then Ringtone.
Use the Navigation key to find a ringtone, then press the Play softkey to play a sample.
Press the Set softkey to select the ringtone for your phone.
*If you have more then one line (ex. line1 and a shared line, ), then you have the option to select which line you can change the ringtone of.

36. Any Questions?

37. Thank you for your time