2.  UNDERSTANDING CUSTOMER  PREPARING OURSELVES FOR CUSTOMER  CREATING POSITIVE IMPACT ON CUSTOMERS  BUILDING EFFECTIVE RELATIONSHIPS  MAKE IT EASY

3.  CUSTOMER SERVICE IS A DYNAMIC ACT  CUSTOMER SERVICE REQUIRES ALL OF SENSES AND INTELLIGENCE, OUR SOCIAL SKILLS, OUR BODY LANGUAGE, OUR TONE, CHOICE OF WORDS, EYE CONTACT, FACE EXPRESSION, OUR ATTENTION TO CUSTOMERS,

4.  CUSTOMERS ARE NOT A COMMODITY THAT’S WHY YOU CAN NOT SCAN THEM

5.  Prompt  Polite  Professional  Proactive  Persistent  Passion  Purpose  Promise  Pride

6.  WARM AND FRIENDLY GREETINGS WITHING 15 SECONDS  PRACTICE MINIMUM HOSPITALITY  MAKE CUSTOMERS FEEL HOME  UNDERSTANDING CUSTOMERS NEEDS AND CONCERNS  GETTING TO THE BOTTOM LINE AND GETTING THE ISSUE RESLOVED  EMPATHIZE  CONNECT WITH CUSTOMERS ONE ON ONE

7. SERVICE DELAYED IS SERVICE DENIED

8.  FRIENDLY AND SMILING PERSONALITIES  PRACTICE LISTENING SKILLS  LISTEN WITHOUT INTERRUPTION  RESPECT THEIR EMOTIONS  DEVELOP POSITIVE RELATIONSHIP  DEVELOPING RAPPORT WITH THE CUSTOMERS  TREATING THEM WITH ULTIMATE RESPECT  FOCUS ON THE PROBLEM NOT THE PERSON IF A CUSTOMER IS FRUSTRATED AND BEING RUDE  TREAT THEM LIKE A MILLION DOLLAR CUSTOMERS  PRACTICE “PARADIGM SHIFT” PHENOMENON WHEN YOU COME ACROSS AGGRAVATING CUSTOMERS.

9.  DELIGHT YOUR CUSTOMERS  Create Loyalty through EnAct,  e-g., customer comes in for stop payment, we evaluate accounts and recommend upgrade with benefits, HELOC to refi higher interest loans, avoiding any other fees, and above all, we are asking and listening to our customers.. not many banks and org do that.

10.  IT TAKES TWO TO HAVE A SMOOTH TRANSACTION, OTHERWISE IT CAN BE AS COMPLEX AS ANTHING

11.  KNOW YOUR PRODUCTS  EXPLORE CUSTOMER’S NEEDS  ESTABLISH CUSTOMER’S NEEDS  USE THE POWER OF ONE  EMPATHIZE “PUT YOURSELF IN CUSTOMER’S SHOES”  ENSURE RELIABILITY  BE FAIR TO YOUR CUSTOMER  CONTROL THE SALES DIALOGUE

12.  MIRACLES DON’T HAPPEN IN SALES THAT’S ORDER TAKING

13.  IT TAKES MORE THAN SIX SENSES TO UNDERSTAND CUSTOMERS AND BUILD EFFECTIVE RELATIONSHIPS  -VISUAL SENSE  EYE CONTACT  - SENSE OF UNDERSTANDING  -LISTENING SENSE  - SENSE OF RESPECT  - SENSE TO CONNECT ONE – ON – ONE  - SENSE TO RESPECT CUSTOMER’S EMOTIONS  - SENSE TO RESPECT THEIR TIME  - SENSE TO RESPECT THEIR PRIVACY  - SENSE TO RESPECT THE PERSONS ACCOMPANYING OUR CUSTOMERS  -

14. CUSTOMER’S ARE FRAGILE HANDLE THEM WITH CARE

15. OUR CUSTOMER’S ARE NOT MADE IN CHINA BUT THEIR ATTITUDES ARE MADE OF FINE CHINA

16. OUR PRODUCTS WILL BE FORGOTTEN BUT OUR SERVICE WILL ALWAYS’S BE REMEMBERED

17. PUT YOURSELF IN 3 RD PLACE YOUR CUSTOMER COMES FIRST AND YOUR ORGANIZATION COMES SECOND

18. OUR SERVICE TO OUR CUSTOMERS IS A TRUE REFLECTION OF OUR PREPAREDNESS, UNDERSTANDING AND PERSONALITY

19.  CUSTOMERS ARE LIKE MIRRORS FROWN AT THEM AND THEY WILL FROWN AT YOU. SMILE AT THEM AND THEY WILL SMILE AT YOU

20.  ESTABLISH THE NEEDS  LOOK FOR OPPORTUNITIES  SOWING THE SEED FOR OTHER PRODUCTS AND SERVICES  PRACTICE ONE CALL RESOLUTION  ASK FOR REFERRALS

21.  REFLECTING THESE VALUES IN OUR EVERY DAY LIVES  TREAT YOUR LAST CUSTOMER LIKE YOUR FIRST CUSTOMER OF THE DAY  BE GENUINE  FOLLOW UP

22.  PASSION TO SERVE  PASSION TO EXCEL  PASSION TO DO MORE  PASSION TO DIFFERENTIATE

23.  WE CANNOT DIRECT THE WIND BUT WE CAN ADJUST THE SAILS”

24.  KEEPING IN MIND OUR BIGGER PURPOSE OF SERVING OUR CUSTOMERS  INCREASING OUR OPPORTUNITIES  INSTILLING SENSE OF SATISFACTION IN OUR CUSTOMERS MIND  INCREASING OUR SATISFIED CUSTOMER BASE  TAKING PRIDE IN CREATING VALUE FOR OUR CUSTOMERS

25.  PUT A SMILE ON OUR CUSTOMER’S FACE

26.  KINDNESS IS NOT A RANDOM ACT

27.  CUSTOMER SERVICE DEMANDS DYNAMICS OF PASSION AND COMPASSION.  TWO MOST IMPORTANT EMOTIONS THAT BRING IN THE BEST ATTITUDE ARE PASSION AND COMPASSION.  THINK OUTSIDE THE BOX AND TAKE BUSINESS TO THE CUSTOMERS PLACE.

28.  ONE CALL RESOLUTION IS MORE COMPETITIVE THAN FIRST CALL RESOLUTION.

29.  Our body may be cold but our hearts should be warm!!

30.  TREAT YOUR LAST CUSTOMER LIKE YOUR FIRST

31.  INSTITUTIONALIZE CUSTOMER SERVICE  WHEN IT COMES TO CUSTOMER SERVICE, WE WILL NEVER BE OUT OF STOCK!!!  OUR ATTITUDE AND APPROACH TOWARDS OUR CUSTOMERS, INTERNAL AND EXTERNAL, WILL ALWAYS BE FILLED WITH CUSTOMER SERVICE.

32.  Its all about humanity, taking care of people,  Humanity in religious terms and  Customer Service in business terms.

33.  The most effective tool in providing excellent customer experience is YOU!!

34.  “THERE IS NO FINISH LINE WHEN IT COMES TO SERVE OUR CUSTOMERS”