1. Week 1

2. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1

3. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 The tools for dialogue Central part of the course. Use of different dialogue tools to enrich and foster GOOD and PRODUCTIVE dialogues. Ladder of inference The iceberg model Four player model Dialogue flow diagram

4. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 Ladder of inference Complete Data Generalization Attribution Interpretation Selected Data Action Mental Block 1. Reflection 2. Balance Inquiry with Advocacy Source: Chris Argyris “Go outside the classroom” “Alex is rude” “Alex is rude because he is from Monterrey Tech ” “All Monterrey Tech people are rude” “I will never work with Monterrey Tech people” Videotaping everything

5. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 Inquiry: making other’s mental model explicit Advocacy: making your mental model explicit When you said [A], I felt [B], and made assumption [C ] about you, but I may be wrong. (advocacy) My intention is [D], could you tell me what was your thinking? (inquiry)

6. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 6 Event Pattern Structure Mental Model Shared Vision Higher Leverage Reactive Adaptive Creative Reflective Generative Systems Thinking Generative Dialogue Aspiration The Iceberg Model Source: Peter Senge

7. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 RolesEffective roleIneffective role MoverDirectionDictator FollowerSupportBlind Follower OpposerCorrectionSaboteur BystanderPerspectiveApathy The four player model Source: David Kantor

8. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 Past Whole Parts Generative Dialogue Polite Convers ation Debate Empathic Listening Source: Otto Scharmer Dialogue flow diagram Future

9. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 Collaborative learning. Key steps. Positive Interdependence Individual Accountability Face-to-Face (Promotive) Interaction Interpersonal Skills Group Processing Thru project development Individual and group grades, on 3 times: pre, during and post activity By assigning student roles: Leader / editor, Time keeper, Summarizer, Reflector, Ellaborator By engaging in discussions and in practice. By reflecting upon action.

10. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 The student roles (detail) Facilitator/Encourager: This student gets discussion moving and keeps it moving, often by asking the other group members questions, sometimes about what they've just been saying. Timekeeper: Someone needs to make sure that the group stays on track and gets through a reasonable amount of material in the given time period. Summarizer: Every so often (perhaps once per question for a list of questions, or at the end for one question), this student provides a summary of the discussion for other students to approve or amend. Reflector: This student will listen to what others say and explain it back in his or her own words, asking the original speaker if the interpretation is correct. Elaborator: This person seeks connections between the current discussion and past topics or overall course themes.

11. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 Team integration

12. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 General grading for the partial exams (and final period)

13. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 General grading for the partial exams (and final period) Partial 1Partial 2Partial 3 Accigame 100% Partial assessments Writing proficiency Group skills proficiency (Expos)

14. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 General grading for the partial exams (and final period)

15. World Class Business and Communications M. en I. Alejandro Flores World Class Business and Communications M. en I. Alejandro Flores Instituto Mar de Cortés Week 1 In class rules Tech gadgets? Time of arrival? Academic dishonesty? Equipment maintenance?