2. Provide a platform built on security, privacy, and trust Maintain an evergreen service Offer highly configurable and scalable services

3. Relentless on Security 24 hour monitored physical datacenters Logical isolation of data between tenants Segregation of internal datacenter network from the external networks Encryption at rest and in transit (AD-RMS) Securing access to services via identity Data loss prevention Anti-virus/anti spam Service Continuity 99.9% uptime Financial guarantees on uptime Redundancy in both functionality as well as data Automated monitoring and recovery systems 24x7 on-call engineering team available to handle issues Independently Verified ISO 27001 EU Model Clauses HIPAA-HITECH FERPA FISMA U.K. G-Cloud IL2 CJIS Data Maps Customers know where their data is stored Role based Access Customers know who can access their data and why Compliance Notifications Customers can stay in the know by choosing to receive updates regarding changes to security, privacy, and audit information No advertising We don’t build advertising products out of customer data No data mining We don’t scan the contents of customer email or documents for analytics or data mining No co-mingling Business data and consumer data are stored separately Data is portable Customers own the data and can remove their data whenever they choose

4. Insights to help manage change Direct to customer communications | Organizational readiness content Build trust and compliance Security comes first Evolving standards Deliver new features and value Monthly release cadence Minor & major updates Up-to-date, no patching Respond to customer feedback through agile development Direct feedback Real-time information Common support issues

5. Major changes to Exchange, SharePoint, Lync and Yammer New scenarios and/or services Changes that require admins to take action Major Major updates examples: Rights Management Service availability Office Mobile for iPhone Real-time Office Web Apps co-authoring HIPAA/BAA support for SharePoint Security and performance improvements Incremental feature improvements and fixes Country, currency and language expansion Minor Minor update examples: Continuous service reliability improvements Trials expansion to new markets Updated Exchange Deployment Assistant GoDaddy integration

6. Fewer surprises Notifications through direct to customer messages Office 365 Service Updates Wiki Fewer surprises Notifications through direct to customer messages Office 365 Technology blog blog Organizatio n readiness In service Get Started content and online training videos for users Notify admins about client status: OS, browser, and Office version incompatibility

7. Customer engagement Send-a-smile in-product feedback Support and community aggregate customers’ issues Old New

8. What is disruptive change?disruptive change Disruptive changes require you to take action to avoid significant user experience degradation. You will be notified 12 months before having to accept changes Office 365 considers disruptive. How do we provide notice? We will provide an announcement in the Office 365 Community. Additionally, we provide notice direct to you via email sent to your service’s global admins. When does the 12-month period start? It begins when general notice is provided in the Office 365 Community. Email notice may be delivered to your service’s global admins after the community announcement.

9. Customers can mix and match services to meet their requirements Redundant datacenters and financially backed SLA provide uninterrupted and reliable access Office 365 is a highly configurable with some customization Choose the flexibility between cloud and hybrid deployment

10. © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.