1. CMS- MOBILE APPLICATION

2. BASIC REQUIREMENTS  Mobile Handset should be GPRS compatible.  GPRS should be activated on Handset.  Browser should be “Opera Mini 4.2 version”.

3. STEP 1 - CALL RESPONSE For Engineer to Respond select “ Response at site ” after reaching at site Go to URL “ www.cms.acme.in ”

4. STEP 1 - CALL RESPONSE Type “ Engg. Code ” and Click on “Login” For Example: Engg. Code:Cdl017 Password: Cdl017  Note: This activity has to be done once only.

5. STEP 1 - CALL RESPONSE After Login Select Complaint Number to Respond and “SAVE”.  Note: As soon as complaint gets saved automatically Response time gets updated in CMS.

6. STEP 2 - CALL CLOSURE WITHOUT SPARE For call closure without Spare, Select “ FSR Without Spare”. Type Engg. Code and Password. and Login.  Note: After Login list of complaints which has been responded will reflect.

7. STEP 2 - CALL CLOSURE WITHOUT SPARE Select the “Complaint No.” which has been closed.

8. For AC complaints Select “No. of AC’s” for which gas (Refrigerant) has been refilled. Type the name of customer technician who has signed the FSR. Type Job details done at site and Click on SAVE  Note: After saving call will get closed and “FSR Updated” status will get reflect in CMS. STEP 2 - CALL CLOSURE WITHOUT SPARE

9. For Call Closure with Spare Select “FSR with Spare” and Login STEP 3 - CALL CLOSURE WITH SPARE

10. Select the proper Complaint No. which has been closed by using spares.  Note: As soon as complaint is selected Engg. (User) stock will get reflected on screen. STEP 3 - CALL CLOSURE WITH SPARE

11. Select the proper spare code which has been consumed during call Closure. STEP 3 - CALL CLOSURE WITH SPARE

12. Select the Cause of failure with PIU/AC/Shelter Serial No. Put the Quantity consumed during call closure. STEP 3 - CALL CLOSURE WITH SPARE

13. Select the Consumption Description and Defect Code and Click on “NEXT”. For more than one spare consumed Click on “Add More Spare” and Follow same procedure. STEP 3 - CALL CLOSURE WITH SPARE

14. For AC complaints Select “No. of AC’s” for which gas (Refrigerant) has been refilled. Type the name of customer technician who has signed the FSR. Type Job details done at site and Click on SAVE STEP 3 - CALL CLOSURE WITH SPARE

15. STEP 4 - CALL TO SET OPEN For Calls to set Open Select “ Set Open” and Login

16. Select Complaint No. to be kept Open Select Proper Reason Ex. “ P.O. Required” STEP 4 - CALL TO SET OPEN

17. Put “Remarks” and Click on “SAVE”  Note: Particular complaint will get open in CMS. STEP 4 - CALL TO SET OPEN

18.  Note: Engineer (User) can add more than one spare if required by following the same procedure. In Case of Spares required for Engineer Select “Spares Required” Select the “ Spare group” For Ex. In case of Coil for AC’s, Select “COIL”, Click on “List Spare” and select proper spare from the shown list. After Selecting Spare click on “Add Spare” and SAVE with Remarks STEP 4 - CALL TO SET OPEN

19. STEP 5 - CALL RESOLVE ON PHONE For Calls Resolved on Phone Select “Resolve by Phone” and Login.

20. STEP 5 - CALL RESOLVE ON PHONE Select complaint No. which has been resolved on phone and Click on “SAVE”.