1. HEMS Vision & Mission Our Program, LLC

2. Vision Vision Mission Mission Principles Principles Collaboration Collaboration Authenticity Authenticity Mission Integration Mission Integration Safety Philosophy Safety Philosophy Metrics Metrics Technology & Training Technology & Training People People Management Management Our Operating Philosophy

3. Our Vision... Our Program will be recognized by our patients, employees, competitors, suppliers and industry peers as the preeminent aeromedical services company in the United States. Our benchmarks will be innovation and safety. Our Program will be recognized by our patients, employees, competitors, suppliers and industry peers as the preeminent aeromedical services company in the United States. Our benchmarks will be innovation and safety.

4. Our Mission... Our program provides leading aeromedical service to all we serve through dedication to quality and safety, while maintaining an attitude of human service consistent with the core values of the our parent institution. Our program provides leading aeromedical service to all we serve through dedication to quality and safety, while maintaining an attitude of human service consistent with the core values of the our parent institution.

5. We honor God in all we do... We honor God in all we do... We advance & enhance the vision of our parent organization... We advance & enhance the vision of our parent organization... We pursue & exemplify excellence... We pursue & exemplify excellence... We innovate in the interest of safety... We innovate in the interest of safety... We assist in the support & encourage the professional growth & development of our employees... We assist in the support & encourage the professional growth & development of our employees... We contribute in a positive manner to the communities we serve... We contribute in a positive manner to the communities we serve... Our Principles...

6. Mission Integration

7. Mission Integration... We act in a manner that provides meaningful response to the human needs of our patients, our coworkers and the communities we serve. We integrate the core values of our organization with our professional competencies and this is demonstrated in our actions. We are perceived as a “family” and recognize the importance of our own individual families. We act in a manner that provides meaningful response to the human needs of our patients, our coworkers and the communities we serve. We integrate the core values of our organization with our professional competencies and this is demonstrated in our actions. We are perceived as a “family” and recognize the importance of our own individual families.

8. Safety Philosophy

9. We strive to operate the safest HEMS program in the industry... We operate to “zero tolerance” aviation standards for the safety of our patients and medical crews. Our aircraft operate under Instrument Flight Rules, our pilots are “Airline Transport” certified and train to FAA Part 135 standards, our maintenance technicians are FAA “Inspector Authorized,” and we operate under the scrutiny of a full time Director of Safety & Compliance. Our operational and safety standards exceed all FAA and CAMTS requirements for helicopter emergency medical service programs. We operate to “zero tolerance” aviation standards for the safety of our patients and medical crews. Our aircraft operate under Instrument Flight Rules, our pilots are “Airline Transport” certified and train to FAA Part 135 standards, our maintenance technicians are FAA “Inspector Authorized,” and we operate under the scrutiny of a full time Director of Safety & Compliance. Our operational and safety standards exceed all FAA and CAMTS requirements for helicopter emergency medical service programs.

10. Metrics

11. We measure our performance... We develop and utilize protocols that measure, monitor, and compare our performance within our program, our medical system, our region and our industry. We establish and utilize various benchmarks and metrics to assess progress toward our safety and performance goals. We employ Management By Objective, 6 Sigma, and Total Quality Management operating standards to all aspects of our company operation. We develop and utilize protocols that measure, monitor, and compare our performance within our program, our medical system, our region and our industry. We establish and utilize various benchmarks and metrics to assess progress toward our safety and performance goals. We employ Management By Objective, 6 Sigma, and Total Quality Management operating standards to all aspects of our company operation.

12. Technology & Training

13. We are committed to the practical application of advanced technology... Whenever practical, we employ advanced technology, training and management systems to enhance the safety of our patients and personnel, improve the reliability of our aircraft, advance the quality of our aircraft maintenance, and maximize the efficiency of our flight operations. Whenever practical, we employ advanced technology, training and management systems to enhance the safety of our patients and personnel, improve the reliability of our aircraft, advance the quality of our aircraft maintenance, and maximize the efficiency of our flight operations.

14. Our People

15. We have exceptional and qualified employees... We respect them. We engage them in our mission. We have confidence in their ability to make good choices and we empower them to do so. We are committed to their professional development and success. We recognize them for their achievements and contributions. We respect them. We engage them in our mission. We have confidence in their ability to make good choices and we empower them to do so. We are committed to their professional development and success. We recognize them for their achievements and contributions.

16. Our Management

17. Our managers are decision makers... They have the authority and freedom to make decisions and we live with those decisions. We expect, encourage, preach and demand individual initiative and ideas from our management. We work everyday to merit our employee confidence, trust, commitment, loyalty and respect. They have the authority and freedom to make decisions and we live with those decisions. We expect, encourage, preach and demand individual initiative and ideas from our management. We work everyday to merit our employee confidence, trust, commitment, loyalty and respect.

18. Collaboration

19. We endeavor to positively impact our industry... We seek opportunities to collaborate with professional organizations, institutions, and governmental agencies working to improve the safety of the Helicopter Emergency Medical Service industry. We seek opportunities to collaborate with professional organizations, institutions, and governmental agencies working to improve the safety of the Helicopter Emergency Medical Service industry.

20. Authenticity

21. We are committed to our mission... Our management, staff, policies, procedures, facilities, infrastructure, and actions speak always to the authenticity of our vision. Our management, staff, policies, procedures, facilities, infrastructure, and actions speak always to the authenticity of our vision.

22. Enjoy your visit with us... We’re glad to have you here with us.

23. Your Healthcare System