1. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Chapter 25 Interview, Portfolio, and Application

2. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Job Interview Conversation between applicant and potential employer Opportunity to present qualifications in- person

3. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Job Interview Keys to success: –Preparation –Practice Remember: –Interviewer may be stressed trying to find proper employee

4. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question College career services staff report that one of the main reasons graduates do not get hired for jobs for which the school receives leads is that the graduates _____. A.Are not technically qualified B.Do not have health care work experience C.Fail to sell themselves at interviews

5. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer C. Fail to sell themselves at interviews Most graduates qualified for jobs recommended by schools, but many fail to sell themselves at interviews

6. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for Job Interviews Learn about employer –Shows motivation and interest –Helps present appropriate qualifications –Allows for preparation of own questions to ask

7. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for Job Interviews Sources of information: –Internet –Human resource office or receptionist –News stories

8. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for Job Interviews Prepare to demonstrate qualifications –Review technical skills –Consider personal qualities –Think of examples that support skills and qualities

9. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for Job Interviews Prepare questions to ask employer –Must be appropriate for job and facility –Examples: What are the specific duties of the position? How would I be evaluated? Could you describe a typical day? What equipment would I be using?

10. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for Job Interviews Questions to avoid asking at first interview –Examples: What are the benefits? How many vacation days will I get? How long are lunch breaks? –Emphasize what you can give Not what you will get

11. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions General employment questions –Try to relate answers to job and employer’s needs –Examples: Tell me about yourself. Why do you want this job? What can you contribute to this facility?

12. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question True or False: –It is always a good idea to let employers know you are interested in being promoted because this shows you are motivated and have goals.

13. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer False Some employment situations do not have opportunities for promotion –E.g., small doctor’s office

14. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions Behavioral and situational questions –Demonstrate how you deal with specific problems and situations –May be given set of circumstances –May be asked to describe past experience

15. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions Health care questions –Specific to job –Require good understanding of field

16. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question “Tell me about how you would work with a patient who is angry about having to wait to see the physician” is an example of a _____. A.Behavioral question B.General question C.Health care question

17. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer A. Behavioral question Behavioral (or situational) question –Asking how you would handle a situation

18. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions Difficult questions –Example: Have you ever been fired from a job? –Stay calm –Answer honestly

19. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions Difficult questions –Do not speak negatively of previous employers –State what you have done to improve or solve problems, if appropriate

20. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions Illegal questions –Request information that cannot be used to make hiring decision –Examples: Marital status Number of children Nationality Financial status

21. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question Which of the following is an illegal question that an employer should not ask a job applicant? A.Can you lift 35 pounds on a regular basis? B.Have you ever been arrested? C.Are you able to work a flexible schedule?

22. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer B. Have you ever been arrested? Being arrested is not the same as being convicted of a crime and cannot be used when making a hiring decision. (Note: Being convicted of certain crimes can legally prevent individual from working in certain health care occupations.)

23. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Employer Questions Handling illegal questions –Ask how question relates to job –Determine employer’s real concern Respond to concern –If offensive, may refuse to answer or leave interview

24. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Appearance Creates first impression –Be clean –Demonstrate knowledge of what is appropriate in health care setting –Wear conservative attire –If unsure about what to wear, ask instructor or career service staff for advice

25. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question True or False: –It is best to remove facial piercing ornaments and cover tattoos when going to a job interview.

26. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer True Although many employers lenient, best to present conservative appearance until customs known

27. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Appearance Avoid wearing: –Excess jewelry –Heavy makeup –Colored nail polish –Long hair hanging loose –Untrimmed facial hair

28. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Securing References References –People who vouch for qualifications and character Not family members, relatives, or friends –Request permission in advance –Create reference list

29. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Securing References References –Letters of recommendation Written by former employers and others who know your work

30. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Portfolio Organized collection of written documents Supports claims about qualifications Includes the following: –Copy of diploma, certification, etc. –Documents that demonstrate competence –Work evaluations

31. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Portfolio Includes the following: –Letters of recommendation –Completed class assignments How to assemble –Organize materials logically –Place in binder with nice cover

32. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Professional Portfolio When to use –Make only one portfolio –Take to interviews Purpose: –Support what you say Use only as needed

33. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. What to Take to Interviews Extra resumes Application –If filled out at home Reference list List of important facts

34. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. What to Take to Interviews Portfolio Letters of recommendation Licenses and certifications Pen and notepad Appointment calendar

35. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Interview Practice Smile Introduce self Practice good handshake Maintain eye contact Speak clearly using pleasant voice Avoid meaningless words

36. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Interview Practice Sit calmly with good posture Answer questions fully –But avoid rambling Support answers with examples Show interest in other person

37. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Starting Off on the Right Foot Avoid being late –Arrive early If unfamiliar with area, do dry run beforehand Attend interview alone

38. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Starting Off on the Right Foot Be courteous and pleasant to everyone you meet Turn off mobile phone

39. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. During the Interview Focus on selling qualifications for job Listen carefully to employer –Determine needs Answer questions showing how you qualify for job

40. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. During the Interview Show interest by asking questions Balance warmth and friendliness with professionalism Never gossip or speak negatively of others Do not place items on interviewer’s desk

41. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. During the Interview Never read or appear to snoop through items on desk Use positive nonverbal communication Never lie about facts

42. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. After the Interview Send thank-you note Send requested information, if applicable Advise references Review impressions of employer and job

43. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. After the Interview Follow-up if you do not hear from employer by date hiring decision is to be made Continue job search

44. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Additional Requirements Tests for illegal drugs Psychological tests Immunizations Health screening Criminal background check Proof of right to work in U.S.

45. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question True or False: –Some employers request credit information on potential employees.

46. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer True Some employers run credit checks on job applicants

47. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Accepting the Job Respond in writing and orally Do not take longer than one to two days to make decision

48. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Declining the Job Respond in writing Thank employer Not necessary to explain reason Never ignore job offer

49. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Dealing with Rejection Do not take as personal rejection Do self-evaluation May ask for employer feedback –But do not demand or insist on reason Seek help from your school

50. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Filling Out Applications Read entire application first Type or print neatly Ensure accuracy of all facts Write “N/A” –Rather than leave blank

51. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Filling Out Applications Write “negotiable” for salary Include signature and date Review for accuracy

52. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Question True or False: –If you have already submitted a resume, it is permissible to write “See Resume” on the employment history section of a job application.

53. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part. Answer False Complete all spaces on application form