1. Undergraduate Research Project University of Rochester River Campus Libraries Teaching Today’s Students What we learned…… Vicki Burns Rush Rhees Library University of Rochester

2. Undergraduate Research Project University of Rochester River Campus Libraries What do undergraduates REALLY do when they write research papers?

3. http://www.ala.org/ala/acrl/acrlpubs/downloadables/Foster- Gibbons_cmpd.pdf

4. Undergraduate Research Project University of Rochester River Campus Libraries Faculty Work Practice Project What about undergrads? –Project Team –Leadership Group –Three study teams Reference Library facilities Web Site

5. Undergraduate Research Project University of Rochester River Campus Libraries Research begun Fall 2004 Led by Anthropologist Nancy Fried Foster Used ethnographic research techniques Pre-study: faculty interviews Objectives broadened to gain broad insight into student lives More than 100 students participated More than 1/3 of library staff involved

6. Undergraduate Research Project University of Rochester River Campus Libraries Faculty commented more extensively on the problems of writing and critical thinking than on those related to locating appropriate sources

7. Undergraduate Research Project University of Rochester River Campus Libraries Methodologies used –Retrospective interviews –Photo Surveys –Mapping diaries –Reference desk survey –Interviews in student union –Design workshops for web page –Design Charettes –Late night dorm visits

8. Retrospective Interview

11. Design Charrette

12. Mahogany bookshelves, Old style lamps Nice cozy feel Computer Lounge with 802.11g WiFi With Nintendo WiFi Connection Movies and video games on big projection screen

13. Gleason Library Dedicated Nov 2007

14. Something you couldn’t live without

15. Photo Survey

16. Carlson Library Rush Rhees Library Reference Desk Survey

17. Interviews in Union “To participate, you must: Be an undergraduate AND Working on a paper that requires you to find books and/or articles OR Working on a project that requires you to find data”

18. Mapping Diary

19. Late Night Dorm Visits

20. Design workshop for web page

21. Undergraduate Research Project University of Rochester River Campus Libraries Staff participation  Development of interview and workshop procedures  Video recorded and transcribing of interviews  Co-viewing interviews  Interviewed faculty and students  Developed new programs: Night Owl librarians, Orientation Breakfast

23. Undergraduate Research Project University of Rochester River Campus Libraries Retrospective Interviews  Most had had a library instruction session  Expected to do well  Found articles and books fairly easily, simply changed topics if did not find enough  Consulted with parents  Found developing a thesis, organizing, and writing difficult  Several had consulted a librarian

24. Undergraduate Research Project University of Rochester River Campus Libraries Reference Desk Interviews  Students did not come to desk “cold”  All had tried to find information on his/her own  Most students knew names of databases and had used 1-2 of the them  All students reported reference assistance had helped them  Save time  Learned about resources, the library, and how to search

25. Undergraduate Research Project University of Rochester River Campus Libraries Dissatisfaction with the technique  Interviewed students immediately after assistance  Librarians uncomfortable with asking questions and often to busy to adequately follow-up at the desk

26. Undergraduate Research Project University of Rochester River Campus Libraries Survey in the student union  Felt they had enough time to do paper  All expected to do well  Found it difficult to narrow topic and organize paper  Most asked professor or TA for assistance  Many expected to have prof review draft  Some uncertain about what a librarian could do for them

27. Undergraduate Research Project University of Rochester River Campus Libraries In summary, we found students:  Confident about their ability to find information  Heavy users of libraries’ catalog and databases  Do not take the first hits from a Google search  Divide their research and writing into chunks

28. Undergraduate Research Project University of Rochester River Campus Libraries Often mention databases by name but also heard about the “libraries’ search engine” Look for a simple interface; for them it is a “point and click” world Confident of their ability to find what they needed; often if they did not find information they assume it did not exist and chose a different topic

29. Undergraduate Research Project University of Rochester River Campus Libraries Those who came to the desk  Had tried and failed to find what they needed  Some consulted regularly with librarian  Most had met librarian in class or an earlier consultation

30. Undergraduate Research Project University of Rochester River Campus Libraries For reference/subject librarians some sobering results:  Lack of clarity about role of librarian or even what library staff had come to their class  Equate librarians with books  See faculty or teaching assistants as subject experts  Consulted with a librarian on faculty recommendation

31. Undergraduate Research Project University of Rochester River Campus Libraries Brief look at library instruction at UR  No formal information literacy program  Integrated into courses with assignments requiring library research  Library instruction in just about all first year writing classes  Mixed success in other classes, depends on assignments, subject librarians, and interested faculty

32. Undergraduate Research Project University of Rochester River Campus Libraries So what have we done???

33. Undergraduate Research Project University of Rochester River Campus Libraries Strength our subject librarian/department liaison program  For some, faculty interviews opened communication  Embedded Librarians  Course Pages  Include faculty in decisions when feasible  Offer more options to faculty

34. Undergraduate Research Project University of Rochester River Campus Libraries Collaboration with College Writing Center  Built on a strong foundation of good will  Reflects the synergy between research and writing  Development of librarian tutors  Working with the writing fellows  Conducting research and presenting  Increased presence in the pedagogy training of instructors

35. Undergraduate Research Project University of Rochester River Campus Libraries Critical Evaluation of teaching methods  Meetings to focus on teaching  Led by Suzanne Bell, ACRL, Institute for Information Literacy: “The Intentional Teacher: renewal through informed reflection.” (2006)  Review and trade teaching techniques; develop unique materials

36. Undergraduate Research Project University of Rochester River Campus Libraries Emphasis  Develop clear goals with instructor  Less lecturing and fewer demos; active involvement of students  Refine and limit amount of information presented  Get the students started; make certain they know how to get further assistance  Creative ways to teach the basics

37. Undergraduate Research Project University of Rochester River Campus Libraries Developed theme “every class has a librarian”  Course pages  Parents Breakfast  Scare Fair  Appointments/ business cards at desk

39. Undergraduate Research Project University of Rochester River Campus Libraries Would we do it all again? Would we change what we did? Has it made a difference in our libraries?

40. Undergraduate Research Project University of Rochester River Campus Libraries Slides available at: http://docushare.lib.rochester.edu/docushare /dsweb/View/Collection-2795