1. Presented by T. Jacob Weiner Interlibrary Loan Borrowing Supervisor George Mason University

2.  Web 1.0 – Static webpages that require links to go to new webpages for more information.  Web 2.0 – Clean and clear webpages that can use programming like Flash to present information all on the same page.  Web 3.0 – Social media and content creation.  Different people use these terms to mean different things, but this is the most clear delineation.

3.  The Stock ILLiad Webpages are designed from a Web 1.0 standpoint.  All content must be reached through links to other webpages.  This requires going back and forth through browser navigation or more links.  Important content can easily be “lost” or unintentionally hidden from users.

4.  Web 1.0 Design – Links go to different pages, no dynamic content.  Cluttered design, complicated navigation, too much library jargon.

5. A GMU Patron has to click through three pages to make a renewal request for their item. This is the stock configuration for ILLiad.

6.  The Salisbury University ILLiad page is clean, and only has the information a patron needs.

7.  Requests are made on the same page as every other function in ILLiad and the request form opens dynamically.

8.  Renewals, like Requests, open on the same page dynamically and only require one click by the patron.

9.  The Brigham Young University page has a different design but, like SU, only has the information the patron needs. Additionally, all of the patron’s requests are presented on the first page.

10.  Patrons can make requests from the front page and the request form opens dynamically.

11.  Even more convenient than the SU ILLiad page, patrons can make a renewal from the front page of the BYU ILLiad page.

12.  Patrons are increasingly used to dynamic content. Clicking through multiple pages can cause confusion and deter patrons from using ILLiad resources.  Content can be reduced to just what the patron needs. Patrons will tend to ignore instructions when there is too much for them to quickly consume.  Dynamic webpages can provide information immediately, and patrons can quickly learn how to use ILLiad in the future.