2. Any one can become angry –that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way-this is not easy……………. Aristotle, The Nicomacbean Ethics

4. IQ means intelligence quotient EQ means emotional quotient EI means emotional intelligence

5.  Emotions are complex organizations of the physiological, emotional experiential, cognitive, and reactions to internal and external events."  Emotion is an organized response system that coordinates physiological, perceptual, experiential, cognitive, and other changes into coherent experiences of moods and feelings

6. Happiness, fear, anger, affection, shame, disgust, surprise, lust, sadness, love, frustration, anxiety, failure, achievement etc. These emotions directly affect our day-to-day life. There are TWO dimensions of emotions: Physiological : ‘Emotion’ is a complex state of human mind, involving bodily changes of widespread character such as breathing, pounding heart, flushed face, sweating palms, pulse rate, gland secretions, etc. Psychological: a state of excitement or perturbation marked by strong feelings.

7. 7  Anger: fury, outrage, resentment, annoyance, hostility.  Love: acceptance, friendliness, trust, kindness, infatuation.  Shame: guilt, remorse, humiliation, regret.  Fear: anxiety, nervousness, apprehension, terror.  Enjoyment: happiness, joy, relief, contentment, pleasure.  Sadness: Grief, sorrow, cheerlessness, gloom.  Surprise: Shock, astonishment, amazement wonder. lll

8. The word “intelligence” did not appear in books before the twentieth century “Intelligence” wasn’t common until after 1930 What is Emotional Intelligence (EQ)

9. Developed from the work of Daniel Goleman,  Emotional Intelligence,  Working with Emotional Intelligence, and  Primal Leadership - Realizing the Power of Emotional Intelligence

10. The model introduced by Daniel Goleman focuses on EI as a wide array of competencies and skills that drive leadership performance. The four main EI construct  Self-awareness — the ability to read one's emotions and recognize their impact while using gut feelings to guide decisions.gut feelings  Self-management — involves controlling one's emotions and impulses and adapting to changing circumstances.  Social awareness — the ability to sense, understand, and react to others' emotions while comprehending social networks.social networks  Relationship management — the ability to inspire, influence, and develop others while managing conflict. Relationship managementmanaging conflict

11. Goleman's model outlines four main EI constructs:  Self-awareness — the ability to read one's emotions and recognize their impact while using gut feelings to guide decisions.gut feelings  Self-management — involves controlling one's emotions and impulses and adapting to changing circumstances.  Social awareness — the ability to sense, understand, and react to others' emotions while comprehending social networks.social networks  Relationship management — the ability to inspire, influence, and develop others while managing conflict. Relationship managementmanaging conflict

12.  Emotional intelligence -“is a term used to describe the various competencies that are essential for building, developing and managing relationships” (Peters, 2008, p.13). Emotional intelligence consists of two dimensions, intrapersonal intelligence and interpersonal intelligence.  Intrapersonal intelligence – “being intelligent in identifying our own thoughts and feelings (self awareness) and being effective at dealing with those thoughts and feelings (self management)” (Palethorpe, 2006, p.13).  Interpersonal intelligence – “being intelligent in identifying the thoughts and feelings of others and between others (other awareness) and being effective in how we tailor our actions to work with others most appropriately (relationship management)” (Palethorpe, 2006, p.13). Intrapersonal intelligence + Interpersonal Intelligence = Emotional Intelligence

13. Emotional intelligence addresses the emotional, personal, social, and survival dimensions of intelligence EQ is concerned with understanding oneself and others, relating to people, and adapting to and coping with the immediate surroundings A dictionary definition might include “an array of non cognitive capabilities, competencies, and skills that influence one’s ability to succeed in coping with environment demands and pressures.”

14.  the ability to acquire and apply knowledge from your emotions and the emotions of others  skill to use your emotions to help you make choices  effective control over yourself and your impact on others.

15.  Intra-personal, invisible to others and occur inside of us ◦ Emotional Self-Awareness ◦ Emotional Self-Regulation ◦ Emotional Self-Motivation  Inter personal ◦ Empathy ◦ Nurturing Relationships

16. Domains of Emotional Intelligence IntrapersonalAdaptability Emotional self-awareness Problem-solving Assertiveness Reality testing Self-regard Flexibility Self-actualization IndependenceStress management Interpersonal Stress tolerance Empathy Impulse control Interpersonal relationship Social responsibilityGeneral mood Happiness Optimism

17. Personal Competence: ◦ Self Awareness ◦ Self Management ◦ Motivation Social Competence: ◦ Empathy ◦ Social Skills  Self-Awareness  Self-Management  Motivation

18. Self-AwarenessEmpathy Emotional Awareness Understand Others Accurate Self-Assessment Developing Others Self-Confidence Service Orientation Self Management Leveraging Diversity Self Control Political Awareness TrustworthinessSocial Skills Conscientiousness Influence Adaptability Communication Innovation Conflict Management Motivation Leadership Achievement Drive Change Catalyst Commitment Building Bonds Initiative Collaboration & Cooperation Optimism Team Capabilities

19. In every field, EQ (emotional quotient) is 2 times as important as your cognitive abilities.

20. Why is EQ so important? From Goleman & Gottman’s E.Q. predicts higher work performance three times better than I.Q. Prediction range varies between 15 – 45% Leadership is largely an emotional intelligence. All interaction can be gauged along a continuum from emotionally toxic to nourishing Two-thirds of workers say communication problems are the leading cause preventing them from doing their best work. E.Q. is one of the best predictors of divorce and marital satisfaction

21. From Dr. BarOn’s research EQ scores help predict: ► Academic drop out ► Ability to cope with severe medical condition ► Aggression in the work place ► Suicide attempts ► Ability to recover from mental illness EQ scores help discriminate between: ► Members of Young President’s Association and chronically unemployed ► Prisoners and a local normative sample ► Successful and unsuccessful alcohol treatment participants ► Therapists and their clients Why is EQ so important? CONTD

22. From Goleman, Gottman, & Pipher Over the past two decades, children have become more: Depressed and lonely Impulsive and disobedient Nervous, prone to worry, and irritable Prone to eating disorders What are some possible causes? Parents have less free-time with their children Less relatives in children’s lives these days Both parents often work There is more TV watching and computer game playing One learns EQ from a social life, which has been decreasing. Why is EQ so important? CONTD

23.  Self-Awareness: The ability to read one’s own emotions and recognize their impact. The two core dimensions are an accurate self–assessment, and self confidence (Peters, 2008, p.13).  Self-Management: Consists of six core dimensions: emotional self-control, transparency, adaptability, achievement, initiative, and optimism (Peters, 2008, p. 13).  Social Awareness: Consists of three core dimensions: empathy, organizational awareness, and service (Peters, 2008, p. 13).  Relationship Management: Consists of six core dimensions: inspirational leadership, influence, developing others, change catalyst, conflict management, building bonds and teamwork, and collaboration (Peters, 2008, p. 13). 23

24. Emotional Competencies are:  Independent  Interdependent  Hierarchical

25. EI AreasStrengthsAreas to improve Self-awarenessI sometimes ignore my intuition Social awarenessI know when my staff are unhappy or unmotivated I need to improve my understanding and awareness of my boss’ thoughts Self- managementI am open, trustworthy and flexible I need to be more resilient under pressure Relationship management People trust me. They are open with me I need to improve how I manage conflict. I also want to improve how I manage my boss. 25 Self-AwarenessSocial Awareness Self-ManagementRelationship Management (Palethorpe, 2006, p. 13)

26. 1. Emotion is information. 2. We can try to ignore emotion, but it doesn’t work. 3. We can try to hide emotions, but we are not as good at it as we think. 4. Decisions must incorporate emotion to be effective. 5. Emotions follow logical patterns. 6. Emotional universals exist, but so do specifics. Six Principles of Emotional Intelligence