2. MEDICAL CARE An advanced, powerful appointment booking & confirmation tool …….designed specifically for the Medical Community

3. 2 Confirm-IT Medical Care Confirm-IT is an easy-to- use, robust appointment booking and confirmation system developed to increase productivity

4. 3 Dental Optometry General Medicine Confirm-IT Medical Care Therapeutic Chiropractic Confirm-IT addresses many Medical office environments

5. 4 50% of ALL NO-SHOWS for appointments occur because they are simply forgotten Confirm-IT Medical Care This is LOST REVENUE! Yes, they will reschedule their appointment but your billable time is lost!

6. 5 Confirm-IT allows medical offices to increase efficiency and professionalism resulting in TOTAL PATIENT CARE Confirm-IT Medical Care

7. 6 Confirm-IT can remind patients of their appointment by a telephone call, email, text message or ALL THREE! Confirm-IT Medical Care

8. 7 Reduces Missed Appointments What Confirm-IT Does

9. 8 Provides a Working Calendar What Confirm-IT Does

10. 9 Replaces Costly & Ineffective Reminder Cards & Phone Calls What Confirm-IT Does

11. 10 Builds a Patient Database What Confirm-IT Does

12. 11 Eliminates Old Unreliable Approaches What Confirm-IT Does

13. 12 Tracks Performance By Appointments By Procedures By Providers By Patients What Confirm-IT Does

14. 13 Contacts Overdue Patients What Confirm-IT Does

15. 14  Provides Live Service (if connected to telephone system-dial 0 to reschedule now)  Creates Patient Profile  Creates Appointment Notes  Generates Employee Work Schedule  Cancels Appointments  Provides Programmable Appointment Reminder- per patient What Confirm-IT Does What Else Confirm-IT Does

16. 15 Increases REVENUES! T H E B O T T O M L I N E ! What Confirm-IT Does

17. 16 Confirm-IT’s Client software (the calendar) resides on a customer provided PC Using Confirm-IT Confirm-IT Calendar works with Windows 2000, XP and Vista And Confirm-IT’s Server Hardware does the rest of the work in the equipment room Confirm-IT client software (calendar) can be installed on numerous PC’s within your office- NO CHARGE!

18. 17 Using Confirm-IT Programming Confirm-IT’s calendar is easy with the 10 page setup Wizard

19. 18 Using Confirm-IT Tell Confirm-IT the hours and days you’re open

20. 19 Enter your employees with the days and hours they work (numerous calendar views can be programmed) Using Confirm-IT

21. 20 Using Confirm-IT All of your procedures get entered and are identified by an unique color along with the procedure duration (adjustable per appointment)

22. 21 Now you’re ready to open Confirm-IT’s calendar and begin booking appointments

23. 22 Here’s a 1 day calendar view with appointments booked under the appropriate doctor

24. 23 Here’s a 2 day calendar view with appointments booked under the appropriate doctor

25. 24 Here’s a 4 day calendar view with appointments booked for 1 doctor

26. 25 Confirm-IT’s reports are extremely helpful in telling you how your business is doing

27. 26 See how many Biopsies the office did last week or all year. See which doctor is the busiest or see which patient saw you the most last month…it’s all so easy

28. 27 The Patient Manager database stores all of the important information about your patients Click on the Advanced Tab for more features

29. 28 The Calendar offers many programmable options to tailor Confirm-IT to your needs.

30. 29 When a patient calls in, just click on an available appointment under the requested doctor.

31. 30 An appointment box will open. Enter the first OR last name, OR address, OR zip code OR telelphone number. Confirm-IT will search your database and automatically enter all of the patient’s information. Now enter the relevant appointment information Click Save and the appointment is booked

32. 31 Click on the Advanced Tab to view additional patient features. The Re-Schedule Reminder notifies the patient when it’s time to make another appointment. You set when (1 week, 20 days, 6 months), it’s your choice.

33. 32 Dr. Brown just found out he has to be at the hospital tomorrow. No problem, simply tell Confirm-IT to cancel his appointments 1-Select the date 2-Click on Dr. Brown 3-Click activate

34. 33 Office Confirmed Home Confirmed Confirmed Email Cell Confirmed Text Msg Confirmed Callouts Begin From: The Health Care Specialists-You have a appointment June 15 at 5:00PM. To cancel please call the office at (212) 555- 1212. Thank you. How Confirm-IT Works Appointments Booked

35. 34 How Confirm-IT Works Icons appear in each appointment box and tell you the status and type of confirmation Move your cursor over an appointment box to see additional information

36. 35 When Confirming Appts Confirm-IT Can detect Busy, No Answer, Answering Machine/Voice Mail-plays appropriate message Programmable choices (1 to confirm, 2 to cancel, 3 to repeat, 0 to reschedule) or just a reminder call Calendar Icons/Confirmation Report How Confirm-IT Works

37. 36 Sample Messages Appointment Confirmation Message Hello, this is “Office Name” calling to confirm your appointment on [Date] at [Time]. If you need to cancel this appointment please contact us at “Phone Number” to reschedule, thank you. Appointment Confirmation Email/Text Message Subject: [Office Name] You have an appointment on [Date] at [Time]. To cancel call [Phone Number], thank you How Confirm-IT Works

38. 37 Confirm-IT Messages 1. Appointment Confirmation 2. Appointment Cancellation 3. Birthday 4. Office Closed Entire Business One Servce Provider 5. Inactive 6. Appointment Re-Schedule How Confirm-IT Works

39. 38 Each type of Callout has its own programmable options

40. 39 Confirm-IT’s Payback OK, LET’S ASSUME…… 1. CI avoids just 2 missed Appointments/week 2. Each App’t is for just $ 100.00 in charges 4. 52 weeks/year  $ 200.00 3. 2 Appoinments  $ 100.00 = $ 200.00 week Confirm-IT saved you over $10,000.00 in just the 1 st year!

41. 40 Confirm-IT’s Payback This does not include the additional savings received eliminating your cost of a person to make manual telephone calls or your cost of reminder post cards!

42. 41 Confirm-IT’s Payback Or compare it to companies that just make the calls for you from a remote location and charge on a per confirmation call basis. 20 cents X 50 calls/day X 6 days/week X 52 weeks/year = $ 3,120.00 every year!

43. 42 Confirm-IT’s Payback Nor does it include the significant benefits of the additional features Confirm-IT provides that will bring even more profit to your bottom line.

44. 43 PHONE CALL COSTS # of reminder calls made (# calls made x 2 minutes/call)  60 min x hourly wage Daily Monthly Annually _______ $______ Confirm-IT’s Payback Could COST you over $ 5,000.00 every year!

45. 44 REMINDER CARD COSTS Total # mailers Sent Cost per piece/mailers=$.42 Assumptions: 20 cents postage per card 5 cents printing per card salary @ 60 cards/hr= $.17/card Daily Monthly Annually ______ _______ $______ Confirm-IT’s Payback Could COST you over $ 6,500.00 every year!

46. 45 IMPACT OF NO-SHOWS Estimated # of No-shows Lost Revenue (average appt cost=$ XXX) Estimated Revenue Gain Daily Monthly Annually _______ $______ Confirm-IT’s Payback Could SAVE you over $ 10,000.00 every year!

47. 46 Confirm-IT Total Savings Phone Calls Reminder Cards No-Shows Total Savings Confirm-IT Price installed PAYBACK PERIOD (savings/costs) Daily Monthly Annually ______ Months $______ $_________ Confirm-IT’s Payback

48. 47 Confirm-IT was designed and developed by CTL, a 17 year veteran and leader in the Telecommunications, Software Development, Interactive Voice Response & Voice Mail fields. There are over 75,000 CTL products installed worldwide. Confirm-IT Wrap-Up Confirm-IT Wrap-Up

49. 48 Confirms Patient Appointments Tracks what you’re doing Contacts Overdue Patients Builds Patient Profile Generates Work Schedule Live Service to reschedule Increases Your Professionlism, Efficiency and Productivity Confirm-IT Wrap-Up Confirm-IT Wrap-Up

50. 49 Remote Access Notification to patients and employees Manufacturer Support Frees up your staff’s time Reminds patients to make appointment Fantastic Payback Model! EASY TO USE Confirm-IT Wrap-Up Confirm-IT Wrap-Up

51. 50 Confirm-IT automatically and professionally reminds your patients of their appointment virtually ANYTIME, ANYWHERE

52. 51 CTL Inc. 375 Bridgeport Ave Shelton, CT 06484 203-925-4266 www.ctlinc.com