1. 1 © Aberdeen Group 2013 – Not For Distribution ™ Meeting the Rising Challenge of Modern Networks

2. 2 © Aberdeen Group 2013 – Not For Distribution What we’ll learn State of new technologies and their impact The challenges businesses face today in managing and optimizing networks and applications Detailed looks at the impact of key emerging technologies How Best-in-Class organizations are meeting these technology challenges Benefits of being a Best-in-Class business Aberdeen Recommendations

3. 3 © Aberdeen Group 2013 – Not For Distribution Aberdeen Research Methodology

4. 4 © Aberdeen Group 2013 – Not For Distribution Emerging Technologies: The Good and the Bad New technologies keep things exciting and offer improved capabilities and features. They also disrupt established practices and increase complexity and the difficulty of tech management.

5. 5 © Aberdeen Group 2013 – Not For Distribution Rising Tide of Emerging Technologies  Top emerging technologies being deployed by business today. Source: Aberdeen Group, June 2013

6. 6 © Aberdeen Group 2013 – Not For Distribution Rising Tide of Emerging Technologies  Continued from previous slide. Source: Aberdeen Group, June 2013

7. 7 © Aberdeen Group 2013 – Not For Distribution Top Challenges Faced by Business Today  For this data, we asked organizations what the top pressures were that were impacting network and application service, performance and management. Source: Aberdeen Group, June 2013

8. 8 © Aberdeen Group 2013 – Not For Distribution Increasing Pressures on Enterprises

9. 9 © Aberdeen Group 2013 – Not For Distribution Service Margins vs. Product Margins Source: Aberdeen Group, December 2012 Not for Distribution

10. 10 © Aberdeen Group 2013 – Not For Distribution Emerging Technologies: A Deep Dive Let’s shed some light on key new technologies impacting business today.

11. 11 © Aberdeen Group 2013 – Not For Distribution Server Virtualization and Private Cloud +50% of all applications deployed on virtualized servers 55% 69% 62% 74% 48% 72% 0% 10% 20% 30% 40% 50% 60% 70% 80% Currently Deployed on Virtualized Servers Will be Deployed on virtualized Servers when all Projects Completed % of Survey Respondents n = 123 SmallMid-SizedLarge Source: Aberdeen Group, January, 2013

12. 12 © Aberdeen Group 2013 – Not For Distribution Real-Time Communications VoIP phones and software, and larger Unified Communications, connect voice, video, collaboration, and email into an overarching collaborative infrastructure. While these real- time systems provide increased communication functionality and improved management capabilities, they increase overall network traffic. Due to their high demand for bandwidth and low tolerance for latency, they require the highest levels of network service in order to satisfy end-user expectations for enterprise-class communications. 30% of organizations consider Unified Communications and Voice Over IP to be critical to their overall business

13. 13 © Aberdeen Group 2013 – Not For Distribution The Move to Mobility Corporate applications and data are accessed from anywhere and on anything. The rise of powerful tablets and smartphones and the increasing prevalence of the Bring Your Own Device trend mean that companies are delivering applications to new types of devices over networks that they have no control over or visibility into Number one pressure (for 71% of organizations) is increased demand for mobile application access In a recent Aberdeen survey, 91% of respondents said they are using a smartphone or tablet in the workplace

14. 14 © Aberdeen Group 2013 – Not For Distribution Public Cloud While cloud computing offers benefits in infrastructure costs and management, it adds new complexities. As cloud system adoption rates increase, businesses will need to continue to ensure high application uptime and performance levels. The top THREE pressures driving cloud-focused organizations to invest in performance management solutions: 43% said that the need to meet and measure Service Level Agreements 39% chose rising user demand for applications and network bandwidth 30% listed rising use of mobile devices and applications

15. 15 © Aberdeen Group 2013 – Not For Distribution More Emerging Technology on the Horizon Big Data Social Networking Virtual Desktops & Applications IPv6 Software Defined Networking

16. 16 © Aberdeen Group 2013 – Not For Distribution Best-in-Class Strategies Source: Aberdeen Group, September 2012

17. 17 © Aberdeen Group 2013 – Not For Distribution Best-in-Class Results Network BenefitsNetwork Performance Best-in-Class Network Performance Followers Bandwidth Capacity Increased by 100% or higher 14% of networking leaders saw a large increase in network capacity Only 4% reached this bandwidth capacity milestone Network Throughput Increase of 40% or higher High increases in network throughput capability were reached by 16% of Best-in-Class, twice the number of followers 8% of Followers achieved improved network throughput End-users extremely or very satisfied with network performance 32% of end-users are extremely or very satisfied with performance Only 14% of end-users are extremely or very satisfied with network performance Source: Aberdeen Group, September 2012

18. 18 © Aberdeen Group 2013 – Not For Distribution Best-in-Class Take a Profit Centric View Source: Aberdeen Group, December 2012 Not for Distribution

19. 19 © Aberdeen Group 2013 – Not For Distribution Metrics Average Result Customer Satisfaction > 90% Customer Satisfaction < 50% Customer Retention89%48% Customer Loyalty Score7732 Revenue Growth (Previous 12 Months) 3.7%-1.7% Service Revenue Growth (Previous 12 Months) 6.1%-2.9% Link Between Customer Satisfaction and Loyalty / Revenue Source: Aberdeen Group, December 2012 Not for Distribution

20. 20 © Aberdeen Group 2013 – Not For Distribution Top Roadblocks for Effective Service Management Source: Aberdeen Group, December 2012

21. 21 © Aberdeen Group 2013 – Not For Distribution Aberdeen Strategic Recommendations

22. 22 © Aberdeen Group 2013 – Not For Distribution Aberdeen Strategic Recommendations

23. 23 © Aberdeen Group 2013 – Not For Distribution Aberdeen Strategic Recommendations

24. 24 © Aberdeen Group 2013 – Not For Distribution Contact Aberdeen: Phone: 617.854.5200 Fax: 617.723.7897 Member.Services@Aberdeen.com THANK YOU! Additional reports, blogs and other content on these and other topics freely available at www.aberdeen.com