2. The Company Management System Introduction to the Company Management System

3. The Company Management System BS EN ISO 9001:2008 BS EN ISO 14001:2004 OHSAS 18001:2007

4. The Company Management System WHAT IS IT WHO DOES IT APPLY TO WHAT DOES IT ENTAIL

5. THE PROCESS Appoint Q M’ger/Consultant Initial Review Appoint Q Team Design System Develop staff awareness Identify Procedures Draft Procedures Circulate Approve Procedures Implement Procedures Develop System Manual

6. The Process Audit System Develop Q Manual and Policy Review Procedures Management Review External Assessment

7. The Assessment Choose Accreditation Body Assessment CARs/NCRs Recommendation Registration Maintenance

8. The Standards Revisions Management System Management Responsibility Resource Management Product/Service Realisation Measurement, Analysis & Improvement

9. The Timetable SeptOctNovDecJanFebMarAprMayJune Documentation Phase Implementation Phase Internal Auditing System Review Seek Cert Body M Rev Cert!! Ongoing Maint

10. Mandatory Requirements System Manual & Policy System Objectives 10 Procedures Management Review Audit 40% of System Demonstrate Continual Improvement

11. Benefits flexible management system process, not procedures based encourages continual improvement views customer satisfaction as a measure of system performance motivates everyone through a common goal, ensuring participation

12. Benefits involves top management extensively - excellence cannot be delegated relates to statutory and regulatory requirements requires measurable objectives focuses on effective internal communications focuses the availability of resources

13. Benefits requires the effectiveness of training, and the Management System to be evaluated

14. In a Nutshell Say what you do Write it down Do what you write down Review what you did Continuously improve

15. Cautionary Note Use of words Lord's Prayer 60 words Ten Commandments 297 words American Declaration of Independence 300 words EU Directive for the Export of Duck Eggs 26,911 words BE CONCISE !!

16. Management System Any Questions?