1. Telecommunications Law Enforcement II

2. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. Copyright and Terms of Service Copyright © Texas Education Agency, 2011. These materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions: 1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from TEA. 2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA. 3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way. 4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged. Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty. Contact TEA Copyrights with any questions you may have.TEA Copyrights 2

3. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. Communication Cycle Message – the text or information of the communication Medium – how the message is conveyed Sender – transmits a message Receiver – translates the sender’s message Feedback – the receiver’s understanding of the message or lack of understanding is transmitted back to the sender 3

4. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. Effective Radio Communications Diction – an individual speaker’s accent, inflection, intonation, and speech sound quality, which is usually judged in terms of prevailing standards of acceptability – Enunciation – forming clear and distinct sounds into words – Pronunciation – properly saying the sounds of a word while stressing the correct syllable(s) 4

5. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. Effective Radio Communications (continued) Appropriate rate of speech – Most people speak at a rate of over 100 words per minute – Most people write at rate of only 20–30 words per minute 5

6. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. Effective Radio Communications (continued) Appropriate message length – Messages should usually take no more than 30 seconds of air time – Divide longer messages into segments with 5–10 second breaks in between segments to allow another user to speak for emergency traffic if necessary – Strive to provide the greatest amount of information in the shortest period of time 6

7. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. Effective Radio Communications (continued) Professional – avoid inappropriate language Timely – immediately upon need Easily understood by both the communication center and the field units Use the Phonetic Alphabet to clearly broadcast names, vehicles, identification numbers, and addressesPhonetic Alphabet 7

8. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. Effective Radio Communications (continued) A − Adam B − Boy C − Charles D − David E − Edward F − Frank G − George 8 H H − Henry I I − Ida J J − John K K − King L L − Lincoln M M − Mary N N − Nora O O − Ocean P P − Paul Q Q − Queen R R − Robert S S − Sam T T − Tom U U − Union V V − Victor W W − William X X − X-Ray Y Y − Young Z Z − Zebra

9. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. Effective Radio Communications (continued) Concise – Clear speech policy – requires standardized words or phrases with specific meanings; speak in plain language 9

10. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. Communication Challenges Weather – can interfere with radio transmissions and reception Terrain – can affect radio signal propagation Buildings – can attenuate radio signals Low batteries – can reduce the level of radio signal output 10

11. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. Radio Procedures Know what you want to say before you key the microphone on the radio Press the key-up button located on the side of the radio or on the handset. Hold it down for 5–10 seconds before beginning to speak. Hold the handset or radio 2–3 inches from your mouth so that the transmission is not garbled If the transmission is lengthy, break in the middle to let any emergency radio traffic proceed; transmissions should not be longer than 30 seconds at a time Wait 5 seconds after ending the transmission before letting go of the key button to ensure that the whole message transmits 11

12. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. Mobile Data Terminal (MDT) Policies and Procedures Access – No officer may access the Texas Law Enforcement Telecommunications System (TLETS) or the National Law Enforcement Telecommunications System (NLETS) without having a current Texas Department of Public Safety “less than full access” or equivalent certification – No officer shall allow another person who does not have the less than full access certification to access TLETS or NLETS 12

13. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. MDT Policies and Procedures (continued) Access (continued) – As soon as the desired TLETS/NLETS information has been obtained from the MDT screen, the MDT screen shall be cleared of the information – The MDT screen shall be positioned in a manner to prevent unauthorized access to the information screen 13

14. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. MDT Policies and Procedures (continued) Operations – Officers shall exercise care when utilizing the MDT while operating the vehicle to insure driver and public safety and shall not take unnecessary or unreasonable risks to operate the MDT – The MDT shall be adjusted to a position that makes the screen easily readable and the keyboard easily accessible 14

15. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. MDT Policies and Procedures (continued) Operations (continued) – Officers shall log-off from the MDT When away from the vehicle for prolonged periods for non-police activity (i.e., meal breaks) When transferring the MDT to another user At the end of the shift 15

16. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. MDT Policies and Procedures (continued) Confirmation of all query hits Recorded Data – All data transmitted over the MDT system is recorded in a storage disk in the MDT server – The contents of the storage disk are reviewed periodically for quality control purposes and/or to insure compliance with directives 16

17. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. MDT Usage Codes for use and operation of MDTs vary by manufacturer. Get assistance from your school resources officer or local law enforcement agencies for demonstrations. Unless your school has purchased radios/dispatch equipment or a MDT, you will need outside assistance MDTs allow officers to receive call information, communicate with one another, and run queries on vehicles, persons, and places 17

18. Copyright © Texas Education Agency 2012. All rights reserved. Images and other multimedia content used with permission. Resources National Academy of Emergency Dispatch (NAED) Instructor Certification course Arlington Police Academy Mansfield Police Department General Orders http://www.sheriff.co.wise.tx.us/communic.htm Do an Internet search for the following: dictionary. 18