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15 th Distance Library Services Conference Outreach to International Campuses: Removing Barriers and Building Relationships Susan Mee Global Education Librarian Rochester Institute of Technology
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Background: First Distance Courses – 1979 2 courses and 56 students 1994/1995: 129 online courses and 3,200 students 2010/2011: 657 online courses and 9,815 students
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International Campuses Dubrovnik, Croatia Prishtina, Kosovo Dubai, UAE Zagreb, Croatia
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American College of Management & Technology - Dubrovnik Undergraduate degrees - Information Technology - Tourism, Hospitality & Service Management Students receive dual degrees: RIT & ACMT, both accredited degrees 30% of students from approximately 20 different countries
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American College of Management and Technology (ACMT) -Dubrovnik, Croatia -Founded in 1997
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American University in Kosovo – Undergraduate degrees: – Information Technology – Media and Graphic Communications – Public Policy, Economics and Management Graduate degrees: -Professional Studies, Public Administration Only private, not for profit university in Kosovo Students from 21 countries Classes taught in English
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American University in Kosovo (AUK) - Prishtina, Kosovo - Founded in 2003
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RIT Dubai Undergraduate programs: - Business & Management, Engineering -Computing & Information Technology -Graduate degrees: -Electrical Engineering, Mechanical Engineering, MBA -Service Leadership & Innovation -Networking & Systems Administration
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RIT Dubai -Dubai, United Arab Emirates -Founded in 2008
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American College of Management & Technology - Zagreb Undergraduate degrees: -International Business -Information Technology Graduate degrees: -Service Leadership and Innovation -Human Resource Development Zagreb is the capital and largest city in the Republic of Croatia, population of 1.3 million in metro area
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American College of Management & Technololgy (ACMT ) – Zagreb Campus -Zagreb, Croatia -Opened September 2011
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The Challenges Delivering library instruction to the international campuses Canned versus live/interactive Providing support to faculty and students English is not the native language Time zone differences Same general calendar, Different holidays
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Resource Support Electronic Resources Databases, ebooks ILL/IDS Collection Development Not everything available in e-format
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Cultural Differences Recognizing differences Faculty are both US and European Former Communist States – – Different education systems – Incoming students varying skill sets – Differing expectations
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Plagiarism New concept to many Copyright & Plagiarism are unfamiliar terms Citing work: Often no prior experience Different cultures view this differently….
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Library Accessible to the Remote User Research databases E-books Online Tutorials – LIV@RIT Virtual Reference Live Chat
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Delivering the Library Challenges: Overcoming Google and Wikipedia RIT Library “too confusing” and “complicated” Library is not the preferred “go to” source
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Technology Tools - delivery vehicles DVDs Adobe Connect Collaboration Grids Adobe Captivate, Camtasia LibGuides, LIV@RIT Tutorials Skype, SeeVogh, JoinMe Trillium, Meebo Chat
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LIV@RIT
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Real Time Library Instruction First Year Library Orientation Live, Interactive Sessions Presentation Questions and Answers
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Live Instruction via the Collaboration Grids RIT Research Computing: http://rc.rit.edu
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Collaboration Grids
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Modern European History Class Students had begun their research Library Instruction Session Students prepared with questions Troubleshoot student research problems live Found professor-approved research results!
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Technology is Only One Component
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People Access & Building Rapport Takes time Build trust and confidence In person connections important In person valued over online -Courses and Services
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On-Site Visits Invited by the campuses Faculty initiated Faculty workshops Faculty 1:1 meetings Many, many student class instruction sessions Partnering with faculty: co-teaching/grading assignments
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AUK Students
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Working and Learning Together…
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Onsite Visit Outcomes International campuses do not feel the RIT Library is their library -Meet the Librarian page -LibGuides – by College Including international campus holdings to RIT Library catalog DML (institute repository) now includes communities for each international campus
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Meet the Librarian Page
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LibGuide Collections by Community
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MyLibrary – linking application: Librarians embedded in every course by default. Customized library and contact information based on course subject. myLibrary tab
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Integrated Catalog
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Ongoing Support Virtual Library Reference and Office Hours – Piloted first with ACMT Dubrovnik Collaboration Grids – Continuing with AUK Skype – in the AUK Library or any location
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Virtual Reference
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The Data International Campus Enrollments CampusFall 2010Fall 2011% Change ACMT Dubrovnik 384302-21% ACMT ZagrebNA 79Overall Same AUK561595+6% RIT Dubai172204+17%
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Library Website Visits CampusFall 2010Fall 2011%Change ACMT (Dubrovnik) # Students: 1,297 384 2,438 302 +88% -21% students ACMT (Zagreb) -- 292N/A AUK # Students: 4,508* 561 5,871* 595 +30% +6% students RIT Dubai # Students: 1,064 172 1,314 204 +23.5% +17% students
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Library Database Usage CampusFall 2010Fall 2011 % Change Winter 2011/12 % Change ACMT Dubrovnik 1,128 – only Campus 1,090-3.5%1,394+28% -21% students ACMT Zagreb NA 418 NA 524+25.5% AUK2,305*4,546*197%5,956*+131% +6% students RIT Dubai 7481,165+56% 628-46% +17% students
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Information Delivery Requests Campus2008/092009/102010/11Fall 2011Wtr 2011 ACMT Dubrovnik 372170 - Year21 - Qtr42 - Qtr Patron TypeFaculty: 37 Student: 0 Faculty: 21 Student: 0 Faculty: 46 Student: 0 Faculty: 18 Student: 3 Faculty: 16 Student: 17 ACMT Zagreb N/A 91 Patron Type: ---Faculty: 8 Student: 1 Faculty: 1 Student: 0 AUK008 - Year31 - Qtr13 - Qtr Patron Type---Faculty: 6 Student: 25 Faculty: 5 Student: 8 RIT Dubai001 - Year0 - Qtr2 - Qtr Patron Type--Faculty: 0 Students: 1 -Faculty: 0 Students: 2
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The Numbers are Increasing… Making connections Building relationships Providing service Outreach over distance Takes time, effort, consistency Usage and stats indicate improvement – -Still work to be done -International Campuses are using the Library and its Services
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Efforts Continue – More outreach More service More relationships, more partnering with faculty, cross-campus collaborations Striving to remove perceived barriers Streamlining access Message is critical: The RIT Library is Your Library – wherever you are physically located!
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Questions?
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