1. 28/04/201509/03/10© Copyright ExpatHouse1 SPCC HR Forum March 17, 2010 Nordic and Polish Managers in the same picture E XPAT H OUSE

2. 09/03/10 Nordic management styles strive for less hierarchy vertical communication equality task delegation responsibility taking consensus and cooperation conflict avoidance transparency trust QUALITY + COST +SERVICE = ROI

3. 09/03/10 Trust = SpeedCost CROSS-CULTURE DIVIDEND Energy

4. 09/03/10 Trust = SpeedCost CROSS-CULTURE TAX Energy

5. 28/04/201509/03/10© Copyright ExpatHouse5 How to win the race?

6. 09/03/10 86% 85% Technical installation vs human implementation Installation is a critical phase.... But it’s not enough Why invest in human implementation? 90% of all companies fail to execute strategy successfuly - Balanced Scorecard Collaborative 60% to 70% of technology insertions are ineffective – SEI 7 to 10 CRM (Customer Relationship Management) initiatives fail – Aberdeen research Only 5% of the workforce understands their company strategy - Balanced Scorecard Collaborative Eight of the 10 largest mergers over the last 10 years failed - Fast Company

7. 28/04/201509/03/107 Corporate cultures Informalism Egalitarianism Incubator = Person Culture Guided Missile = Task Culture Family = Power Culture Eiffel Tower = Role Culture sco fra uk ger ind swe jap fin usa chi pol den nor Fons Trompenaars

8. 28/04/201509/03/10© Copyright ExpatHouse8 HQ Strategy – common goal – shared mindset Long-term orientation Hierarchical versus flat organisational mindset Responsibility – task delegation Initiative taking Communication Knowledge sharing Team work Language Time orientation –time management Motivation drivers Trust Challenges in Nordic - Polish collaboration

9. 09/03/10 -confessing the reality -accepting that we are different, culturally and as persons -interest and desire to improve the situation -courage -tolerance -time and effort Reality To face therequires

10. 09/03/10 Reconciliation my MY WAY YOUR WAY OUR WAY

11. 09/03/10 You’ve Got to be IN to WIN

12. © Copyright ExpatHouse12 Anitta Koskio CEO ExpatHouse mob +48 514 089 220 anitta.koskio@expathousesoltuions.com www.expathousesolutions.com