1. Customer Focus. Creating Value.
ThyssenKrupp Industrial Services NA Overview
Customer Focus.
Creating Value.
May 15th, 2008
Lansing, MI
Prepared by Paul Forberg, Business Development NA

2. Locations - in more than 70 countries
ThyssenKrupp group
Key figures
Sales $ 69 billion
Employees > 191,350
Companies > 700
Locations - in more than 70 countries
Headquarters - Duesseldorf, Germany
As one of Germany’s top-ten industrial companies, ThyssenKrupp stands for high-quality industrial products and services, valuable know-how along the entire value chain, and highly skilled employees.

3. ThyssenKrupp group structure Segments
ThyssenKrupp AG
Sales $69 billion • >191,350 employees
Steel
Stainless
Elevator
Technologies
Services
The Services segment stands for materials and services from one of Europe and North America’s leading providers, as well as a growing presence in South America and Asia. Materials such as steel, nonferrous metals and plastics are supplied direct from the warehouse combined with customer-specific processing and logistics solutions. The Services segment also includes the Industrial Services business unit and Special Products international trading activities.

4. ThyssenKrupp Services AG
ThyssenKrupp Services Segment Segment Services: sales $22.2 billion • 43,000 employees
ThyssenKrupp Services AG
Materials Services
Industrial Services
Special Products
Materials Management
and Processing
Industrial Services Europe/North America
Production support
Maintenance
Facilities services
Drop shipments and trading
Sheet piling
Raw materials and energy
Sales $13.6 bn.
Employees 13,695
Sales $2.5 bn.
Employees 28,060
Sales $6.1 bn.
Employees 1,060

5. ThyssenKrupp Materials NA Company Profile
ThyssenKrupp Materials NA, Inc. is a leading North American provider of production materials and integrated service solutions. Our ten operating divisions offer high-quality materials, inventive processes, cutting-edge logistics and complete supply chain solutions to our customers from a single source.
Core Competencies
Material Supply
Material Processing
Integrated Service Solutions
A complete line of non-ferrous metals, steel and semi-finished plastics
Over 120,000 varieties of products delivered to 55,000 customers
A broad range of precision processing services according to customer specifications are available in addition to procurement, storage, and delivery of material.
Supply chain management
Transportation and logistics
Industrial services and production support for the manufacturing industry

6. Integrated Service Solutions
ThyssenKrupp Materials NA has been steadily expanding its portfolio of services to go beyond materials procurement and processing.  Our customized supply chain management, logistics, and industrial process outsourcing solutions enable our customers to devote more time to advancing their core business and focus on their bottom line.
Aerospace Supply
Chain Programs
Sub-Assembly
Transportation and
Logistical Support
Packaging and Kitting
Warehousing and
Distribution
Quality Engineering,
Inspection and Rework
Sequencing and
Inventory Management
Container Management

7. Industrial Services & Transportation
Integrated Network of Service Centers
82 locations
Edmonton
Vancouver
Seattle
Montreal
Portland
Minneapolis
Toronto
Boston
Rochester
Milwaukee
Buffalo
Smithfield
Lansing
Windsor
Wallingford
Kenosha
Detroit
Cleveland
New York
Beaver
Lancaster
Chicago
Toledo
Pittsburgh
Philadelphia
Danville
Elkhart
Mansfield
Columbus
Baltimore
Dayton
San Francisco
Salt Lake City
Indianapolis
Kansas City
Virginia Beach
Louisville
Las Vegas
Wichita
St. Louis
Greensboro
Fresno
Raleigh
Nashville
Spartanburg
Tulsa
Memphis
Richburg
Los Angeles
Atlanta
Florence
Macon
Arlington
Austin
Houston
Orlando
Industrial Services & Transportation
San Antonio
Tampa
Ft. Lauderdale

8. Each Facility has its own CORE Support Staff
ThyssenKrupp Industrial Services NA
Facility Profile
North Region
Nine (9) Facilities
Windsor, ON (2)
Oakville, ON
Whitby, ON
Taylor, MI
Lansing, MI
Toledo, OH
Bensenville, IL
Vernon Hills, IL
South Region
Nine (9) Facilities Wentzville, MO Louisville, KY (2)
Dallas, TX
Seattle, WA
San Francisco, CA
Rancho Cucamonga, CA
Danville, IL
Fort Lauderdale, FL
Each Facility has its own CORE Support Staff
Regional and Corporate Teams are ready to supply additional Support for New Program Launches

9. Customer Value Chains Traditional Services Distribution Warehousing
Cross Docking
JIT
Consolidation
Container Management
Container Leasing
On-Line Tracking
Warehousing
Material Handling
Long/Short Term Storage
Stripping & Re-labeling
RF Environment
Web Based Inventory Management
Transportation
FTL/LTL/Expedite
Contract Carriage
Milk-runs
Network Design
Drayage
Air & Ocean Services

10. Customer Value Chains Engineered Solutions & Services
Value-Added Services
Sub Assembly
Kitting
Custom Packaging
Calibration & Torque Adjustments
Part Washing & Coding
Sequencing
Software for ILVS or Broadcast Sequencing
EDI Date Exchange
Web Based Inventory Management
Bar Coding & RF Environment
Quality Engineering
Non-Destructive Testing
Destructive Testing
Customer Representation
Error Proofing
Level I & Level II
Inspection & Rework
Component Validation

11. Online Inventory Systems
Web-Based Software Application
Accessible 24 Hours/7 Days week
View or Monitor Inbound, Outbound, In process orders and finished inventory levels
Windows based, User Friendly Interface
Open architecture for simple EDI integration
Automatically updated from the operational systems
Access from current versions of standard internet browser software
Continuous development to increase functionality

12. Transportation Services
Provide transportation to production facilities or distribution centres.
Transportation Management and Brokering
Asset based
Dedicated Contract Carriage
Milk run, network design
Ocean container transport and drayage
Specialized equipment to meet customer demands
On-time delivery metrics
Web-based Transport Order management and Freight Bill Audit Payment
Currently provide services for a variety of Customers.
General Motors, Chrysler, United Airlines, Boeing, TK Elevator, K+N, Goodrich, Johnson Controls, Magna