1. Lecture 3 ref: Chapter 6 E-Supply Chains, Collaborative Commerce, And Corporate Portals
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2. Learning Objectives
Define the e-supply chain and describe its characteristics and components.
List solutions provided by e-commerce (EC) for supply chain problems.
Describe RFID supply chain applications.
Define c-commerce and list the major types.
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3. Learning Objectives
Describe collaborative planning and collaboration, planning, forecasting, and replenishing (CPFR)
Understand corporate portals and their types and roles.
Describe e-collaboration tools such as workflow software and groupware.
Describe Collaboration 2.0 technology and tools.
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4. 6.1 E-Supply Chains supply chain (non electronic)
The flow of materials, information, money, and services from raw material suppliers through factories and warehouses to the end customers
e-supply chain
A supply chain that is managed electronically, usually with Web technologies
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5. E-Supply Chains
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7. 6.1 E-Supply Chains SUPPLY CHAIN PARTS Upstream supply chain
the activities of a company with their supplier(assemblers, manufacturers, or service providers).
the major activity is procurement.
procurement
The process made up of a range of activities by which an organization obtains or gains access to the resources (materials, skills, capabilities, facilities) they require to undertake their core business activities
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8. 6.1 E-Supply Chains Internal supply chain and value chain
all in house processes used in transforming the inputs received from the suppliers into organization’s outputs.
Value chain : transform goods and services obtained from suppliers into goods and services of value to customers. Combine customers (B2C) & suppliers(b2b)
Downstream supply chain
all the activities involved in delivering the products to the final customers ( distribution , warehousing, transportation)
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9. 6.1 E-Supply Chains supply chain management (SCM)
A complex process that requires the coordination of many activities so that the shipment of goods and services from supplier right through to customer is done efficiently and effectively for all parties concerned.
SCM aims to:
minimize inventory levels,
optimize production
increase throughput
decrease manufacturing time
optimize logistics and distribution
streamline order fulfillment
reduce the costs associated with these activities
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10. 6.1 E-Supply Chains e-supply chain management (e-SCM)
The collaborative use of technology to improve the operations of supply chain activities as well as the management of supply chains
information visibility
The process of sharing critical data required to manage the flow of products, services, and information in real time between suppliers and customers
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11. 6.1 E-Supply Chains Activities e-SCM Supply Chain Replenishment
Synchronizing supply and demand information across the enterprise.
e-procurement
The use of Web-based technology to support the key procurement processes, including requisitioning, sourcing, contracting, ordering, and payment.
E-procurement supports the purchase of both direct and indirect materials and employs several Web-based functions such as online catalogs, contracts, purchase orders, and shipping notices
Online purchase order, Advanced shipping notifications, online catalogs
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12. 6.1 E-Supply Chains Supply Chain Monitoring and Control Using RFID
Inventory Management Using Wireless Devices
using bar-code technologies and wireless technologies
collaborative planning
A business practice that combines the business knowledge and forecasts of multiple players along a supply chain to improve the planning and fulfillment of customer demand
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13. 6.1 E-Supply Chains Collaborative Design and Product Development
use of product design and development techniques across multiple companies to improve product launch success and reduce time-to-market.
E-Logistics
the use of web-based technologies to support the material acquisition, warehousing , and transportation processes.
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14. 6.1 E-Supply Chains Infrastructure for e-SCM
Electronic data interchange (EDI)
Extranets
Intranets
Corporate Portal
Workflow system and tools
Groupware and other collaborative tools
Identification and tracking tools
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15. 6.1 E-Supply Chains success factors of e-supply chain management
the ability to see collaboration as an asset
information visibility
speed
quality
customer service
tight integration
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16. 6.2 Supply Chain problems and solutions
typical problems along the supply chain
missed deliveries
improper inventories
quality problems
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17. 6.2 Supply Chain problems and solutions
Main reason for supply chain-related problems
lack of communication and trust
EC solutions to supply chain problems
Solutions come in the areas of visibility, order taking, order fulfillment, electronic payment, inventory planning and collaborative commerce.
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18. 6.3 RFID as a Key Enabler in Supply Chain Management
radio frequency identification (RFID)
Tags that can be attached to or embedded in objects, animals, or humans and use radio waves to communicate with a reader for the purpose of uniquely identifying the object or transmitting data and/or storing information about the object
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19. 6.3 RFID as a Key Enabler in Supply Chain Management
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20. 6.3 RFID as a Key Enabler in Supply Chain Management
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21. 6.3 RFID as a Key Enabler in Supply Chain Management
how RFID can be used to improve supply chains?
RFID tags can be attached to products to more carefully monitor their location for inventory purposes.
Working of RFID in a supplier-retailer system
Suppliers attach RFID tags so retailers can track shipment and receiving.
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22. 6.3 RFID as a Key Enabler in Supply Chain Management
The differences between active and passive RFID tags.
Active tags include an internal power supply while passive tags do not.
Active tags can be read at distances of one hundred feet or more while passive tag can be read only at very short distances
Active tag is typically more expensive than passive tag
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23. 6.3 RFID as a Key Enabler in Supply Chain Management
LIMITATIONS AND CONCERNS OF RFID
Cost too high
Interference and accuracy
Limited range in passive RFID
Environment restrictions on usage (ex. underwater)
Privacy
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24. 6.5 Collaborative Planning, CPFR, APS, and PLM
collaborative planning, forecasting, and replenishment (CPFR)
Project in which suppliers and retailers collaborate in their planning and demand forecasting to optimize flow of materials along the supply chain
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26. 6.5 Collaborative Planning, CPFR, APS, and PLM
advanced planning and scheduling (APS) systems
Programs that use algorithms to identify optimal solutions to complex planning problems that are bound by constraints
product lifecycle management (PLM)
Business strategy that enables manufacturers to control and share product related data as part of product design and development efforts
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28. 6.7 Corporate (Enterprise) Portals
A gateway for entering a corporate Web site, enabling communication, collaboration, and access to company information
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30. 6.7 Corporate (Enterprise) Portals
TYPES OF GENERIC CORPORATE PORTALS
Portals for Suppliers and Other Partners
Customer Portals
Employee Portals
Executive and Supervisor Portals
mobile portals
Portals accessible via mobile devices, especially cell phones and PDAs
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31. Corporate (Enterprise) Portals
The Functionalities of Portals
information portals
Portals that store data and enable users to navigate and query the data
collaborative portals
Portals that allow collaboration
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32. Corporate (Enterprise) Portals
CORPORATE PORTAL APPLICATIONS
Knowledge bases and learning tools, business process support, customer-facing sales, collaboration and project support, data access, and security applications.
Developing Portals
what is the purpose and content of the portal
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33. Corporate (Enterprise) Portals
the benefits of corporate portals.
simple access/navigation
improved access to information
usability of common applications
the ability to use platform independent applications.
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35. 6.8 Collaboration-Enabling Environments And Tools
workflow
The movement of information as it flows through the sequence of steps that make up an organization’s work procedures
workflow systems
Business process automation tools that place system controls in the hands of user departments to automate information processing tasks
workflow management
The automation of workflows, so that documents, information, and tasks are passed from one participant to the next in the steps of an organization’s business process
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36. 6.8 Collaboration-Enabling Environments And Tools
COLLABORATION AND GROUPWARE: SOME BASIC CONCEPTS
groupware
Software products that support groups of people who share common tasks or goals and collaborate on their accomplishment
Synchronous Versus Asynchronous Communication
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38. 6.8 Collaboration-Enabling Environments And Tools
virtual team
A group of employees using information and communications technologies to collaborate from different work bases
Mass Collaboration
a form of collective action that occurs when large numbers of people work independently on a single project, often modular in its nature
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39. 6.8 Collaboration-Enabling Environments And Tools
ELECTRONIC MEETING SYSTEMS: FACE-TO-FACE SUPPORT AND VIRTUAL MEETINGS
virtual meetings
Online meetings whose members are in different locations, even in different countries
group decision support system (GDSS)
An interactive computer-based system that facilitates the solution of semistructured and unstructured problems by a group of decision makers
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40. 6.8 Collaboration-Enabling Environments And Tools
REAL-TIME COLLABORATION TOOLS FOR VIRTUAL MEETINGS
screen-sharing software
Software that enables group members, even in different locations, to work on the same document, which is shown on the PC screen of each participant
Sharing Documents and Workspaces
Ex. Google doc
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41. 6.8 Collaboration-Enabling Environments And Tools
ELECTRONIC TELECONFERENCING
teleconferencing
The use of electronic communication that allows two or more people at different locations to have a simultaneous conference
video teleconference
Virtual meeting in which participants in one location can see participants at other locations on a large screen or a desktop computer
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42. 6.8 Collaboration-Enabling Environments And Tools
data conferencing
Virtual meeting in which geographically dispersed groups work on documents together and exchange computer files during videoconferences
Web Conferencing
E.g. e-classrooms, web simenar
unified communication (UC)
Simplification of all forms of communication in the enterprise
Web Collaboration
Web Suites
e.g. polycom.com
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43. 6.8 Collaboration-Enabling Environments And Tools
The technology and tools used for collaboration in the Web 2.0 world and in Enterprise 2.0 that are in sync with social networking and user-generated content
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44. 6.8 Collaboration-Enabling Environments And Tools
The major technologies used in Collaboration 2.0:
collaborative workspace
An interconnected environment in which all the participants in dispersed locations can access and interact with each other just as inside a single entity
benefits:
fast and flexible access to information
cost saving on HW and SW
better information security
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45. 6.8 Collaboration-Enabling Environments And Tools
instant messaging
Technologies that create the possibility of realtime text-based communication between two or more participants over the Internet/intranet
presence information
Status indicator that conveys ability and willingness of a potential communication partner
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46. 6.8 Collaboration-Enabling Environments And Tools
Mobile Collaboration in the Web 2.0 Environment
Mobile social networking service
Mobile handset (skype)
mobile instant messaging
Messaging service that transposes the desktop messaging experience to the usage scenario of being on the move
Mobile Unified Communication
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47. 6.8 Collaboration-Enabling Environments And Tools
voice-over-IP (VoIP)
Communication systems that transmit voice calls over Internet Protocol–based networks
Blogs, Wikis, Virtual Worlds, Forums, and Other Tools
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