1. CRM

2. We are in process of implementing CRM (online system) across india where ever magicon service centre exists. Functions : Online job punching. DOA call registering & DOA certificate printing. New spares PO generation. Defective spares dispatch. Defective handsets dispatch. New spares dispatch from HO. Repaired handsets dispatch from HO. Handset software downloads. Reports generation – Current stock, Repaired, PNA, O/W calls Benefits : Centralised system which helps in faster tracking of customer handsets. Intimation to customer over handset repair status through SMS. Stock can be maintained & check online anytime. PO can be tracked on daily basis to fasten spare dispatch & recycling. All models software availability - can be downloaded from anywhere. All reports such as Current stock, repair, pending & PNA handsets can be taken out easily. CRM – Functions & Benefits

3. Introduction

4. Create Job

5. ELS

6. Repair

7. Handover

8. DOA Call

9. DOA – Terms Acceptance

10. Print DOA Certificate

11. DOA Handover

12. Job Status

13. Job Search

14. Warranty Check

15. PO

16. Add PO

17. PO Processed

18. Material Receive in Stock

19. Current Stock

20. Defective Spares dispatch

21. ASC handset sent for L3 Jobs

22. Defective handset dispatch to HO

23. Defective Challan

24. Process at L3 (HO)

25. L3 Jobs under repair process

26. L3 jobs ready for dispatch

27. Dispatch Challan

28. Courier Details

29. L3 handset receive at ASC

30. L3 Job Status At ASC

31. ASC – Job handover

32. Report – My Report

33. Software Section

34. Add Engineer

35. Change Password

36. Thanks