These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme.

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Week 1

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. An SRV-derived Theoretical Framework 2

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. What is our mission? What is the primary purpose of our work? What kind of outcomes or results do we hope for? “THE GOOD LIFE” 3

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Universal good things of life Family Home Belonging Friends Work Safety and Security Opportunities to develop one’s abilities Respect, honesty & fairness Being treated as an individual Having a say Access to community places Ordinary social life Contributing Good health 4

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Why is it different? Why do so many people who rely on our supports not have the very things most of us enjoy and describe as the “good life”? 5

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Devaluation - A harsh reality Someone is seen as outside the norm, different The difference is viewed in a negative way 6

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. What society values Narrow definition of beauty Physical strength/ability, athleticism Productivity Material belongings/wealth Competence, intelligence Survival of the “fittest” Youth, newness Dominance 7

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Valued vs. devalued Person w/deformity Dependent adult Unemployed man Lazy teen Poor/homeless person Someone on the dole Person w/intellectual disability Illiterate person Movie star/model Athlete/champion Professional Homeowner Millionaire Surgeon, solicitor Instructor, university graduate 8

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Perceived devaluation Devaluation is not about people’s inherent worth, but their perceived worth – it is in the eyes and minds of others 9

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Devaluation How important or deeply held by observers are the values perceived to be violated by the person or group How many values are perceived to be violated by the person or group The degree to which the values are perceived to be violated by the person or group 10

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Unconscious devaluation Devaluation can be conscious, but is more often unconscious Even enlightened, kind, progressive people (including human service workers) devalue others 11

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Devaluation matters Devaluation explains why people don’t have equal access to the good things in life that others do Being devalued results in the likelihood that bad things will happen to you, that you will be treated in ways that wouldn’t be tolerated for/by valued citizens 12

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. It isn’t the functional impacts of disability: –Reliance on a wheelchair –Lower intellectual capacity –Poor sight or hearing that pose the biggest challenge to quality of life It is the impact of the common life experiences that people face as a result of being devalued Common life experiences 13

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. REJECTION By: Family Neighbors Community Service workers Common life experiences 14

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Common life experiences Nonhuman Menace, evil, or object of dread Trivial, or Object of Ridicule Object of Pity Burden Child Holy Innocent Client Sick Dying, dead, better off dead CAST INTO DEVIANT ROLES 15

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Supported in valued-tainted locations Grouped with people in image-impairing ways Experience value-impairing methods and activities Bizarre or negative names and labels to people, programs, services, logos Personal appearance neglected Services funded with image-tainted monies or devaluing appeals STIGMATISED Common life experiences 16

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Being the scapegoat for anything bad that happens Being suspected of belong to more than one devalued group Being cast into more than one deviancy role Being treated worse for a suspected or real offense than are valued people Upon being vindicated, receiving less restitution, if any MULTIPLE JEOPARDY Common life experiences 17

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Physically Excluded: Architectural barriers Segregated: Separate places Confined: Prisons, nursing homes Ejected: Expulsion, banishment Destructed: Assault, euthanasia, capital punishment DISTANCED Common life experiences 18

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Socially Avoided, ignored Degrading treatment Even within service: badges, keys, separate dining areas, different toilets DISTANCED Common life experiences 19

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Being made/kept dependent by family and services Having to follow arbitrary rules Having little say about things that have personal impact Being moved about Having one’s associations controlled Being deprived of legal rights LOSS OF CONTROL/AUTONOMY Common life experiences 20

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Often the cause of discontinuity is a result of rejection Devalued people get moved around more often, even within the same organization People often get moved against their will and with little notice, almost always interpreted as being “for their own good” Sometimes people don’t have the resources and ability to cope or to stay in contact with those left behind PHYSICAL DISCONTINUITY Common life experiences 21

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Impact of physical discontinuity on people includes: –Disorientation or confusion –Lowered performance –Insecurity –Loss of possessions –Relationship loss –Stress –Illness and death PHYSICAL DISCONTINUITY Common life experiences 22

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. People often don’t have the skills or resources to stay in touch with others People are often abandoned by others High turnover and reassignment in service results in little continuity even with those paid to be in relationship RELATIONSHIP DISCONTINUITY Common life experiences 23

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Sometimes stressed or absent family relationships Disproportionate number of relationships with other devalued people which doesn’t afford the same degree of social capital Formal services rarely recognize or address this need adequately Substitution of artificial/paid ‘friends’ LONELINESS Common life experiences 24

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Disability becomes life-defining and primary determinant in decisions People are often not well-known for their unique identities Vast majority of supports are provided in group settings DEINDIVIDUALISATION Common life experiences 25

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. People are kept poor in order to receive necessary supports People don’t have equal access to employment opportunities People’s belongings are not valued or protected in many settings People are less likely to inherit from their families MATERIAL POVERTY Common life experiences 26

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Lack of opportunities to learn ordinary things in the ordinary developmental sequence Exposure to non-typical models of behavior and custom Absence of relevant and potent educational programming LACK OF TYPICAL LIFE EXPERIENCES Common life experiences 27

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Low expectations related to a person’s potential Few real investments made in a person’s future Exposed to programs and experiences that have little meaning to the person Time not well spent Lack of potency in interventions HAVING ONE’S LIFE WASTED Common life experiences 28

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Devalued people at increased risk of physical and sexual abuse Devalued people less likely to report or to be believed Institutional culture provides few safeguards Perpetrators rarely held to same accountability as others ABUSE AND BRUTALISATION Common life experiences 29

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. People often regret causing hardship on their families People are sometimes poorly treated by carers Respite is evidence of “burden” mentality AWARE OF BEING SOURCE OF ANGUISH Common life experiences 30

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Lack of experience poorly prepares people for valued involvement in the valued world People often have insecurities and lack of confidence People often see themselves as not fitting in or belonging FEELING ALIEN IN THE VALUED WORLD Common life experiences 31

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Preoccupation with one’s own condition Feeling/being/acting like an alien in the world Sorrowing over all the good things one has missed and the bad things one has suffered A sense of worthlessness, dislike of self Insecurity Fear of failure and resulting avoidance Searching for the abandoner Likely impacts of devaluation 32

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Fantasy and inventions about positive relationships that don’t exist Seeking/demanding physical contact Testing of the genuineness of relationships Withdrawing from contact and/or reality Turning the hurt into resentment or hatred Rage, perhaps even violence, at the world or self A sapping of physical and mental energy Likely impacts of devaluation 33

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. The relevance of woundedness We must avoid services which continue to impose wounds on people – congregation, loneliness, low expectations, etc. We cannot use our own valued life experiences as a framework for understanding where people are at the moment 34

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Social roles How we are known by others What defines who we are The place we hold in society “I am a... (noun)” What we become over our lifetime 35

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Social roles A socially expected pattern of – Behavior – Responsibilities – Expectations – Privileges 36

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Roles have a big impact Our image in the eyes of others Our own self-image Acceptance and belonging Degree of autonomy and freedom Opportunity to make our contribution Quantity and quality of relationships Personal growth and development Material possessions 37

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Valued & devalued roles A role may be positive or valued - good neighbor, student, member A role may be negative or devalued - client, eternal child, object of pity 38

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Social roles Roles may be: –Imposed ~ assigned by others –Chosen ~ selected and pursued Roles may be: –Inherited ~ born into –Earned ~ accomplished Chosen and earned roles are most highly regarded 39

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Social roles Certain valued roles are expected: – Family roles ~ daughter, uncle, grandparent – Adult roles ~ employee or student – Irish citizen ~ contributor, good neighbor 40

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Primary goals of SRV Protect the socially valued roles held by the person Avoid adding new negative, devalued roles Escape or disprove negative roles that have become a part of a person’s identity 41

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Primary goals of SRV Enter into new valued roles (i.e., roles that most of us take for granted such as neighbor, church member, volunteer, employee, etc.) Defend and embed socially valued roles 42

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Common goals of service Minding people Protecting people Entertaining people Changing people Evaluating people Keeping people busy 43

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. From activities to roles ACTIVITY Going to church Working Swimming Cooking Taking a class Painting ROLE Church member Employee Swimmer Cook Student Artist 44

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Role communicators - Artist The physical environment The people associated with a person or group The behaviors that are expected and the activities engaged in The language and words that are used Other imagery such as possessions Studio space, art galleries, Artists, art instructor, art shop cashiers Taking classes, exhibits, giving art as gifts, shopping for supplies Canvas, pastels, acrylic, impressionistic, form Art supplies, original art in home 45

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Primary SRV strategies Image Enhancement Competency Enhancement 46

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Image enhancement Image is conveyed by: –Physical appearance of the person –Physical appearance of others associated w/the person –Proper social etiquette and skills –What is said ~ words, topics –Physical surroundings –Possessions and belongings 47

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Competency enhancement Current functioning does not predict a person’s capacity Teach relevant skills using: –The power of imitation and modeling –Positive role expectancies –High expectations –Strategies that reflect how a person best learns –Potent systemised instruction methods 48

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Role expectancy and circularity People become what they are expected to be Self-fulfilling prophesy Breaking the vicious cycle 49

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Culturally valued analog “What happens for valued citizens of the same age and gender?” Which can be encountered with at least reasonable frequency in the valued sector of society With which most members of society would be familiar Of which most members of the society would hold most positive expectations and images 50

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Model coherency “Are we doing that which is most useful?” Relevance – does the support match what the person needs most? Are we addressing the person’s most fundamental and most pressing needs? Quality Potency – is the support sufficient enough to bring about desired results? Is there enough of the right support? Quantity 51

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Conservatism corollary “Bending over backwards” Heightened vulnerability –Prevailing stereotypes –Impact of wounding experiences –Lack of protection afforded by valued roles –Multiple jeopardizes 52

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Conservatism corollary Positive compensation for disadvantage –Disprove common stereotypes by seeking roles that contradict –Beyond normative –Strive for the most highly valued options 53

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Personal social integration and valued social integration Adaptive participation by a devalued person In a culturally normative quantity of contacts, interactions, & positive relationships With ordinary citizens In normative shared activities, that are part of recognizable roles, and Carried out in a valued physical & social setting 54

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Personal, valued social integration Strategies: Address characteristics and conditions of person which are apt to elicit rejection (anxiety, habits, images, roles) Help community members identify with person (commonalities, cooperative tasks, invitation) Recognize and reinforce any integrative gestures or acts by community members 55

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Personal, valued social integration Advantages: Protection of welfare and safety Enhancement of competencies Higher, more normative expectations Access to good models More variety of experience Enhancement of person’s image 56

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Non-programmatic issues that constrain programmatic ones Funding History Legal issues Political Staffing Personalities 57

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. High-Quality Individualised Supports 58

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Confusing Terminology Are there distinctions between ‘individualised’ and ‘person centred’? The concept of individualising is not at all new Calling the work ‘individualised’ doesn’t necessarily make it so! It isn’t reasonable or ethical to focus solely on one person at the expense of those in their intimate personal network 59

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Confusing Terminology We can still do harm when using one-person-at-a- time methodology Once individualised, not always individualised! Term typically intended to signify high quality Individualised strategies embrace a presumed ideology about what constitutes good work 60

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Sequence matters! Typically services are pre-designed based on professional ideologies about what people need Decisions are made before knowing who will avail of the service People ‘fit into’ the model 61

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Process of individualised practice 62

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Discovery Getting to know people in a different way Focusing on: –Capacity –Commonality –Contribution/Citizenship –Context Thinking about potential and possibility 64

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Getting to know the person differently Deficiency-based focus Assessments with comparative scores Diagnoses & labels; levels of intellectual disability A thorough description of what a person CAN’T do Capacity-based focus Finding what people have in common with others Appreciating what a person CAN do; finding their gifts What’s possible with good support! 65

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. What is individualised planning ? Variety of methods or tools –Personal Futures Planning –Essential Lifestyle Planning –PATH Focused on one person Positive possibilities Rich in valued roles and meaningful relationships Customized supports 67

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. What individualised planning is NOT – Only accomplished using colored markers! – Just documenting the answers to simple questions – Giving people whatever they want – Ignoring people’s most fundamental needs – Sticking only to what we know how to do 68

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Defining a desirable lifestyle A HOME of One’s Own – Of person’s choosing, in typical setting, with people chosen Valued Social ROLES – Adult, citizen, neighbor, sibling, aunt/uncle, employee, volunteer, artist, member, friend RELATIONSHIPS – Disproportionate number of friends with disabilities – People need intentional support to cultivate meaningful relationships with ordinary citizens 69

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Resource development Mobilizing and creating desired supports: – How do valued citizens go about this? – What places and resources are used by others? – Who is in the best position to assist? 71

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. The proper use of formal supports First – what is family able to do, want to do, do well (that the person being supported finds acceptable)? Second – who else in the person’s social network might be interested in assisting the person in specific ways? Third – what other options for support are available in the community? Fourth – what blanks do we fill with paid supports? 73

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Service delivery Relevant and thoughtful safeguards Teamwork ~ layers of people working together to make good things happen Effective leadership that provides vision, inspiration Competent management of supports and assisting people to play a bigger role in managing their supports Flexibility, flexibility, flexibility and more flexibility 74

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Evolving as we learn Some of the assumptions we had will be wrong and need correcting We will learn things about people that we didn’t know before People will grow and develop and their interests, opportunities and needs will change People will, hopefully, become less reliant on us A culture of mindfulness and reflection is needed 76

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. 77

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Partnership and Empowerment 78

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Partnership Is hard work! Takes time Requires nurturing 79

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Shared values Agreement about what is worth working toward – ‘common ground’ Consensus about how to treat one another, especially in the face of adversity Recognition and respect for one another’s ‘non- negotiables’ 80

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Shared responsibility Doing ‘with’ one another vs. doing ‘to’ or even doing ‘for’ Balancing investment and effort between parties Taking responsibility for our actions - regretting our errors 81

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Mutual respect Honoring one another’s previous experience Recognizing one another’s expertise and perspective Having clarity about each party’s boundaries Portraying one another in positive ways 82

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Role clarity Natural investments of people being supported and their families Proper purview of service Clear expectations Being ‘friendly’ but not being friends 83

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Effective communication Being honest Discussing differences or disagreements Keeping one another informed Maintaining confidentiality 84

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Conflict management Not about IF things go wrong, but WHEN things go wrong – Notice the learning – Create a positive and productive outcome – Avoid blame 85

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Interpersonal identification People who identify with others will generally –Want good things for the others –Want to be with the others –Communicate good things about the others –Want to please the others; do what they ask –Possibly want to be like the others 86

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Strategies for Fostering Interpersonal Identification Improve the approachability of each party by the other Improve the likelihood that when contact occurs, it is positive Find and emphasize commonalities shared by the parties Engage each party in experiences that help them see the world through one another’s eyes Foster each party’s sense of responsibility for one another 87

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Roles of Supporters Advisor Mentor Teacher Informer Problem-solver 88

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Role of Family and Guardians Expert regarding the person Advocate for what is best Authority to make decisions Historian Financial manager Holidays ‘Back-up’ by design 89

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. First Steps on the journey Full disclosure of our intentions Agreements about the process Discussion of roles and responsibilities Appreciating what is non-negotiable A ‘walk in the other’s shoes’ 90

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Empowerment Is hard work! Takes time Requires intention 91

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Preaching to the Choir! Starting with the assumptions that you already believe: –People are entitled to be the determiners of their destiny. –People are able, with support, to make more decisions than they do now. –It is our responsibility to make choices available and to help people make good decisions. 92

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Why is it so important to us to make our own decisions? Which choices matter most to us? What choices do we NOT have? What do we do when we have a difficult decision to make? 93

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Choice is Developmental People do not learn how to make good choices overnight. 94

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Choice is usually an Interdependent Activity People typically rely on trusted allies to help them make good decisions. 95

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Choice is Relational People who care about someone will typically try to influence them to make ‘the right’ decisions or at least not make devastating decisions. 96

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Choice involves Complex Options Most genuine choices are not a simple ‘yes/no’ or ‘either/or’ or ‘right/wrong’ proposition. 97

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Choice involves Responsibility People typically recognize and consider the impact their decisions have on others. 98

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Choice implies Having Options Available People we support won’t have genuine choices unless we embrace service strategies that actually afford personalized options – where, who, how, when, etc. 99

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. People Tend to Choose... What is familiar What is certain, less risky What is simple, concrete What is quick, immediate What requires less investment What they think others want them to choose 100

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Non-Authentic Choosing Rhetoric - using the word “choice” doesn’t necessarily mean people have/had a choice “They” prefer... never honors individual choice Coercive circumstances which favor the needs of others, particularly the service system 101

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Abandoned to Choice Standing by to observe people making dangerous decisions is not supporting choice, it’s irresponsible and maybe abusive “Suffer the natural consequences” often means punishing people for what they don’t understand Recognizing our role in the cycle of failure 102

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Necessity of Relationship Seeking an open, honest, balanced, mutual, reciprocal, ‘friendly’ Over time ~ gradually proving oneself Knowing the person vs. fixing them Understanding vs. blaming Accompanying vs. controlling Milton Tyree 103

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Strategic Support for Making Choices Advocate for people’s right to make decisions. 104

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Strategic Support for Making Choices Provide a comfortable and safe atmosphere for people to make decisions. 105

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Strategic Support for Making Choices “Veto power” – at a very minimum, the right to say “NO!” 106

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Strategic Support for Making Choices Informed choice - providing accurate and relevant information in ways that people understand 107

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Strategic Support for Making Choices Teach people strategies to use in making good decisions 108

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Strategic Support for Making Choices Help people learn from their experiences 109

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Strategic Support for Making Choices When necessary, embrace a partnership or joint responsibility with gradual shift of power 110

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Strategic Support for Making Choices Provide safeguards to keep people from experiencing irreparable harm 111

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Support Roles Partner – “Let’s work on this together.” Advisor – “This is how I look at it” Informant – “You need this information” Teacher – “One way to weigh your options is...” Cheerleader – “You did it – I knew you could!” Connector – “I would love for you to meet...” Analyzer – “What could we have done differently? What did we learn?” Assurer – “It’s okay. Remember, you’re still new at this.” 112

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Discovery The Distinctive Identity Portrait 113

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Discovery Discovery seeks to understand who the person is in as many aspects of life as necessary to inform the subsequent plan Discovery is a systematic and intentional set of in- depth activities designed to uncover a person’s assets, interest, and conditions for success Discovery is an optimistic process, focusing on strengths rather than deficits Discovery translates information into possibilities 114

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Discovery Discovery seeks to identify information about the person’s life, not create evaluative data regarding performance Discovery information is intended to be a guide for matching a person to fitting roles Discovery identifies a person’s complexities and challenges for the purposes of matching, negotiation and supporting the person in new roles 115

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. The essence of discovery Discovery: to gain insight or knowledge of something previously unseen or unknown; to notice or realize; to make known, to reveal 116

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. What we usually know about the people we try to assist – just the tip of the iceberg We need to know much more The iceberg analogy 117

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Skills needed in discovery Intentionality Observation Curiosity Detail-orientation Discernment Translation Positivity Thoroughness 118

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Interests “What would you like to do?” can be counterproductive! –People have been deprived of typical experiences of the valued world, –People have had a very limited “menu” from which to choose, –People might not know their own talents and interests Look at activities person engages in without being expected to do so, what is naturally motivating Provide opportunities to explore new possibilities 119

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Assets - skills What person can do, is good at doing Creating an vivid description of abilities: –Pour liquid into a cup –Hold item and drop into a slot –Turn head toward sounds –Enter data into excel spreadsheet –Meditate effectively Noticing all volitional movements What a person might be interested in learning 120

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Assets - knowledge What information a person knows or is seen as an expert in: –Reptiles –Irish history –80’s music legends –Automobiles –Weather –Catholicism 121

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Assets - personality Personal traits that are engaging, inspiring, likeable, impressive, honorable What people who love the person would say about them: –Fun to be around –Can keep a secret –Never gives up –Considerate of others –Is a peace-maker 122

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Assets - lived experience Potential contribution based on personal life experience: –Survived cancer –Successful with weight watchers –Lost a parent at a young age –Grew up in the Jewish tradition –Survived institutionalisation –Learned to manage diabetes 123

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Assets - passion What a person cares deeply about: –The environment –Alzheimer's –Justice –Accessibility –Animal rights –Health care –Beauty 124

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Assets - resources What resources or belongings a person has that might be shared –Transportation –Tools –A place to meet –Time –A computer 125

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Assets - connections What personal connections does the person have that might be shared, what networks they have access to: –Family –Friends –Neighbors –Membership –Parish 126

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Conditions for success Task performance Minimal need to stand, physical activity Instructional strategies Modeling, repeated practice, visual prompts Environmental conditions Indoors, well-lit spaces, intimate groups 127

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Conditions for success Supportive strategies Even voice tone, encouraging comments, proactive planning Supports needed Job coach training for 1 to 4 weeks, personal assistance, transport Conditions to be avoided Hot temperatures; novel situations 128

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. The discovery process Explain the process to the person and family Confirm that the ultimate goal is (supported) valued opportunities in typical community Address questions and concerns Conduct home visit Survey neighborhood resources Ask about routines and responsibilities Interview others 129

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. The discovery process Identify favorite familiar activity and participate with the person Suggest and participate in an unfamiliar activity with the person Review files, and other information about the person 130

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Discovering fitting opportunities Assets ConditionsInterests 131

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. Discovering fitting opportunities Good w/numbers Precise Great social skills Sitting Task demonstrated Indoors Sports History Reading 132

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme and should not be used as a foundation for practice by those who have not undertaken Endeavour for Excellence training. www.genio.ie

These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme.

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These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme.

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Presentation on theme: "These notes are the intellectual property of Hope Leet Dittmeier and Genio. They are a resource for participants in the Endeavour for Excellence programme."— Presentation transcript:

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