1. Emotional Intelligence sets apart good leaders - an introductory workshop Ian Govier (Facilitator)

2. opportunitynowhere

3. What I wanted to be when I grew up.. If I wasn’t a nurse, I’d be.. When I retire I’m going to… What I want to achieve or change as a result of this workshop?

4. The same 5 common themes emerge from each inquiry. Since the inception of the NHS, more than 50 NHS public inquiries have been conducted to address catastrophic failures in patient care. Walshe & Higgins (2002) Disempowerment of staff and patients IsolationIsolation Poor communication Inadequate leadership / management Failure of systems and processes

5. “Emotional Intelligence Sets Apart Good Leaders”

6. What is Emotional Intelligence?

7. EQ embraces two aspects of intelligence: Understanding yourself, your goals, intentions, responses & behaviourUnderstanding yourself, your goals, intentions, responses & behaviour Understanding others & their feelingsUnderstanding others & their feelings

8. “Being nice” Letting feelings hang out” Emotional Intelligence (EQ) The ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth Mayer and Salovey, 1990 a field in infancy fast-growing aspects hearken to research of the 1940’s a field in infancy fast-growing aspects hearken to research of the 1940’s

9. another definition... "Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence." Dr. Robert K. Cooper Executive EQ: Emotional Intelligence in Leadership and Organizations, 1996.

10. and another definition... "Emotional Intelligence is a way of recognising, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Some research suggests it is responsible for as much as 80% of the "success" in our lives." Freedman et al. Handle With Care: Emotional Intelligence Activity Book, 1998

11. and yet another definition... "Emotional Intelligence is the intelligent use of thoughts and emotions, heart and mind working harmoniously. It’s the ability to use the power of your emotions as a source of information, motivation and connection." Randi B. Noyes. The Art of Leading Yourself – tap the power of your Emotional Intelligence, 2004.

12. In other words, EQ is about…… Knowing how you and others feel and what to do about itKnowing how you and others feel and what to do about it Knowing what feels good and what feels bad, and how to get from bad to goodKnowing what feels good and what feels bad, and how to get from bad to good Possessing emotional awareness, sensitivity and the management skills that will help us to maximise our long term happiness and survivalPossessing emotional awareness, sensitivity and the management skills that will help us to maximise our long term happiness and survival

13. EQ - seeing the bigger picture

14. Like a tip of a great iceberg, the true significance of our emotional intelligence is only now being uncovered (Dr.Stephen R. Covey, 2004) (Dr.Stephen R. Covey, 2004)

15. An elephant is like a fan An elephant is like a wall An elephant is like a spear An elephant is like a tree An elephant is like a snake An elephant is like a rope

17. “Emotional Intelligence Sets Apart Good Leaders”

18. “Best Boss – Worst Boss” From your career experiences identify the key characteristics of your Best Boss / Worst Boss

19. Break Time

20. The Components of Emotional Intelligence (EQ) Self-Awareness Self (Emotion) Management Empathy Social Skills (Relationships) Motivation (Daniel Goleman, 1995)

21. Emotional Intelligence Star EmpathySocial skills Self management / regulation Motivation Self awareness

22. Self-Awareness The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others  Emotional self awareness  Accurate self-assessment  Self-confidence

23. ‘0 wad some Power the giftie gie us To see oursels as ithers see us!’ Robert Burns

24. How are you feeling? How are you feeling? (naming and describing our emotions) Group exercise

25. There are considered to be six basic emotions which have universally recognizable facial expressions: Surprise, Fear, Happiness, Anger, Sadness & Disgust.

27. Emotional self-awareness The inability to notice our true feelings can leave us at the mercy of others. People with greater certainty about their feelings are often better pilots of their lives and have a surer sense about how they feel about personal decisions.

28. The value of taking time for self- awareness requires an ability: to recognize appropriate body cues and emotions to label cues and emotions accurately to stay open to unpleasant as well as pleasant emotions to include the capacity for experiencing and recognizing multiple and conflicting emotions

29. EQ Awareness Test Group exercise

30. Self Awareness & Conflict The ‘DESC’ Script D escribe the situationD escribe the situation E xpress how you FEELE xpress how you FEEL S pecify what you wantS pecify what you want C onsequences which will result, positive or negativeC onsequences which will result, positive or negative

31. Emotional Intelligence Star Self management / regulation Self awareness

32. Self-Management The ability to control or redirect disruptive impulses and moods The propensity to suspend judgement to think before acting  Self-control  Trustworthiness  Conscientious  Adaptability  Achievement orientation  Initiative

33. Creating & developing TRUST Group exercise

34. Be trusting yet be wise!

35. Between what happens to us and our response to it…. …..is our freedom to choose our response

36. Emotional Intelligence Star Empathy Self management / regulation Self awareness

37. Empathy The ability to understand the emotional makeup of other people Skill in treating people according to their emotional reactions  Empathy  Organisational Awareness  Workplace orientation

38. Developing empathy Group exercise

39. Developing empathy links to Greater emotional stability Greater interpersonal sensitivity Better educational performance Developing empathy

40. Emotional Intelligence Star EmpathySocial skills Self management / regulation Self awareness

41. Social Skills Proficiency in managing relationships and building networks An ability to find common ground and build rapport  Visionary Leadership  Influence  Developing Others  Communication  Change catalyst  Building bonds  Teamwork and collaboration P

42. The art of social relationships-- managing emotions in others LEADER.To excel at people skills means having and using the competencies to be an effective friend, negotiator, and LEADER. One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others. social skills

43. Emotional Intelligence Star EmpathySocial skills Self management / regulation Motivation Self awareness

44. Motivation A passion to work for reasons that go beyond money or status A propensity to pursue goals with energy and persistence  Strong drive to achieve  Organisational commitment  Optimism even in the face of failure

45. How do we develop these components in the RCN CLP? Group Work Self-Awareness Self-Management Empathy Social Skills Motivation

46. What has EQ got to do with improving patient care?

47. Ten Habits of Emotionally Intelligent People Ten Habits of Emotionally Intelligent People (Hein, 1999) Label their feelings, rather than labelling people or situationsLabel their feelings, rather than labelling people or situations Distinguish between thoughts and feelingsDistinguish between thoughts and feelings Take responsibility for their feelings.Take responsibility for their feelings. Use their feelings to help make their decisionsUse their feelings to help make their decisions Show respect for other people’s feelingsShow respect for other people’s feelings

48. Ten Habits of Emotionally Intelligent People Feel energised not angryFeel energised not angry Validate others’ feelingsValidate others’ feelings Practise getting a positive value from their negative emotionsPractise getting a positive value from their negative emotions Don’t advise, command, control, criticize, blame or judge othersDon’t advise, command, control, criticize, blame or judge others Avoid people who invalidate them or don’t respect their feelingsAvoid people who invalidate them or don’t respect their feelings

49. Emotional Intelligence Star EmpathySocial skills Self management / regulation Motivation Self awareness

50. “Emotional Intelligence Sets Apart Good Leaders”

51. Final Thoughts!

52. What will I do differently as a result of this workshop?

53. Melissa Fitzpatrick (2005), former editor-in-chief of Nursing Management, wrote: ‘To the public these ads showcase diversity, intelligence, competence, and caring - the essence of nursing.’

54. So you may have the brains and the technical ability of your profession… …but have you got the touch?

55. Great leaders … are people with enormous self-knowledge. They have self-insight and self-respect balanced by scepticism … sceptics who understand their own masks as well as the masks of life, and this understanding makes them humble. They see the humanity in others and deal with them in compassionate yet realistic ways. This duality makes for a wonderful leader. (McKee, 2003)

56. Really believe in your heart of hearts that your fundamental purpose, the reason for being, is to enlarge the lives of others.

57. Your life will be enlarged also. And all of the other things we have been taught to concentrate on will take care of themselves.

58. Emotionally intelligent leaders look out of the window to apportion credit - they acknowledge colleagues, and admit to a fair dose of good luck. But they look in the mirror to assign responsibility - they never blame outside events when things go wrong. In contrast, less emotionally intelligent leaders tend to do the opposite - they look out of the window for factors to blame, but they gaze in the mirror to credit themselves when things go well.

59. Which one are you?

60. Thank You Diolch Website: www.ctrtraining.co.uk http://www.ctrtraining.co.uk/resources.php