1. CPTs in Action 2012 USCG Human Performance Technology Workshop HPT: What Really Works?

2. Certified Performance Technologist A credential offered by ISPI that recognizes consistent, worthy performance achieved through a systematic process and commitment to a code of ethics. 2USCG HPT Conference 2012

3. A CPT is a HPT Professional  A CPT is an HPT professional who has demonstrated expertise in HPT by submitting real projects with real results to a double blind expert review process.  A CPT is an experienced HPT professional and the CPT designation proves it. 3USCG HPT Conference 2012

4. What do CPTs do? 6 Federal Government 7 Energy/Utilities 8 Electronics & Computer 9 Financial Services 10 Non-profit Organization 11 Military (Service & Civilian) 4USCG HPT Conference 2012 1 Consulting (20 or less) 2 Education: College & University 3 Healthcare/Hospital 4 Consulting (20 or more) 5 Manufacturing Top 10 +

5. Where do CPTs work? 5USCG HPT Conference 2012

6. What’s unique about CPT?  Focus on outcomes and measured results  Not committed to one solution  Committed to code of ethics 6USCG HPT Conference 2012

7. 10 CPT Standards 1. Focus on Results or Outcomes 2. Take a systemic view 3. Add value 4. Work in partnership 5. Determine the need or opportunity 6. Determine the cause and the performance requirements 7. Design the solution including implementation and evaluation 8. Develop the solution and test its feasibility 9. Implement the solution 10. Measure the results and impact 7USCG HPT Conference 2012

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9. Where do projects come from?  Assigned like grants, contracts, orders  Problems with production, safety, cost, and regulations  New process, tool, standard, legal requirement 9 USCG HPT Conference 2012

10. Selecting CPT Projects 1. Identify projects you’ve done 2. Do project requirements scan to develop a list of possibles 3. Estimate standards met 4. Select projects you’ll use 10USCG HPT Conference 2012

11. Identify Projects 1. Purchasing 2. New Employee Orientation 3. Marketing Instructor Guide 4. Customer Service Operators 5. Troubleshooting simulation 6. Emergency response 11USCG HPT Conference 2012

12. Project Requirements Scan StepQuestion123456 Time Did it occur within the last 10 years? RoleWas my role significant? Scope Was it large enough to meet 10 standards? Size Did you work with at least 3 people for 120 hours AttesterAre attesters available? 12USCG HPT Conference 2012 Projects 1.Purchasing 2.NEO 3.Mktg IG 4.CSOs 5.Trouble 6.Emergency Response

13. ExamplesExamples 1. U.S. Coast Guard Performance Analysis Project Improvement 2. Kobalt Mechanics Hand Tools via Lowe’s Connections 3. Passport: A New Point of Sales System 13 USCG HPT Conference 2012

14. Project Requirements Scan 14USCG HPT Conference 2012 StepQuestion 1 PA PI 2 PII 3 New TimeDid it occur within the last 10 years? RoleWas my role significant? Scope Was it large enough to meet 10 standards? Size Did you work with at least 3 people for 120 hours? AttestersAre attesters available?

15. Project Standard Matrix 15USCG HPT Conference 2012 StandardProject 1Project 2Project 3 1Results 2.Systemic View 3.Add Value 4.Partner 5.Needs/Opportunity 6Cause 7.Design 8.Develop 9.Implement 10.Evaluate

16. Project Standard Matrix StandardProject 1Project 2Project 3 1.Results 2.Systemic View 3.Add Value 4.Partner 5.Needs/Opportunity 6.Cause 7.Design 8.Develop 9.Implement 10.Evaluate 16USCG HPT Conference 2012

17. Project Standard Matrix StandardProject 1Project 2Project 3 1.Results 2.Systemic View 3.Add Value 4.Partner 5.Needs/Opportunity 6.Cause 7.Design 8.Develop 9.Implement 10.Evaluate 17USCG HPT Conference 2012

18. Results gone badly 18USCG HPT Conference 2012

19. Project Standard Matrix StandardProject 1Project 2Project 3 1Results 2.Systemic View 3.Add Value 4.Partner 5.Needs/Opportunity 6.Cause 7.Design 8.Develop 9.Implement 10.Evaluate 19USCG HPT Conference 2012

20. Thank you gaybruhn@ispi.org WWW.ISPI.ORG 301-587-8570 20 USCG HPT Conference 2012