1. Division of Elderly Affairs After Hours Program
Jennifer M. Etue, LICSW
Clinical Administrator Trauma, Loss and Children’s Services
Family Service of Rhode Island Inc.

2. The Elder ES Program started on 5/14/07.
Program Overview
The Elder ES Program started on 5/14/07.
Four licensed clinicians staff the Elder Emergency Services Program and rotate being on-call.
The Elder ES Program operates from 4pm-8:30am on weekdays and 24/7 on weekends and holidays.

3. Other calls are anonymous tips from those within the community.
Port of Entry
Calls are received from elders, family members, neighbors, hospitals, and first responders.
A great number of calls involve concerned neighbors or family members reporting possible abuse or neglect.
Other calls are anonymous tips from those within the community.

4. Responses Abuse or neglect Self neglect
Financial or other exploitation
Mental/ Behavioral health concerns
Respite Services
Domestic Violence
Abandonment of elder by family/ family member

5. All Calls During FY12 Call Type Received Placed Total Advocacy 2 9 11
Emergency Response on Scene 38 47
Emergency Response Phone Response Only 60
152
212
Information/Referral 3 46 49
Outreach 10
Post-incident Follow-up with Caregiver 4
Report Taken
168
217
385
Post-incident Follow-up with Client 8
Post-incident Follow-up with Collateral Service Providers 55
Post-incident Follow-up with DEA 63 71
Post-incident Follow-up with Law Enforcement 6 34 40
Other 39
137
176
230
508
738

6. In person responses Frequency Percent Valid Percent Cumulative PercentNo
121
43.1
Valid Yes
160
56.9
100.0
Total
281

7. Demographics Served by City
Frequency
Percent
Valid Percent
Cumulative Percent 1 .4
Barrington 4
1.4
1.8
Blackstone
2.1
Bristol 3
1.1
3.2
Central Falls 10
3.6
6.8
Coventry 8
2.8
9.6
Cranston 11
3.9
13.5
Cumberland
16.4
East Greenwich
18.1
East Providence
19.6
Exeter
19.9
Greenville
20.3
Harrisville
21.4
Hope Valley
21.7
Jamestown
22.8
Johnston 9 26
Lincoln 27
Little Compton
27.4
Manville
27.8

8. Case Examples Cranston: Female elder age 60
Chemically induced dementia.
Call from Daughter concerned about mother’s presentation, wandering at night, verbally aggressive, self neglect and disruptive behavior.
In person response and coordination with Cranston PD, Fire and rescue.
Admit to ER for medical and mental health interventions.

9. Case Example Continued
Johnston:
Elder male abuse by son living in home
Taken to ER for broken arm after report of being dragged down the stairs by son
Staff ensured police report made despite elder refusing to do so.
Elder received medical attention- son arrested later that week.

10. Cases Continued Providence:
Elder female self neglect and mental health concerns.
Coordination with 2 Providence Police Housing Authority Officers.
Worked with PD and client to accept mental health treatment at local ER after 3 hour intervention.
Client certed for mental health assessment after Clinician coordinated with ER regarding client risk and behavioral health issues.