1. Headway to Excellency Vasant Vihar Zonal office, Transport Department

2. Background There is a general impression that the RTOs have shabby looking,undisciplined office staff, touts roaming around, no work can be done without bribe, rude behavior of staff, repeated visits for any jobs etc. It was apprehended that will it be possible to come up of an office which will abolish the menaces of the system.

3. Vasant Vihar Zonal Office Govt. of NCT of Delhi decided to bifurcate the functioning of Palam Zone with the division of south west zone consisting the following area Delhi Cantt., Vasant Vihar, Munirka, RK Puram, Sarojni Nagar, Safaderjung,IIT, Hauz Khas, Katwaria Sarai, Mahipal pur, Vasant Kunj etc.

4. Vasant Vihar Zonal Office The Zonal office Zonal Code 12 The following works were assigned Driving licensing Registration of vehicle non transport Drivers badge Conductor license  The location of the zonal office is spreaded in 785 sq mtrs at one corner of Vasant Vihar DTC depot.  The office was inaugurated on Aug 17, 2008

5. The Objectives Vision Mission Methodology

6. Features Public information Pre -requisite information displayed outside very clearly outside office Work flow charts depicted

7. Reception Every forms made available Documentation and enrollment done at reception

8. Sequential flow of work Data entry, fee, biomatrics, photograph, disclaimer at one go Approval by licensing authority within two minutes

9. Computerized Learner license test The skill evaluation about the traffic signages, road regulation, duties in case of accidents,documentation of vehicles are evaluated through computerized software.  Unbiased testing  Quick results within seconds  Very high output  muti lingual option available  Voice support system for illetrate  100% transparency possible  Database of test available  High customer satisfaction  Multiple choice questionnaire and every applicant to get different test

10. Video surveillance system The entire working of the office is video captured through close circuit camera tv  video footage recording available for one year or more  IP camera to display the office proceeding any where globally  control of activity by the officer in charge very effectively  control over unscrupulous element in and around the office complex  Security measures prudently  Driving test audit, second layer supervision possible  Every applicant to undergo the actual driving test as well as a tool to the applicant not to dare to avoid driving test  Transparency enhancement in driving test

11. Customer Services Comfort seating and air conditioned waiting hall Form filling counters Audio guidance Hygienic amenities

12. Road safety activities Free of cost brochure are made available to the public Audio pre recorded messaging provided Video presentation displayed how the accidents taking place for neglecting minor precautions Collection of actual accidents to teach public the reason leading the accidents Road safety activities along with companies institutions like DSIR,AAUI, Hero Honda

13. Disposal of various job S No itemother officesVasant Vihar 01Renewal of driving license 04 hours15 minutes 02Renewal of driving license Transport 07 days 01 day 03Permanent driving license 02 hrs20 minutes 04Learner license1 day30 minutes 05Inspection of vehicles1 hr10 minutes 06Smart card registration07 daysSame day 07Conductor license and badges 02 days30 minutes