2.  Cracking the Cross-Generational Code “Text Talk”  LOL  TMI  BRB  TYVM  GMTA  TTYL  BTW  IMO  WTG  BFN  F2F  IDK

3.  Text Talk - ANSWERS  LOL - Laughing out loud  TMI - Too much information  BRB - Be right back  TYVM - Thank you very much  GMTA – Great minds think alike  TTYL - Talk to you later  BTW – By the way  IMO - In my opinion  WTG - Way to go  BFN - By for now  F2F - Face to face  IDK – I don’t know

4.  Is this your reality?

5.   How to compose reader-friendly emails that cause people to respond  Is your cell phone behavior rude or respectful?  3 Clues that you should choose to call rather than email or text  How to make the most of social networking at the “virtual water cooler”  Sarita’s Survey: What the tech-savvy suggest for staying connected! Tackling Technology

6.  Email Not a Substitute for Real Communication

7.  “People don’t care how much you know until they know how much you care.” John Maxwell, Author & Leadership Expert First…Back to Communication Basics!

8.  Communication Basics

9.  Communication Is…

10.  YOU NEED TO STOP TYPING IN ALL CAPS CUZ IT MAKES U LOOK STUPID AND U R NOT GONNA GET A REPLY. Verbal & Non-Verbal ONLINE What’s Wrong with this email?

11.   You vs. I  CAPS/ Bold = Aggressive  Formal vs. Informal  Fonts & Frills  Blaming words Verbal & Non-Verbal ONLINE

12.   Write a meaningful subject line. “Event rescheduled” instead of “Event update”  Keep the message focused - Bullet points, 5 Sentences w/ space between  Avoid attachments, if possible.  Respond Promptly. Ex – Email Received…detailed reply tomorrow.  Show Respect and Restraint. Creating “Hi Touch” Reader-Friendly Emails

13.  Show Respect and Restraint

14.   Rule #1: Numerous Questions  Rule #2: Sensitive Subject  Rule #3: Conflict Resolution By the way, THANK YOU notes are even better in “hard copy” rather than email or call. 3 clues that you should choose to call instead of email or text

15.   Shouting into the cell phone  Driving—and walking-- poorly while talking on cell phone  Having a conversation on cell phone/multi-tasking instead of talking with those in your presence  Phone conversation on speaker in a public place  Talking/Texting during meetings High Tech Checklist: Is Your Cell Phone Behavior Rude or Respectful?

16.   Ideally post at least 5 times per week.  Provide valuable information/share your story.  Respect their views…positive or negative. (Sarita’s “Rules for Receiving Criticism”)  Create in-person follow-up opportunities.  Encourage discussion and participation. (eNewsletter example) Making the most of social media (Facebook, LinkedIn, etc.)

17.   eNewsletter Resources: http://Constantcontact.com http://Mailchimp.com http://Verticalresponse.com Creating “Community” among your eNewsletter Readers

18.   Be proactive in reaching out to connections; NOT just when you want something from them  Never lunch alone. Regularly schedule lunch with someone in your network  Pick up phone or stop by occasionally  Turn off your devices and listen without distraction  Use tech resources—text, email, skype, conference calls, social media--for touching base and sharing info but NOT to replace the relationships Sarita’s Survey: What the tech-savvy suggest for staying connected

19.  Social Networking NOT a replacement for REAL Interaction

20.  "If you don't like something, change it. If you can't change it, change your attitude. Don't complain.“ - Maya Angelou, Poet, Author & Educator High Tech is Here to Stay!!!

21.  Please drop off your business card to receive Sarita’s monthly email: “What Do You Say” Communique ’ Sarita’s Book If You Can’t Say Something Nice, What Do You Say? Available at http://Amazon.com Now on kindle too! http://Amazon.com --BOOK SIGNING FOLLOWING PRESENTATION-- LET’S STAY IN TOUCH http://SaritaMaybin.com San Diego, California, U.S.A. http://SaritaMaybin.com