1. UMHS Enterprise Encryption An Overview for Medical School Departments and Centers January/February 2015

2. Action Required Enroll the following mobile devices in AirWatch by 2/23/2015: Apple devices with iOS version 5.0 and above Android devices by HTC, Samsung, and LG running Android version 4.0 and above Windows Phone 8 AirWatch is UMHS’s strategic Mobile Device Management (MDM) encryption service and ensures security for smartphones and tablets that connect to the UMHS environment. 2 Why?

3. AirWatch will: – Keep our sensitive data safer ensuring patient trust – Allow for remote deletion of data if a device is lost or stolen giving you peace of mind – Protect you against hackers as we increase the use of digital and mobile technology in our daily work – Permit you to reset passcode if locked out – Provide access to our Exchange Outlook and MiChart services securely – Allow us to deploy more value-added services in the future Benefits of AirWatch for Mobile Devices 3

4. If you don’t enroll in AirWatch, the only way you will be able to access your Exchange email on your device is through a web browser using Outlook Web Access. If you can’t enroll in AirWatch because you have an older phone, please consider upgrading to an Apple or Android model that is supported by AirWatch. What if I don’t (or can’t) enroll in AirWatch? 4

5. Need Help with AirWatch Enrollment? 5 Links to AirWatch DIY enrollment instructions available here: https://i.med.umich.edu/MCIT/CS/customer/devices/Pages/AirWatch-FAQs.aspx https://i.med.umich.edu/MCIT/CS/customer/devices/Pages/AirWatch-FAQs.aspx Contact the your Service Desk for help at: – MSIS Customers: 734.763.7770 – MCIT Customers: 734.936.8000 – School of Nursing Customers: 734.764.4425 For in-person, drop-in assistance schedule of enrollment clinics listed in Health System Headlines and on MCIT Customer Service Center page: – https://www.umhsheadlines.org/2015/01/informational-sessions-assistance-offered-for-airwatch- enrollment/ https://www.umhsheadlines.org/2015/01/informational-sessions-assistance-offered-for-airwatch- enrollment/ – https://i.med.umich.edu/MCIT/CS/customer/devices/Pages/MobileDevices.aspx https://i.med.umich.edu/MCIT/CS/customer/devices/Pages/MobileDevices.aspx

6. Not all email messages sent externally are transmitted securely. Approximately 36,000 (0.12%) external messages are sent annually that contain sensitive data which could be interpreted as HIPAA / HITECH incidents. UMHS will be using a tool to encrypt outgoing messages containing sensitive data. The tool will automatically encrypt outgoing email if it meets HIPAA / HITECH guidelines. Users can also encryption outgoing email manually by adding ‘[SECURE]’ to the subject line. Outbound email encryption will be enabled on 3/2/2015. Encryption for Outbound Email 6

7. Got Questions? 7 Review the FAQs: https://i.med.umich.edu/MCIT/CS/customer/d evices/Pages/AirWatch-FAQs.aspx https://i.med.umich.edu/MCIT/CS/customer/d evices/Pages/AirWatch-FAQs.aspx Send email to:UMHS- Encryption@med.umich.eduUMHS- Encryption@med.umich.edu